5210/5230 User’s Manual First Edition, May 2003 Moxa Technologies Co., Ltd. Tel: +866-2-8919-1230 Fax: +886-2-8919-1231 www.moxa.com service@moxa.com.
5210 / 5230 User’s Manual The software described in this manual is furnished under a license agreement and may be used only in accordance with the terms of that agreement. Copyright Notice Copyright 2003 Moxa Technologies Co., Ltd. All rights reserved. Reproduction without permission is prohibited. Trademarks MOXA is a registered trademark of Moxa Technologies Co., Ltd. All other trademarks or registered marks in this manual belong to their respective manufacturers.
Table of Contents Chapter 1 Introduction.................................................................................................. 1-1 Overview ....................................................................................................... 1-2 Package Checklist......................................................................................... 1-2 Product Features........................................................................................... 1-2 Product Specifications......
Chapter 6 Configuring Windows Administrator ........................................................ 6-1 Overview ....................................................................................................... 6-2 Installing Windows Administrator .................................................................. 6-2 Configuration ................................................................................................. 6-4 Broadcast Search ....................................................
1 Chapter 1 Introduction Welcome to MOXA NPort 5200 Series of advanced serial device servers that make it easy to network enable your serial devices. NPort 5210 comes with two RS-232 ports, and NPort 5230 provides one RS-232 port and one RS-422/485 port.
Overview NPort 5200 Series serial device servers are designed to make your industrial serial devices Internet ready instantly. The compact size of NPort 5200 device servers makes them the ideal choice for connecting your RS-232 (NPort 5210/5230) or RS-422/485 (NPort 5230) serial devices—such as PLCs, meters, and sensors—to an IP-based Ethernet LAN, making it possible for your software to access serial devices anywhere over a local LAN or the Internet.
Introduction Product Specifications LAN Ethernet Protection 10/100 Mbps, RJ45 Built-in 1.5 KV magnetic isolation NPort 5210 Serial Interface Interface No. of Ports Port Type Signals Serial Line Protection RS-232 2 RJ45 (8-pin) TxD, RxD, RTS, CTS, DTR, DSR, DCD, GND 15 KV ESD for all signals NPort 5230 Serial Interface Interface No.
Power Requirements Power Input Power Consumption Mechanical Casing Dimensions (W × H × D) Installation IP30 protection, aluminum case (1 mm) 90 × 100.4 × 22 mm (including ears) 67 × 100.4 × 22 mm (without ears) NPort 5210: 0.135 kg (0.30 b) NPort 5230: 0.140 kg (0.
2 Chapter 2 Getting Started This chapter includes information about installing NPort 5210/5230.
Panel Layout NPort 5230 NPort 5210 Connecting the Hardware This section describes how to connect NPort 5210/5230 to serial devices for first time testing purposes. We cover Wiring Requirements, Connecting the Power, Grounding NPort 5210/5230, Connecting to the Network, and Connecting to a Serial Device. Wiring Requirements Safety First! Be sure to disconnect the power cord before installing and/or wiring your NPort 5210/5230.
Getting Started If the current goes above the maximum ratings, the wiring could overheat, causing serious damage to your equipment. Temperature Caution! Please take care when handling NPort 5210/5230. When plugged in, NPort 5120/5230’s internal components generate heat, and consequently the casing may feel hot to the touch. You should also pay attention to the following points: Use separate paths to route wiring for power and devices.
Connecting to the Network Connect one end of the Ethernet cable to NPort 5210/5230’s 10/100M Ethernet port and the other end of the cable to the Ethernet network. If the cable is properly connected, NPort 5210/5230 will indicate a valid connection to the Ethernet in the following ways: The Link LED maintains a solid green color when connected to a 100 Mbps Ethernet network. The Link LED maintains a solid orange color when connected to a 10 Mbps Ethernet network.
3 Chapter 3 Initial IP Address Configuration When setting up your NPort 5210/5230 for the first time, the first thing you should do is configuring the IP address. This chapter introduces the method to configure NPort’s IP address. Select one of the initial IP Address configuration methods to configure NPort’s IP Address. For more details about network settings, see the Network Settings section from Chapter 5, Web Console Configuration.
