CP-102U/UL User’s Manual 2-Port RS-232 Serial Board for Universal PCI Bus Second Edition, December 2004 www.moxa.com/product Moxa Technologies Co., Ltd. Tel: +886-2-8919-1230 Fax: +886-2-8919-1231 Web: www.moxa.com MOXA Technical Support Worldwide: support@moxa.com.tw The Americas support@moxa.
CP-102U/UL User’s Manual The software described in this manual is furnished under a license agreement and may be used only in accordance with the terms of that agreement. Copyright Notice Copyright 2004 Moxa Technologies Co., Ltd. All rights reserved. Reproduction without permission is prohibited. Trademarks MOXA is a registered trademark of The Moxa Group. All other trademarks or registered marks in this manual belong to their respective manufacturers.
Table of Contents Chapter 1 Introduction ..................................................................................................1-1 Overview.................................................................................................................................. 1-2 Applications ............................................................................................................................. 1-3 Features..........................................................................
1 Chapter 1 Introduction Moxa’s CP-102U/UL Universal PCI serial board meets the new slot standard for expansion boards, and works with both 3.3V and 5V PCI slots. The board has two independent RS-232 serial ports for connecting data acquisition equipment and other serial devices to a PC.
CP-102U/UL User’s Manual Introduction Overview Smartio—The Smart Multiport Async Solution CP-102U/UL is one of the newest members of Moxa’s well-known Smartio series of multiport serial boards, in which Smartio stands for Smart Multiport serial I/O solution.
CP-102U/UL User’s Manual Introduction Applications The CP-102U/UL board is suitable for many different applications, including: ! ! ! ! ! ! ! ! Internet/Intranet Connections Remote Access Multi-user Applications Industrial Automation Office Automation Telecommunications PC-based Vending Machines and Kiosks POS (Point-of-Sale) Systems Features The CP-102U/UL board has the following outstanding features: ! ! ! ! ! ! ! ! Over 800 Kbps data throughput, for top performance in the world Serial communication
CP-102U/UL User’s Manual Introduction Installation Flowchart The following flowchart gives a brief summary of the procedure you should follow to install the CP-102U/UL board and which chapters to refer to for more detailed information: Install the board in a PCI or PCI-X expansion slot. Chapter 2, “Hardware Installation” Install the driver and configure the board and ports. Chapter 3, “Software Installation” Connect the serial devices to the CP-102U/UL board’s serial ports.
2 Chapter 2 Hardware Installation The CP-102U/UL Series hardware installation procedure is described in this chapter. Since the CP-102U/UL board’s IRQ number and I/O addresses are assigned automatically by the PCI BIOS, the board MUST be plugged in before installing the driver.
CP-102U/UL User’s Manual Hardware Installation Block Diagrams CP-102U 80 mm CP-102U 121 mm 120 mm 55 mm MU860 41.7 mm CP-102UL 120 mm [4.72 in] 121 mm [4.76 in] CP-102UL 64.5 mm [2.53 in] MU860 16 mm [0.63 in] 41.7 mm [1.
CP-102U/UL User’s Manual Hardware Installation Plugging the Board into an Expansion Slot Since the CP-102U/UL board’s IRQ number and I/O address are automatically assigned by the PCI BIOS, the board MUST be plugged into one of the computer’s expansion slots before installing the driver. Step 1: Power off the PC. WARNING To avoid damaging your system and board, make sure your computer is turned off before installing the board. Step 2: Remove the PC’s cover.
3 Chapter 3 Software Installation In this chapter, installation, configuration, and update/removal procedures for the driver are given for Windows (2003/XP, 2000, 98/95, NT), DOS, Linux, and SCO. Before proceeding with the software installation, complete the hardware installation discussed in the previous chapter, “Hardware Installation.” Refer to the next chapter, “Serial Programming Tools,” for information about developing your own serial programming applications.
CP-102U/UL User’s Manual Software Installation Windows Drivers MOXA provides drivers that allow you to use the following serial board products under Windows 2003/XP/2000, Windows 98/95, and Windows NT.
CP-102U/UL User’s Manual Software Installation Windows 2003/XP In this section, we describe the installation procedure for Windows XP. The installation procedure for Windows 2003 is similar. Windows 2003/XP support up to 256 serial ports, from COM1 to COM256. In order to utilize fully Windows 2003/XP’s multi-process/multi-thread advanced features, pure 32-bit Windows 2003/XP device drivers were developed for MOXA multiport boards. The drivers conform to the Win32 COMM API standard.
