User`s manual

Intellio C320Turbo User's Manual 6-1

Troubleshooting

Common C320Turbo problems and possible solutions are listed below. If you still

have problems, contact your dealer or Moxa for help. Or report it using “Problem

Report Form” to your dealer at once for technical support.

1. MOXA board not found.

Hardware causes and solutions:

a. The base address you have selected is conflicting with the BIOS shadow RAM

or cache. Please disable the area for board.

The base address you have selected for board conflicts with that of other

interface boards such as SCSI, LAN or Sound boards. If so, adjust the address to

forestall the conflict.

The base address you have selected for the board conflicts with expansion

memory. If so, adjust the address to avoid the conflict.

You can use the F4 “Find free Bank” function of DOS utility “SETUP” in the API-

232 to help find the system's free bank.

b. The board is not properly plugged in the system. If that is the case, then re-install

the board and make sure that it fits well in a 16-bit slot this time. Sometimes the

slot for plugging board is bad. In this case, please try other slots until a good one

is found.

c. The board is not installed or missing (absent). Please install it.

d. The board is out of order. Please check the board(s) ONE AT A TIME in the

system and find out the defective one. It is also recommended to check it under

DOS with F3 Diagnostics function of utility “SETUP” to verify the hardware

conditions.