User`s manual

Intellio CP-204J User’s Manual 6-1
6
6
6 Troubleshooting
Common Intellio CP-204J problems and possible solutions are listed below, in
addition to those operating systems specific ones. If you still have problems, contact
your dealer or Moxa for help. Or report it using “
Problem Report Form” at the end
of this manual to your dealer at once for faster technical support.
General Troubleshooting
1. MOXA PCI board can not be detected by system while installing driver or
system rebooting.
Hardware causes and solutions:
a. The board is not installed or missing (absent). Please install it.
b.
The board is not properly plugged in the system. If that is the case, then re-
install the board and make sure that it fits well in a 32-bit PCI slot this time.
Sometimes the slot for plugging board is bad. In this case, please try other
slots until a good one is found.
2. MOXA board and driver activated but can not transfer
(transmitting/receiving) data.
Hardware Causes and Solutions:
a. Check if wrong cable wiring. Refer to Chapter “Connection Cable and Cable
Wiring” for precise pin outs of the connector type you are using.
b. Cable is defective. You may use other port, cable or board to verify. In
addition,
PComm Utility “Diagnostic” for Windows NT and Windows 95/98
is good for testing MOXA board and port condition. If the report of
diagnostic shows error, replace the error component.