CP-102U/UL User’s Manual Software Installation 3. Select Search for the best driver in these locations, check Include this location in the search, and then click on Browse. Navigate to the \CP-102U_UL\Software\Win2K-XP-2003 folder on the software CD, and then click on Next to continue. 4. Wait while the installation wizard searches.
CP-102U/UL User’s Manual Software Installation 5. Wait while the driver software is installed. 6. The next window shows the model name of the board, and indicates that Windows has completed the driver installation. Click on Finish to proceed with the rest of the installation procedure.
CP-102U/UL User’s Manual Software Installation 7. The Found New Hardware Wizard window will open to help you install the driver for MOXA Port 0. Select Install from a list or specific location (Advanced), and then click on Next to proceed. 8. Select Search for the best driver in these locations, check Include this location in the search, and then click on Browse. If necessary, use the Browse button to navigate to the CP-102U_UL\Software\Win2K-XP-2003 folder, and then click on Next to proceed.
CP-102U/UL User’s Manual 9. Software Installation Wait while the installation wizard searches. The next window that opens cautions you that although this software hasn’t passed Windows Logo testing, the driver has been tested and shown that it can support the Windows OS. Click on Continue Anyway to proceed. 10. Wait while the wizard installs the software.
CP-102U/UL User’s Manual Software Installation 11. After all files have been copied to the system, the Completing the Found New Hardware Wizard window will open to indicate that it has finished installing Port 0. Click on Finish to proceed with the rest of the installation. 12. Repeat Step 7 through Step 11 for the remaining port.
CP-102U/UL User’s Manual Software Installation 13. The Found New Hardware pop-up window will reappear to inform you that the hardware was installed successfully. Configuring the Ports After the driver has been installed, use Device Manager to configure the CP-102U/UL serial ports. 1. Click on Start # Settings # Control Panel # System, select the Hardware tab, and then click on Device Manager. 2.
CP-102U/UL User’s Manual Software Installation 3. Basic information about the board is displayed on the General page. Click on the Ports Configuration tab to configure the board’s serial ports. 4. Click on the port you would like to configure to highlight it, and then click on Port Setting.
CP-102U/UL User’s Manual Software Installation 5. Select a COM number for the port from the Port Number pull-down list. 6. Check the Auto Enumerating COM Number checkbox to map subsequent ports automatically. The port numbers will be assigned in sequence. For example, if COM 3 is assigned to Port 1, then COM 4 (if not already occupied) will be assigned to Port 2, etc. 7. Select an Rx FIFO Trigger from the Rx FIFO Level pull-down list.
CP-102U/UL User’s Manual 9. Software Installation Click on OK to save the port settings, and then click on OK in the Property window to finish the port settings procedure. Using MOXA PComm Utility The PComm Diagnostic program is a useful tool for checking the status of MOXA’s multiport boards. The program can be used to test internal and external IRQ, TxD/RxD, UART, CTS/RTS, DTR/DSR, etc. Use this program to ensure that your MOXA boards and ports are working properly.
CP-102U/UL User’s Manual Software Installation Removing the Driver 1. To uninstall the driver, click on Start # Settings # Control Panel # System, select the Hardware tab, and then click on Device Manager. Use the mouse to place the cursor over the CP-102U/UL Series board under Multiport serial adapters, and then click the right mouse button. Select the Uninstall option. 2. Click on OK to proceed with uninstalling the board.
CP-102U/UL User’s Manual 3. Software Installation The Device Manager window refreshes automatically, showing that the driver and ports for the CP-102U/UL Series board have been removed. Windows 2000 In this section, we describe the installation procedure for Windows 2000. Windows 2000 supports up to 256 serial ports, from COM1 to COM256.
CP-102U/UL User’s Manual Software Installation 1. After plugging the board into an expansion slot and powering on your PC, Windows 2000 will automatically detect the new board, and the Found New Hardware window will open. 2. When the Welcome to the Found New Hardware Wizard window opens, click on Next to continue.
CP-102U/UL User’s Manual Software Installation 3. Select Search for a suitable driver for my device (recommended), and then click on Next to continue. 4. Select Specify a location and then click on Next to continue.
