User`s manual

ioLogik R2140 User’s Manual Service Information
Product Return Procedure
For product repair, exchange, or refund, the customer must complete each of the following:
z Provide evidence of original purchase.
z Obtain a Product Return Agreement (PRA) from the sales representative or dealer.
z Fill out the Problem Report Form (PRF) with as much detail as possible to minimize repair
time.
z Carefully pack the product in an anti-static package and send it, pre-paid, to the dealer. The
PRA should be visible on the outside of the package and should include a description of the
problem along with the return address and telephone number.
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