NPort Administration Suite NPort Administration Suite consists of some useful utility programs that are used to configure and manage your NPorts. See Chapter 5 for details on how to install NPort Administration Suite, and how to use this suite of useful utilities to set up IP addresses and configure your NPort. ARP You can make use of the ARP (Address Resolution Protocol) command to set up an IP address for your NPort.
Initial IP Address Configuration Telnet Console Depending on how your computer and network are configured, you may find it convenient to use network access to set up your NPort’s IP address. This can be done using the Telnet program. 1. From the Windows desktop, click on Start and then select Run. 2. Type telnet 192.168.127.254 (use the correct IP address if different from the default) in the Open text input box, and then click OK. 3.
6. Use the Backspace key to erase the current IP address, type in the new IP address, and then press Enter. 7. Press any key to continue… 8. Type m and then press Enter to return to the main menu.
Initial IP Address Configuration 9. Type s and then press Enter to Save/Restart the system. 10. Type y and then press Enter to save the new IP address and restart NPort. Serial Console (19200, n, 8, 1) You may use the RS-232 console port to set up the IP address for NPort 5210/5230. We suggest using MOXA PComm Terminal Emulator, which is available free of charge as part of the MOXA PComm Lite program suite, to carry out the installation procedure, although other similar utilities may also be used.
6. Press the “ ` ” continuously and then power on the NPort. 7. NPort will receive the “ ` ” string continuously and then auto switch from data mode to console mode. 8. Input the password when prompted. Note that this page will only appear when the NPort has been set up for password protection. 9. Start configuring the IP address under Networking Settings. Refer to Telnet Console step 4 for the rest of IP settings.
4 Chapter 4 Choosing the Proper Operation Mode In this section, we describe the various NPort operation modes. The options include an operation mode that uses a driver installed on the host computer, and operation modes that rely on TCP/IP socket programming concepts. After choosing the proper operating mode in this chapter, refer to Chapter 5 for detailed configuration parameter definitions.
Overview NPort Device Servers network-enable traditional RS-232/422/485 devices, in which a Device Server is a tiny computer equipped with a CPU, real-time OS, and TCP/IP protocols that can bi-directionally translate data between the serial and Ethernet formats. Your computer can access, manage, and configure remote facilities and equipment over the Internet from anywhere in the world.
Choosing the Proper Operation Mode TCP Client Mode In TCP Client mode, NPort can actively establish a TCP connection to a pre-defined host computer when serial data arrives. After the data has been transferred, NPort can automatically disconnect from the host computer by using the TCP alive check time or Inactivity time settings. Refer to chapter 5 for more details. As illustrated in the figure, data transmission proceeds as follows: 1.
Real COM Mode NPort comes equipped with COM drivers that work with Windows 95/98/ME/NT/2000/XP systems, and also TTY drivers for Linux systems. The driver establishes a transparent connection between host and serial device by mapping the IP:Port of the NPort’s serial port to a local COM/TTY port on the host computer. The driver used for Real COM Mode comes with the NPort Windows Administrator which will install automatically on your computer when you install NPort Administration Suite.
5 Chapter 5 Web Console Configuration The Web Console is the most user-friendly way to configure NPort 5210/5230. This chapter will introduce the Web Console function groups and function definitions.
Opening Your Browser 1. Open your browser with the cookie function enabled. (To enable your browser for cookies, right click on your desktop Internet Explorer icon, select Properties, click on the Security tab, and then select the three Enable options as shown in the figure below.) 2. Type 192.168.127.254 in the Address input box (use the correct IP address if different from the default), and then press Enter. 3. Input the password if prompted.
Web Console Configuration 4. The NPort 5210/5230 homepage will open. On this page, you can see a brief description of the Web Console’s nine function groups. If you can’t remember the password, the ONLY way to start configuring NPort is to load factory defaults by using the Reset button located near the NPort’s RJ45 Ethernet port. Remember to use Windows Administrator to export the configuration file when you have finished the configuration.
