User`s manual

Intellio C218Turbo User's Manual 6-1
6
66
6
6
66
6
6 Troubleshooting
TroubleshootingTroubleshooting
Troubleshooting
Common C218Turbo problems and possible solutions are listed below, in addition
to those operating systems specific ones. If you still have problems, contact your
dealer or Moxa for help. Or report it using “Problem Report Form” at the end of
this manual to your dealer at once for faster technical support.
General Troubleshooting
This section is for general problems and solutions. Troubleshooting specific for
various O.S. is detailed in the following Sections.
1. MOXA driver can not detect MOXA ISA board.
Hardware causes and solutions
a. The board is not installed or missing (absent). Please install it.
b. The board is not properly plugged in the system. If that is the case, then re-
install the board and make sure that it fits well in a 16-bit ISA slot this time.
Sometimes the slot for plugging board is bad. In this case, please try other
slots until a good one is found.
c. The selected memory bank is conflicting with the BIOS shadow RAM.
Please disable the area in the BIOS for the board.
d. The selected memory bank for the board conflicts with that of other interface
boards such as SCSI or LAN board. If so, adjust the address to forestall the
conflict.