User`s manual

Problem Report FormProblem Report Form
NPort Express
Customer name:
Company:
Tel: Fax:
Email: Date:
1. Moxa Product: o DE-301 (1 RS-232 port) o DE-331 (1 RS-422/485 port)
2. Interface: o RS-232 o RS-422 o RS-485 (ADDC) o RS-485 (by RTS)
3. Operation mode: o Host-Based mode o Pair-Connection mode
4. Serial Number: ___________
5. NPort Firmware Version: ________________
6. NPort Manager Version: ________________
7. PC Host: Make _________ Model _________
8. CPU: Speed _____MHz Make ______ Model ____
9. Ethernet Card : o ISA Card Make __________
o PCI Card Make __________
10. Your Installation Type: o Single-Host o Custom
11. Problem Description: Please describe the symptoms as clearly as possible,
including all error messages. Be complete, since we may need to follow your
description to reproduce the symptoms.
RETURN PROCEDURE