Basic Settings Server name Setting Factory Default Necessity 1 to 29 characters NP[model name]_[Serial No.] Optional This option is useful for specifying the location or application of different NPorts. Time NPort 5210/5230 has a built-in Real-Time Clock for time calibration functions. Functions such as Auto warning “Email” or “SNMP Trap” can add real-time information to the message. First time users should select the time zone first.
Web Console Configuration Local time Setting Factory Default Necessity User adjustable time. GMT (Greenwich Mean Time) Optional Setting Factory Default Necessity IP or Domain address None Optional Click on the Modify button to open the Modify time settings window to input the correct local time. Time server (E.g., 192.168.1.1 or time.stdtime.gov.tw or time.nist.gov) NPort 5210/5230 uses SNTP (RFC-1769) for auto time calibration. Input the correct “Time Server” IP address or domain address.
Network Settings You must assign a valid IP address to NPort 5210/5230 before it will work in your network environment. Your network system administrator should provide you with an IP address and related settings for your network. The IP address must be unique within the network (otherwise, NPort 5210/5230 will not have a valid connection to the network). First time users can refer to Chapter 3, Initial IP Address Configuration, for more information.
Web Console Configuration Netmask Setting Factory Default Necessity Ex. 255.255.255.0 255.255.0.0 Required A subnet mask represents all the network hosts at one geographic location, in one building, or on the same local area network. When a packet is sent out over the network, the NPort will use the subnet mask to check whether the desired TCP/IP host specified in the packet is on local network segment.
SNMP Settings Community Name Setting Factory Default Necessity 1 to 39 characters public Optional (E.g., Support, 886-89191230 #300) A community name is a plain-text password mechanism that is used to weakly authenticate queries to agents of managed network devices. Contact Setting Factory Default Necessity 1 to 39 characters None Optional (E.g., Support, 886-89191230 #300) The SNMP contact information usually includes an emergency contact name and telephone or pager number.
Web Console Configuration Auto report period Setting Factory Default Necessity Time interval (in seconds) 10 Optional Serial Settings Click on Serial Settings, located under Main Menu, to display serial port settings for ports 1 and 2. To modify serial settings for a particular port, click on either Port 1 or Port 2 under Serial Settings. Port alias Setting Factory Default Necessity 1 to 20 characters None Optional (E.g., PLC-No.
Serial Parameters Check the serial communication parameters in your Serial Device’s user’s manual. You should set up NPort’s serial parameters with the same communication parameters used by your serial devices. Baud rate Setting Factory Default 50 bps to 230400 bps 115200 bps NPort supports baud rate setting from 50 bps to 230.4 Kbps.
Web Console Configuration Operating Settings Press Operating Settings to display the operating settings for all of NPort’s serial ports. Real COM Mode TCP alive check time Setting Factory Default 0 to 99 min 7 min 0 min: TCP connection is not closed due to an idle TCP connection. Necessity Optional 1 to 99 min: NPort automatically closes TCP connection if there is no TCP activity for the given time.
Max Connection Setting Factory Default Necessity 1, 2, 3, 4 1 Required Max Connection is usually used when the user needs to receive data from different hosts simultaneously. The factory default only allows 1 connection at a same. When Max Connection is set to 1, the Real COM driver on the specific host has the full control. Max. Connection 1: Allows only 1 host’s Real COM driver to open the specific NPort serial port.
Web Console Configuration Force Transmit Setting 0 to 65535 ms 0: Disable the force transmit timeout. Factory Default 0 ms Necessity Optional 1 to 65535: Forces the NPort’s TCP/IP protocol software to try to pack serial data received during the specified time into the same data frame. This parameter defines the time interval during which NPort fetches the serial data from it’s internal buffer. If data is incoming through the serial port, NPort stores the data in the internal buffer.
Inactivity time Setting Factory Default 0 to 65535 ms 0 ms 0 ms: TCP connection is not closed due to an idle serial line. Necessity Optional 0-65535 ms: NPort automatically closes the TCP connection if there is no serial data activity for the given time. After the connection is closed, NPort starts listening for another host’s TCP connection. This parameter defines the maintenances status as Closed or Listen on the TCP connection.
