Installation guide

4-4
The question mark means that your host cannot find the NPort Server Lite.
Try the following procedure to resolve this problem:
If the host and the NPort Server Lite are in the same location:
1. Verify that the NPort Server Lite’s power adaptor is plugged in and that
the unit is receiving power.
2. Verify that the NPort Server Lite’s network cable is plugged in
properly.
3. Verify that your computer is properly connected to the network.
4. Double-click the server icon with the question mark. This will cause
Real COM Installer to reconnect with the NPort Server Lite.
If the NPort Server Lite is at a remote site:
1. Make sure the network connection to the remote site is okay. If no route
can be established to the remote device server and you are connecting
through the Internet, you may need to wait until the route is
reestablished.
2. If the route is okay, try using the ping command by typing
ping [server-IP-address]
from your Windows host, where [server-IP-address] is the
NPort Server Lite’s IP address. If the unit cannot be pinged, you will
need to ask someone at the remote site to verify that the power is on and
that the connection is okay. When power and network connection have
been verified, double-click the icon with the question mark. This will
cause Real COM Installer to reconnect with the NPort Server Lite.
If the problem is still not resolved, please contact Moxa technical support
for further assistance.