Installation guide

Solution of common problems (FAQ)
Pr oblem Reason Solution
I do not have any icon of
wireless client in Windows.
Your wireless client is not
correctly installed or configured
Make sure that you have a wireless client correctly installed and
enabled (either USB or integrated). More information in the manual
of the device
The client management
application of wireless
does not show among the
available networks the
one corresponding to my
router (the one in the
label).
The wireless network is disabled
in the router.
Check that the wireless network of your router is enabled: the WiFi
LED must be lit in green color.
If not, press for 1 second the black button “WiFi/WPS” located in
rear part of the router.
I cannot connect with the
wireless network of the
router.
You are not indicating correctly
the network identifier (SSID) when
connecting to it.
Check that you are using the same network identifier (SSID)
throughout the network. Remember that you have to distinguish
case sensitive.
You have not configured correctly
the encryption used in the
wireless network when
connecting to it
Check that you are using the same type of encryption and the same
key in all network elements. Remember that in case of using WEP
encryption, you will have to select and configure the key number 1
in the configuration of wireless clients
The TCP/IP properties of your
wireless client are not
configured to receive IP via
DHCP.
Make sure that the TCP/IP properties of the network driver for
your wireless client are configured to receive the IP dynamically
(via DHCP). Refer to the assistance given in your operating system
.The connection with the
wireless network is cut
off frequently. The quality
of the connection is
not good.
Interference is being caused
by other existing wireless
networks.
Put the router away from sources of interference. If there is
interference in that channel, select a different one. If there are other
networks wireless operating in the same area, we recommend setting
networks with 5 channels of separation, or choosing the least impact
causing (least saturated channel, i.e , the channel where there
fewer wireless networks)
See the manual “Recommendations wireless network” included in the
advanced options CD
The wireless network signal
is weak because the router is
located in a place that is not
very accessible or very far
Place the wireless router in a clear site. Remember it is
advised that there must not by many obstacles between the router
and the computers. Avoid wood or concrete walls. If there are still
coverage problems, move the antenna position
(but always keep them parallel).
See the user manual in advanced options CD for further details.
If you cannot solve the problem, in the below section you will find information about customer care
service
14