Web Console Configuration Delimiter 2 is optional. If left blank, then Delimiter 1 alone trips clearing of the buffer. If the size of the serial data received is greater than 1K, the NPort will automatically pack the data and send it to the Ethernet. However, to use the delimiter function, you must at least enable Delimiter 1. If Delimiter 1 is left blank and Delimiter 2 is enabled, the delimiter function will not work properly. Force Transmit Setting 0 to 65535 ms 0: Disable the force transmit timeout.
TCP Client Mode TCP alive check time Setting Factory Default 0 to 99 min 7 min 0 min: TCP connection is not closed due to an idle TCP connection. Necessity Optional 1 to 99 min: NPort automatically closes the TCP connection if there is no TCP activity for the given time. Inactivity time Setting Factory Default 0 to 65535 ms 0 ms 0 ms: TCP connection is not closed due to an idle serial line.
Web Console Configuration At least, the Inactivity time should be set larger than that of Force Transmit timeout. To prevent the unintended loss of data due to the session disconnected, it is highly recommended that this value is set large enough so that the intended data transfer is completed. Inactivity time is ONLY active when “TCP connection on” is set to “Any character.
Destination IP address 1 Setting Factory Default Necessity IP address or Domain Address None Required (E.g., 192.168.1.1) Allows NPort to connect actively to the remote host whose address is set by this parameter. Destination IP address 2/3/4 Setting Factory Default Necessity IP address or Domain Address None Optional (E.g., 192.168.1.1) Allows NPort to connect actively to the remote host whose address is set by this parameter. Up to 4 connections can be established between NPort and hosts.
Web Console Configuration UDP Mode Delimiter 1 Setting Factory Default Necessity 00 to FF None Optional Once the NPort receives both delimiters through its serial port, it immediately packs all data currently in its buffer and sends it out the NPort’s Ethernet port. Delimiter 2 Setting Factory Default Necessity 00 to FF None Optional Once the NPort receives both delimiters through its serial port, it immediately packs all data currently in its buffer and sends it out the NPort’s Ethernet port.
Force Transmit Setting 0 to 65535 ms 0: Disable the force transmit timeout. Factory Default Necessity 0 ms Optional 1 to 65535: Forces the NPort’s TCP/IP protocol software to try to pack serial data received during the specified time into the same data frame. This parameter defines the interval during which NPort fetches the serial data from its internal buffer. If there is incoming data through the serial port, NPort stores the data in the internal buffer.
Web Console Configuration Accessible IP Settings NPort has an IP address based filtering method to control access to the NPort. Accessible IP Settings allows you to add or remove “Legal” remote host IP addresses to prevent unauthorized access. Access to NPorts is controlled by IP address. That is, if a host’s IP address is in the accessible IP table, then the host will be allowed access to the NPort. You can allow one of the following cases by setting the parameter.
Auto Warning Settings Event Type Cold start This refers to starting the system from power off (contrast this with warm start). When performing a cold start, NPort will automatically issue an Auto warning message by e-mail, or send an SNMP trap after rebooting. Warm start This refers to restarting the computer without turning the power off. It’s the opposite of cold start. When performing a warm start, NPort will automatically send an e-mail, or send an SNMP trap after rebooting.
Web Console Configuration DSR changed The DSR (Data Set Ready) signal has changed, also indicating that the data communication equipment’s power is off. For example, a DSR change to high also means that the DCE is powered ON. If the DSR signal changes to low, it also means that the DCE is powered off. When the DSR changes, NPort will immediately send an e-mail or send an SNMP trap.