CP-102U/UL User’s Manual Software Installation 5. Navigate to the \CP-102U_UL\Software\Win2K-XP-2003 folder on the software CD, and then click on OK to continue. 6. Click on Next to copy the driver files to your system. 7. Wait while the installation wizard searches. The next window that opens cautions you that although this software hasn’t passed Windows Logo testing, the driver has been tested and shown that it can support the Windows OS. Click on Yes to proceed.
CP-102U/UL User’s Manual Software Installation 8. Wait while the files are copied to your hard drive. 9. The next window shows the model number of the board, and indicates that Windows has completed the driver installation. Click on Finish to continue with the rest of the installation procedure.
CP-102U/UL User’s Manual Software Installation 10. The Found New Hardware window will reappear and indicate that the board’s ports are being installed. 11. The installation procedure is finished when the window closes. At this point, you can assume that the board and all of its ports have been installed successfully. Configuring the Ports After the driver has been installed, use Device Manager to configure the CP-102U/UL serial ports. 1.
CP-102U/UL User’s Manual Software Installation 3. Basic information about the board is displayed on the General page. Click on the Ports Configuration tab to configure the board’s serial ports. 4. Click on the port you would like to configure to highlight it, and then click on Port Setting.
CP-102U/UL User’s Manual Software Installation 5. Select a COM number for the port from the Port Number pull-down list. 6. Check the Auto Enumerating COM Number checkbox to map subsequent ports automatically. The port numbers will be assigned in sequence. For example, if COM 3 is assigned to Port 1, then COM 4 (if not already occupied) will be assigned to Port 2, etc. 7. Select an Rx FIFO Trigger from the Rx FIFO Level pull-down list.
CP-102U/UL User’s Manual 9. Software Installation Click on OK to save the port settings, and then click on OK in the Property window to finish the port settings procedure. Using MOXA PComm Utility The PComm Diagnostic program is a useful tool for checking the status of MOXA’s multiport boards. The program can be used to test internal and external IRQ, TxD/RxD, UART, CTS/RTS, DTR/DSR, etc. Use this program to ensure that your MOXA boards and ports are working properly.
CP-102U/UL User’s Manual Software Installation Removing the Driver 1. To uninstall the driver, click on Start # Settings # Control Panel # System, select the Hardware tab, and then click on Device Manager. Use the mouse to place the cursor over the CP-102U/UL Series board under Multiport serial adapters, and then click the right mouse button. Select the Uninstall option. 2. Click on OK to proceed with uninstalling the board.
CP-102U/UL User’s Manual 3. Software Installation The Device Manager window refreshes automatically, showing that the driver and ports for the CP-102U/UL Series board have been removed. Windows 95/98 In this section, we describe the installation procedure for Windows 98. The installation procedure for Windows 95 is similar. The Windows 95/98 driver supports up to 128 serial ports, from COM1 to COM128.
CP-102U/UL User’s Manual Software Installation 1. After plugging the board into an expansion slot and powering on your PC, Windows 98 will automatically detect the new board, and display the Found New Hardware window. When the Add New Hardware Wizard window opens, click on Next to continue. 2. Select Display a list of all the drivers in a specific location, so you can select the driver you want. and then click on Next to proceed.
CP-102U/UL User’s Manual Software Installation 3. Select Other Devices and then click on Next to proceed. 4. Click on Have Disk. 5. Use the Browse button to navigate to the \CP-102U_UL\Software\Win9x\Windows.95 folder on the Documentation and Software CD, and then click on OK.
CP-102U/UL User’s Manual Software Installation 6. Click on CP-102U/UL Series [8-23-2004] to highlight it, and then click on Next. 7. Verify that the CP-102U/UL Series driver will be installed, and then click on Next.
CP-102U/UL User’s Manual Software Installation 8. Basic configuration information will be displayed in the CP-102U/UL Series Installation window. Click on OK to complete the installation of the board. 9. This completes the installation of the CP-102U/UL board. Click on Finish to exit the Add New Hardware Wizard. NOTE If an error message similar to “CP-102U/UL board (BusNo=x, DevNo=x, Port1=COMx) interrupt number is invalid!” pops up, refer to the “Troubleshooting” chapter for solutions.
CP-102U/UL User’s Manual Software Installation Configuring the Ports Follow the procedures given below to re-configure the board’s COM ports. Since CP-102U/UL is a Universal PCI board, when a new board is added or an existing board is removed, the board’s configuration will be added or removed automatically by the operating system when you restart the PC. 1. Open the Control Panel and the double click on the System icon. 2.
