User Manual

Troubleshooting Troubleshooting
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Common Problems and Solutions
Problem Cause Solution
Cursor Control Issues
The Display screen does not
match or show the updates
to the Windows Media Player
audio library.
The Menu Navigation buttons
are non-responsive while the
Display screen is active.
The cursor does not move
when the “Motion by
Gyration” button is pressed.
The Display Software Service
Application did not update
correctly.
The Display screens needs to
be manually refreshed.
The Display screens needs to
be manually refreshed.
The Display Software Service
Application has lost contact
with the remote control.
The remote control is out of
range with the computer.
The remote control and
computer are not connected.
The batteries are low.
Restart the Display Software
Service Application, by
clicking the Ultra R4000
Motion-Sensing Remote
Control
(green) icon on the Windows
Taskbar, and clicking “Restart.”
Press the
button to return
to the Main Menu.
Use the menu navigation
buttons to move up or down
from the current level in the
Display screen.
Refresh the Display screen by
pressing the
button for
three seconds to shut off the
Display screen, then pressing
the
button again to turn
the Display screen back on.
Place the remote control closer
to the computer.
Connect the Ultra R4000
Motion-Sensing Remote
Control
with your computer.
Replace the batteries.
Common Problems and Solutions
Problem Cause Solution
Cursor Control Issues
The cursor movement is
choppy or erratic.
The cursor moves too fast or
too slow.
The cursor drifts on the
screen.
The Power/Standby button
does not wake the computer
out of Standby mode.
The Power/Standby button
does not wake the computer
out of Standby mode.
There may be radio
interference near the
computer.
The speed or acceleration is
not set properly.
The remote control sensor
may require self-recalibration.
If the BIOS setting for Wake
from USB is disabled, the
system will not turn back on
via the remote control.
If the computer is placed into
Hibernation or Shutdown
mode, and then the AC power
is removed, the internal
receiver loses its power and
cannot wake the system (even
if AC power is reapplied).
If the BIOS setting for Wake
from USB is disabled, the
system will not turn back on
via the remote control.
Move any electronic devices
away from PC
(i.e., speakers, radio, etc.).
Change the cursor tracking
speed under the Mouse settings
in the Control Panel.
Place the remote control on
a flat surface for 5 or more
seconds. The gyroscope will
perform a self-steady routine
to identify and eliminate drift.
Enable the wake from USB
option in the system BIOS. For
information on accessing the
system BIOS, see your Owner’s
Manual.
Turn on the computer manually
using the system Power button.
Enable the wake from USB
option in the system BIOS. For
information on accessing the
system BIOS, see your Owner’s
Manual.