Auto warning: E-mail and SNMP Trap Mail Server Mail Server Setting IP or Domain Name Factory Default None Necessity Optional User Name Setting 1 to 15 characters Factory Default None Necessity Optional Password Setting 1 to 15 characters Factory Default None Necessity Optional From E-mail address Setting 1 to 63 characters Factory Default None Necessity Optional E-mail address 1/2/3/4 Setting 1 to 63 characters Factory Default None Necessity Optional Consult your Network Administrator or ISP
Web Console Configuration Change Password Input the “Old password” and “New password” to change the password. Leave the password boxes blank to erase the password. In this case, the NPort will not have password protection. If your forget the password, the ONLY way to configure NPort is by using the Reset button on NPort’s casing to “Load Factory Default.” Remember to export the configuration file using Windows Administrator when you finish the configuration.
Load Factory Default This function will reset all of NPort’s settings to the factory default values. Be aware that previous settings will be lost.
6 Chapter 6 Configuring Windows Administrator The following topics are covered in this chapter: Overview Installing Windows Administrator Configuration Monitor Port Monitor COM Mapping IP Location
Overview We understand the importance of software as the foundation of your application, and with this in mind, we designed NPort Administrator to let you easily install and configure your NPort 5000 Series product over the network. NPort Administrator provides five function groups that ease the installation process, allows off-line COM mapping, and provides monitoring and IP location server functions.
Configuring Windows Administrator 4. Click on Next to install the program using the default program name, or select a different name. 5. Click on Install to proceed with the installation. 6. The Installing window reports the progress of the installation. 7. Click on Next to proceed with the installation.
8. Click on Finish to complete the installation of NPort Administration Suite. Configuration The Administrator-Configuration window is divided into four parts. The top part is the function list and online help area. (Windows NT does not support this .chm file format.) The left part lists the five Administrator function groups. The right part provides the NPort list, which can be selected to process user requirements.
Configuring Windows Administrator Broadcast Search The Broadcast Search function is used to locate all NPorts that are connected to the same LAN as your computer. Since the Broadcast Search function searches by MAC address and not IP address, all NPorts connected to the LAN will be located, regardless of whether or not they are part of the same subnet as the host. The Broadcast Search window will open and display the Model, IP Address, MAC Address, and Progress (of the search for that particular device).
Unlock Password Protection If the NPort is password protected, then you will not be able to use the right click or double click method to open the configuration page. Instead, select an NPort with “Lock” status, right click the locked NPort, and then select the unlock button. After inputting the correct password, the Administrator will display a message box as shown here. The previous “Lock” status will switch to “Unlock” status.
Configuring Windows Administrator Blank The NPort is not password protected, and “Broadcast Search” was used to locate it. Fixed The NPort is not password protected, and “Search by IP address” was used to locate it. Lock Fixed The NPort is password protected, “Specify by IP address” was used to locate it, and the password has not yet been entered from within the current Administrator session.
Upgrade Firmware Input the password to Unlock the NPort, and then right click on a specific NPort and select the Upgrade Firmware function to start upgrading the firmware. Select the correct ROM file to be downloaded to the NPort. Visit Moxa’s website at www.moxa.com for the latest firmware release. Wait patiently while the Upgrade Firmware action is being processed. You can simultaneously upgrade the firmware of multiple NPorts that are of the same model.
Configuring Windows Administrator Export/Import Right click on a specific NPort and select the Export function to start Exporting the configuration file. The Export Configuration function is a handy tool that can be used to produce a text file containing the current configuration of a particular NPort. The Import Configuration function is used to import an NPort configuration from a file into one or more of the same model NPort.
Monitor There are two methods available to start the Monitor function. 1. First use Broadcast Search under the Configuration Function group, and then click on Monitor Add Target Select target from the list. 2. First click on Monitor, and then Add Target Rescan. Select Broadcast under the Configuration function group. Click on Monitor. Select Add Target. When you select add target, you will see an NPort list that looks the same as when using Configuration Broadcast Search.
Configuring Windows Administrator Select Monitor Items. Select a Refresh Rate (the default is 3 seconds). Select Display warning message or Play the warning music in WAV format when a new event occurs. New event means one of the NPorts in the monitor is “Alive” or “Not Alive,” or has lost connection with the Monitor program. Press Go to start Monitor. In this example, the 5 NPorts shown in the list will be monitored.