CP-102U/UL User’s Manual Software Installation 3. Basic information about the board is displayed on the General page. Click on the Ports Configuration tab to configure the board’s serial ports. 4. Click on the port you would like to configure to highlight it, and then click on Port Setting.
CP-102U/UL User’s Manual Software Installation 5. Select a COM number for the port from the Port Number pull-down list. 6. Check the Auto Enumerating COM Number checkbox to map subsequent ports automatically. The port numbers will be assigned in sequence. For example, if COM3 is assigned to Port 1, then COM4 (if not already occupied) will be assigned to Port 2, etc. 7. Select an Rx FIFO Trigger from the Rx FIFO Level pull-down list.
CP-102U/UL User’s Manual Software Installation 2. Click on a MOXA CP-102U/UL board under Moxa Smartio/Industio multiport board to highlight it, and then click on Properties. 3. Select the Driver tab, and click on Update Driver….
CP-102U/UL User’s Manual Software Installation 4. Click on Next. 5. Select Display a list of all the drivers in a specific location, so you can select the driver you want., and then click on Next.
CP-102U/UL User’s Manual Software Installation 6. In the next window, the CP-102U/UL Series option should already be highlighted. Click on Have Disk… and then navigate to the folder that contains the new driver file. 7. Follow the on-screen instructions to complete the driver update procedure. Removing the Driver This section explains how to remove the CP-102U/UL driver. 1. Open the Control Panel, double click on the Add/Remove Programs icon, and then select the Install/Uninstall tab.
CP-102U/UL User’s Manual Software Installation 2. Click on the MOXA Smartio/Industio Driver option and then click on Add/Remove to start the driver removal process. 3. Click on Yes to confirm that you want to remove the driver. 4. Click on OK.
CP-102U/UL User’s Manual Software Installation Windows NT Windows NT supports up to 256 serial ports, from COM1 to COM256. To utilize fully Windows NT’s multi-process and multi-thread advanced features, pure 32-bit Windows NT device drivers were developed for the CP-102U/UL boards and other MOXA multiport boards. The drivers conform to the Win32 COMM API standard. Installing the Driver for the First Time The following procedure explains how to install the Smartio CP-102U/UL driver for the first time.
CP-102U/UL User’s Manual Software Installation 6. Select MOXA Smartio/Industio Family multiport board in the Select OEM Option window, and then click on OK to start installing the driver. 7. The Moxa Smartio/Industio Configuration Panel window appears. Click on Add to open the Property configuration window to change port settings and set advanced FIFO configuration options. 8. Continue from Step 3 in the next section, “Configuring the Ports.
CP-102U/UL User’s Manual Software Installation 2. Select the board whose ports you wish to configure to highlight it, and then click on Property. 3. Select the just installed CP-102U/UL board from the Board Type pull-down list, click on a specific port to highlight it, and then click on Port Setting to configure the port.
CP-102U/UL User’s Manual Software Installation 4. Select a COM number for the port from the Port Number pull-down list. 5. Check the Auto Enumerating COM Number checkbox to map subsequent ports automatically. The port numbers will be assigned in sequence. For example, if COM3 is assigned to Port 1, then COM4 (if not already occupied) will be assigned to Port 2, etc. 6. Select an Rx FIFO Trigger from the Rx FIFO Level pull-down list.
CP-102U/UL User’s Manual Software Installation 8. Click on OK to save the settings, and then click on OK in the Property window to complete the port settings and return to the MOXA Smartio/Industio Configuration Panel window. The just configured CP-102U/UL board will be listed, as shown below. Click on OK to return to the Network window. 9. Click on Close to close the Network window. 10. Restart the PC to activate the new settings.
CP-102U/UL User’s Manual Software Installation NOTE The driver configuration will NOT take effect until you restart the PC. Using Event Log Once the system restarts, you may check the event log recorded by the MOXA driver to verify that the board’s ports have been initialized successfully.
CP-102U/UL User’s Manual Software Installation Removing the Driver To remove the CP-102U/UL driver: 1. Open the Control Panel, click on the Network icon, and select the Adapters tab. 2. Click on MOXA Smartio/Industio Family Adapter in the Network Adapters list to highlight it. 3. Click on Remove. 4. Click on Close, and then restart the system. Updating the Driver To update the CP-102U/UL driver: 1. Remove the current driver (see the previous subsection for instructions). 2. Restart the system.
