Installation guide

4-1
4
4
4. Troubleshooting
This chapter explains how to solve problems that you may encounter while using
the NPort Server Lite. If you still have problems after reading this chapter,
contact your dealer or e-mail Moxa for assistance. You may also use the
"Problem Report Form" at the end of this manual to notify your dealer that you
require prompt technical support.
The following topics are covered.
y Installation and Configuration Troubleshooting
y Programming Problems
Installation and Configuration
Troubleshooting
f Why am I unable to change the NPort Server Lite’s IP address and other
properties?
This problem occurs when the server is password-protected. If you enter the
wrong password while running Configurator in the NPort Management Suite,
the program will not allow you to change the unit’s IP address and other
properties. Only the administrator (i.e., anyone who knows the password)
has the right to modify the server’s configuration.
Keep in mind that even when multiple hosts have access to the unit, you
may still protect access to the unit’s administrative functions by setting up a
password.
If you need to change the unit’s configuration but do not know the password,
you will have to ask the administrator for help. If you are the administrator
but have forgotten the password, you can erase the current password by
holding the RESET button down for three seconds.