When one of the NPorts loses connection with the Monitor program, a warning alert will display automatically. The warning music will be played at the same time. In the Monitor screen, you can see the “Not Alive” NPort is marked with red color. Click the Alive column. The Monitor program will sort the NPort list and put all “Not Alive” NPorts at the top of the list. If the NPort gets reconnected, a warning will be displayed to remind the user the NPort is now “Alive.
Configuring Windows Administrator Port Monitor The process is the same as in the previous “Monitor” section. The only difference is that you can select more items under Port Monitor than under port status. Select the Monitor Items.
COM Mapping Windows Administration Suite comes with the Windows 95/98/ME/NT/2000/XP Real COM drivers. After you install Windows Administration Suite, there are two ways to set up the NPort’s serial port as your host’s remote COM port. The first way is On-line COM Mapping. On-line COM Mapping will check to make sure the NPort is correctly connected to the network and then install the driver on the host computer. The second way is Off-line COM Installation, without connecting the NPort to the network first.
Configuring Windows Administrator Select COM Setting to modify COM No., default setting, etc. Select the COM No. Those “In use,” “Assigned” COM ports will also be indicated in this dialog window. If you select multiple serial ports or multiple NPorts, remember to check the “Auto Enumerating” function to use the COM No. you select to be the first COM No. Hi-performance mode is the default for Tx mode. If the driver completes sending data out to the NPort, the driver will respond Tx Empty to the program.
After setting the COM Mapping, remember to select the Apply Change to save the information in the host system registry. The host computer will not have the ability to use the COM port until after selecting Apply Change. Select Discard Change to tell Administrator to NOT save the COM Mapping information to the host. To save the configuration to a text file, select Export COM Mapping.
Configuring Windows Administrator Off-line COM Mapping Add a target by inputting the IP address and selecting the Model Name without physically connecting the NPort to the network. Apply change.
IP Location When NPort 5000 series products are used in a dynamic IP environment, users must spend more time with IP management tasks. NPort 5000 series products help out by periodically reporting their IP address to the IP location server, in case the dynamic IP has changed. Receive NPort’s IP location report Centralize NPort’s IP management in a dynamic IP environment. Configure NPort with Dynamic IP settings. For example, DHCP, BootP and DHCP/BootP.
7 Chapter 7 The following topics are covered in this chapter: Overview IP Serial LIB Function Groups Example Program IP Serial LIB
Overview What is IP Serial Library? IP Serial Library is a Windows library with frequently used serial command sets and subroutines. IP Serial Library is designed to reduce the complexity and poor efficiency of serial communication over TCP/IP. For example, Telnet can only transfer data, but it can't monitor or configure the serial line's parameters.
IP Serial LIB IP Serial LIB Function Groups Server Control Port Control nsio_init nsio_end nsio_resetserver nsio_checkalive nsio_open nsio_close nsio_ioctl nsio_flowctrl nsio_DTR nsio_RTS nsio_lctrl nsio_baud nsio_resetport Input/Output Data Port Status Inquiry nsio_read nsio_lstatus nsio_SetReadTimeouts nsio_data_status nsio_write nsio_SetWriteTimeouts Miscellaneous nsio_break nsio_break_on nsio_break_off nsio_breakcount Example Program char nportip=”192.168.1.
A Appendix A Pinouts and Cable Wiring In this appendix, we cover the following topics.
Port Pinout Diagrams Ethernet Port Pinouts Serial Port Pinouts 8-pin RJ45 RS-232 Port Pinouts for NPort 5210 Terminal Block RS-232 & RS-422/485 Pinouts for NPort 5230 A-2 NPort 5210/5230 User’s Manual
Pinouts and Cable Wiring Cable Wiring Diagrams Ethernet Cables Serial Cables 8-pin RJ45 to DB25 Female for NPort 5210 (Cable Name: CBL-RJ45F25-150) NPort 5210/5230 User’s Manual A-3
8-pin RJ45 to DB25 Male for NPort 5210 (Cable Name: CBL-RJ45M25-150) 8-pin RJ45 to DB9 Female for NPort 5210 (Cable Name: CBL-RJ45F9-150) 8-pin RJ45 to DB9 Male for NPort 5210 (Cable Name: CBL-RJ45M9-150) A-4 NPort 5210/5230 User’s Manual
B Appendix B Well Known Port Numbers This appendix is for your reference about the Well Known port numbers that may cause network problem if you set NPort into the same port. Refer to RFC 1700 for Well Known port numbers of refer to the following introduction from the IANA. The port numbers are divided into three ranges: the Well Known Ports, the Registered Ports, and the Dynamic and/or Private Ports. The Well Known Ports are those from 0 through 1023.