CP-102U/UL User’s Manual Software Installation Non-Windows Drivers Drivers are provided for DOS, Linux, and SCO. DOS MOXA DOS API-232 is a software package that assists users in developing new programs, or debugging existing programs for serial communications. This section explains how to install the package, how to set up the driver, and how to load or unload the driver.
CP-102U/UL User’s Manual Software Installation Setting up the Driver This section covers some of the setup program’s most frequently used functions. For complete details, press F1 to open the on-line help file. 1. Run BIN\SETUP.EXE. 2. Press Enter to select the model name of the MOXA board you are installing. 3. A window will open displaying basic configuration information for all boards of this type currently installed in the system. Press PgDn to configure the port settings.
CP-102U/UL User’s Manual Software Installation 4. You may enter or modify the settings of each port at this stage. The values displayed first are the port’s initial values that were set up when the driver was installed. 5. Press F10 to save the changes and exit the SETUP program. Legends In this section, we explain the meaning of some of the fields and functions. Port number This is the ID of the port. Application software uses port number (ID) when referring to a port.
CP-102U/UL User’s Manual Software Installation F5 Group Edit This is a convenient function that allows you to edit the configuration of several ports at one time as a group. Loading the Driver After completing the setup procedure, run BIN\DP-DRV.EXE from the DOS prompt to load the driver. The driver will automatically detect the boards that have already been installed. If one or more board is detected, you will see a message similar the following: Smartio/Industio Family DOS driver Version 1.
CP-102U/UL User’s Manual Software Installation Linux MOXA provides drivers that allow you to use the following serial board products under Linux.
CP-102U/UL User’s Manual Software Installation SCO MOXA provides drivers that allow you to use the following serial board products under Linux. ! ! ! Universal PCI Boards: CP-118U, CP-168U, CP-104UL, CP-104JU, CP-102U, CP-102UL PCI Boards: C168H/PCI, C104H/PCI, C104HS/PCI ISA Boards: C168H, C168HS, C168P, C104H, C104HS, C104P, CI-104J, CI-104JS Follow the steps given in this section to install the SCO driver.
CP-102U/UL User’s Manual 5. Software Installation The Basic Configuration window will open next. You can install up to four MOXA Smartio Multiport Serial Boards under SCO Unix/SCO Open Server. MOXA Smartio Family Installation Utility (Ver 1.6) Smartio Family Basic Configuration Board No. Board Type I/O Address Interrupt Bus/Dev No.
CP-102U/UL User’s Manual 8. Software Installation Press Enter to return to the main screen. Smartio Family Installation Utility (Ver 1.6) Smartio Family Basic Configuration Board No. Board Type I/O Address Interrupt Bus/Dev No. 1 CP-102U/UL AC00 5 2/13 2 None ------------- ------------- ------------- 3 None ------------- ------------- ------------- 4 None ------------- ------------- ------------- PgDn: getty Setting Enter: Confirm Input Value 9.
4 Chapter 4 Serial Programming Tools Moxa provides an easy to use yet powerful serial programming library, and communication troubleshooting utilities under Windows 2000/XP/2003, Windows 95/98, and Windows NT. The following sections give details about the installation, the library, and the utilities for various platforms.
CP-102U/UL User’s Manual Serial Programming Tools MOXA PComm PComm, a professional serial comm tool for PCs, is a software package that runs under Windows NT/2000/XP/2003/95/98. PComm provides: ! ! ! ! A powerful serial communication library that simplifies serial programming tasks for most popular programming languages.
CP-102U/UL User’s Manual Serial Programming Tools Utilities In this section, we give brief descriptions of each utility. For more information about these utilities, read the on-line help from the Documentation and Software CD. Diagnostic (for MOXA boards only) This convenient diagnostic program, which only works with MOXA boards and ports, provides internal and external testing of IRQ, TxD/RxD, UART, CTS/RTS, DTR/DSR, DTR/DCD, etc.
CP-102U/UL User’s Manual Serial Programming Tools Monitor (for Moxa boards under Windows NT/2000/XP/2003) This useful port status monitoring program allows you to monitor data transmission of selected Moxa COM ports. The program monitors data transmission/receiving throughput, and communication line status, with data updated and displayed on the screen at regular time intervals. Click on a specific port to see a graph of the current communication parameters and status of that port.