49 (Login Host Protocol) (Login) 53 Domain Name Server (domain) 79 Finger protocol (Finger) TCP Socket Application Service 80 World Wibe Web HTTP 119 Netword news Transfer Protocol (NNTP) 123 Network Time Protocol 213 IPX 160 – 223 Reserved for future use UDP Socket Application Service 0 reserved 2 Management Utility 7 Echo 9 Discard 11 Active Users (systat) 13 Daytime 35 Any private printer server 39 Resource Location Protocol 42 Host name server (names server) 43 Who
C Appendix C SNMP Agent with MIB II & RS-232 like group NPort 5200 has a built-in SNMP (Simple Network Management Protocol) agent software. It supports SNMP Trap, RFC1317 RS-232 like gourp and RFC 1213 MIB-II. The following table lists the standard MIB-II group, as well as the variable implementation for NPort 5200.
System MIB SysServices Interfaces MIB IP MIB ICMP MIB ifInUnknownProtos ipReasmFails IcmpOutTimeExcds ifOutOctets ipFragOKs IcmpOutParmProbs ifOutUcastPkts ipFragFails IcmpOutSrcQuenchs ifOutNUcastPkts ipFragCreates IcmpOutRedirects ifOutDiscards ipAdEntAddr IcmpOutEchos ifOutErrors ipAdEntIfIndex IcmpOutEchoReps ifOutQLen ipAdEntNetMask IcmpOutTimestamps ifSpecific ipAdEntBcastAddr IcmpOutTimestampReps ipAdEntReasmMaxSize IcmpOutAddrMasks IpNetToMediaIfIndex IcmpOutAddrMaskRep
SNMP Agent with MIB II & RS-232 like group Address Translation MIB AtNetAddress TCP MIB SNMP MIB tcpRetransSegs snmpInTotalSetVars tcpConnState snmpInGetRequests tcpConnLocalAddress snmpInGetNexts tcpConnLocalPort snmpInSetRequests tcpConnRemAddress snmpInGetResponses tcpConnRemPort snmpInTraps tcpInErrs snmpOutTooBigs tcpOutRsts snmpOutNoSuchNames snmpOutBadValues snmpOutGenErrs snmpOutGetRequests snmpOutGetNexts snmpOutSetRequests snmpOutGetResponses snmpOutTraps snmpEnableAuthenTraps
D Appendix D Service Information This appendix shows you how to contact Moxa for information about this and other products, and how to report problems. In this appendix, we cover the following topics.
MOXA Internet Services Customer satisfaction is our number one concern, and to ensure that customers receive the full benefit of our products, Moxa Internet Services has been set up to provide technical support, driver updates, product information, and user’s manual updates. The following services are provided E-mail for technical support ............................... service@moxa.com.tw World Wide Web (WWW) Site for product information: ............................ http://www.moxa.com ..................
Service Information Problem Report Form MOXA NPort 5200 Series Customer name: Company: Tel: Fax: Email: Date: 1. Moxa Product: 2. Serial Number: NPort 5210 NPort 5230 _________________ Problem Description: Please describe the symptoms of the problem as clearly as possible, including any error messages you see. A clearly written description of the problem will allow us to reproduce the symptoms, and expedite the repair of your product.
Product Return Procedure For product repair, exchange, or refund, the customer must: Provide evidence of original purchase. Obtain a Product Return Agreement (PRA) from the sales representative or dealer. Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter product repair time. Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer.