CP-102U/UL User’s Manual Serial Programming Tools Terminal Emulator Use Terminal Emulator to connect to your PC’s serial ports to check if data is being transmitted correctly. Terminal Emulator features multi-windows, and supports VT100 and ANSI terminal types. You can transfer data interactively, send patterns periodically, and transfer files using ASCII, XMODEM, YMODEM, ZMODEM, and KERMIT protocols. To run Terminal Emulator, click on Start # Program # Pcomm Lite # Terminal Emulator.
5 Chapter 5 Pin Assignments The CP-102UL board, which has one female DB25 connector on the board, comes with a male DB25 to 2 x male DB9 cable (model name: CBL-M25M9x2). The CP-102U board has two male DB9 connectors on the board. The pin assignments for the male DB9 connectors on the CBL-M25M9x2 cable, and the pin assignments for the male DB9 connectors on the CP-102U board are the same. In the first section of this chapter, we give the female DB25 pin assignments for CP-102UL.
CP-102U/UL User’s Manual Pin Assignments Female DB25 Connector (CP-102UL) Port 0 12 9 24 21 Port 1 5 2 18 15 Port Number Signal 0 1 TxD 12 18 RxD 24 5 RTS 11 17 CTS 23 4 DSR 10 16 GND 22 3 DCD 21 2 DTR 9 15 Pin Number Male DB9 Connector (CP-102U & CBL-M25M9x2-50) 1 6 5 9 Signal Pin Number TxD 3 RxD 2 RTS 7 CTS 8 DSR 6 GND 5 DCD 1 DTR 4 5-2
6 Chapter 6 Troubleshooting Common CP-102U/UL Series problems and possible solutions are listed below. If you still have problems after reading this chapter, contact your dealer or Moxa for help, or use the Problem Report Form at the end of this manual to report problems to your dealer. General Troubleshooting 1. The MOXA CP-102U/UL board cannot be detected by the MOXA driver while installing the driver. Hardware causes and solutions: a. b. c. 2. The board is not installed in the computer.
CP-102U/UL User’s Manual Troubleshooting Windows NT This section is specifically for troubleshooting problems for Windows NT. For general problems and solutions, see the previous section, “General Troubleshooting.” 1. After the system reboots, the error message “Another driver in the system, which did not report its resources, has already claimed the interrupt used by xxx.” appears in the Event Log. This indicates the MOXA board was found, but the IRQ is conflicting with another adapter.
A Appendix A Technical Reference Product Specifications Bus interface Number of ports I/O address IRQ Data bits Stop bits Parity UART Speed Connector Data signals Surge protection Operating temperature Power requirement Dimensions 32-bit PCI 2 Assigned by PCI BIOS Assigned by PCI BIOS 5, 6, 7, 8 1, 1.5, 2 none, even, odd, space, mark Moxa UART (16C550C or compatible) 50 bps to 921.6 Kbps CP-102U: Female DB25 CP-102UL: Male DB9 RS-232 TxD, RxD, RTS, CTS, DTR, DSR, DCD, GND 15 KV ESD 0 to 55°C 93 mA max.
CP-102U/UL User’s Manual Technical Reference PCI The 32-bit CP-102U/UL Series board complies with PCI Specifications 2.1, and the IRQ and I/O address hardware configuration is automatically assigned by the PCI BIOS. This means that you must plug in the board before installing the driver. As opposed to ISA slots, different PCI slots in the same PC may have different bus numbers and device numbers with respect to the PCI specifications.
B Appendix B Service Information This appendix shows you how to contact Moxa for information about this and other products, and how to report problems. In this appendix, we cover the following topics.
CP-102U/UL User’s Manual Service Information MOXA Internet Services Customer satisfaction is our number one concern, and to ensure that customers receive the full benefit of our products, Moxa Internet Services has been set up to provide technical support, driver updates, product information, and user’s manual updates. The following services are provided E-mail for technical support support@moxa.com.tw (Worldwide) support@moxa.
CP-102U/UL User’s Manual Service Information Problem Report Form MOXA CP-102U/UL Series Customer name: Company: Tel: Fax: Email: Date: 1. Moxa Product: $ CP-102U 2. Serial Number: _________________ $ CP-102UL Problem Description: Please describe the symptoms of the problem as clearly as possible, including any error messages you see. A clearly written description of the problem will allow us to reproduce the symptoms, and expedite the repair of your product.
CP-102U/UL User’s Manual Service Information Product Return Procedure For product repair, exchange, or refund, the customer must: % Provide evidence of original purchase. % Obtain a Product Return Agreement (PRA) from the sales representative or dealer. % Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter product repair time. % Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer.
