User Guide VT2142 Voice Gateway
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Your Internet Telephone Service and Emergency Medical Services (EMS) Vonage provides access to public emergency call services to all customers.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Your Internet Telephone Service and 911 in Canada Vonage Canada offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 (911) service but has some important differences and limitations when compared with enhanced 9-1-1 service (E911) available in most locations in conjunction with traditional telephone service.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Your Internet Telephone Service and 999 in the United Kingdom Vonage provides access to public emergency call services to all customers. When you dial 999, your call is routed from the Vonage network to national emergency operators who will handle your call.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Your Internet Telephone Service and 911 in the United States Caution! IMPORTANT: When using this VT2142 voice gateway, you CANNOT make any calls, including an emergency call, and E911 location services WILL NOT be available, under the following circumstances: • • • Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails You lose electrical power Your broad
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Important Safety Information WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT. CAUTION: TO PREVENT ELECTRIC SHOCK, THIS EQUIPMENT MAY REQUIRE A GROUNDING CONDUCTOR IN THE LINE CORD.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License • Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. • Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Restore Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Import/Export Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Overview The VT2142 Voice Gateway enables up to two standard analog telephones to use digital telephone services over a broadband Internet connection.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Front Panel The front panel provides the following lights: Light Description Phone 1, 2 Indicates the status of phone line one and optional line two, respectively: • Solid green — The phone for that line is on hook, registered with Vonage, and ready for use. • Blinking green — The phone for that line is ringing or off hook. • Blinking orange — You have voice mail.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Rear Panel The rear panel provides the following ports: 1 Key Item 2 3 4 5 Description 1 Power Connector for a 12 V adapter that you plug into an AC power outlet 2 Reset Press to restart the VT2142; you can also restart your voice gateway using its graphical user interface (GUI) as described in “Restarting the VT2142” on page 14 3 Ethernet Yellow Ethernet port 4 Internet Blue Ethe
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Installation To install your VT2142, you need to: • Review “Before You Begin” on page 4 and “Precautions” on page 5 • Gather Information (see page 5) • Connect the VT2142 (see page 5) Before You Begin Before you begin installation, check that you received the following items with your VT2142: Item Description AC adapter Connects the VT2142 to an AC electrical outlet (the plug shown is for
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Precautions Postpone installation until there is no risk of thunderstorm or lightning activity in the area. To prevent overheating the voice gateway, do not block the ventilation holes on the unit. Do not open the voice gateway. Refer all service to Vonage. Caution! This product is for indoor use only. Do not route the Ethernet or telephone cables outside the building.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License A Installation With an Existing Router Internet Cable or DSL modem - + Existing router Reset Power LAN 4 3 2 1 WAN To AC power Computer to configure the VT2142 Optional phone or fax machine for a second line from Vonage You must connect a phone to the Phone 1 port 1 Unplug your cable or DSL modem power cord or adapter. 2 Unplug your router power cord or adapter.
Overview 8 Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Plug your cable or DSL modem power cord or adapter into an AC power outlet. Refer to the instructions provided with the modem. IMPORTANT: Before you continue, be sure to allow enough time for your modem to complete its start-up process. Refer to the information provided by the modem manufacturer.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License B Installation With a Standard Modem Internet Cable or DSL modem To AC power You must connect a phone to the Phone 1 port Optional phone or fax machine for a second line from Vonage 1 Shut down your computer properly. Follow the instructions provided with the computer. 2 Unplug your cable or DSL modem power cord or adapter. 3 Disconnect any cables connecting your computer to the modem.
Overview 9 Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Connect the power adapter supplied with your voice gateway to the Power port on its rear panel. 10 Plug the other end into an AC power outlet. This turns on your voice gateway. The VT2142 does not have an On/Off power switch. The Power light on the front panel performs a series of blinks as described in “Front Panel” on page 2. You should not unplug your voice gateway when it is not in use.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License DSL modem users: You may need to configure PPPoE to work with your VT2142: • On a computer connected to one of the VT2142 Ethernet ports, open a Web browser. • In the Address field, type http://192.168.15.1 and press ENTER. • In the Username and Password fields, type router and click Log In. The HOME page is displayed. • Click SETUP followed by WAN Configuration.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Your Telephone C Connecting 1 In the United Kingdom, connect your BT telephone cord to the Telephone Jack Adapter. Connect the adapter to the green Phone 1 port on the VT2142. In the United States or Canada, connect a telephone cord to the green Phone 1 port on the VT2142. If you only subscribed to one phone line from Vonage, you must connect your phone to the Phone 1 port.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Basic Configuration The VT2142 provides a graphical user interface (GUI) to configure Ethernet, router, DHCP, and security settings. It is much easier to configure your local area network (LAN) using a VT2142 than with traditional networking equipment. For basic operation, most default settings require no modification.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Configuration Overview The main menu at the top provides: Item Click To HOME Display the home page SETUP Perform WAN Configuration or LAN Configuration ADVANCED Enable/configure UPnP, IP QoS, Web filters, multicast, routing, remote Web access, SSH access, port forwarding, IP filters, and other functionality TOOLS Restore, import, export, update, or save the configuration, specify log messa
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Restarting the VT2142 1 Click TOOLS. 2 Click Restart on the menu at left: 3 Click the Restart button. If the VT2142 Power light is red after you restart the VT2142, refer to “Troubleshooting” on page 64. Logging Out 1 On the main menu, click Log Out. The text Are you sure you want to Log Out? is displayed. 2 Click Log Out. The VT2142 login screen appears.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License WAN Configuration 1 Log in to the VT2142 (see “Logging In to the VT2142” on page 12). 2 Click SETUP. 3 Click WAN Configuration. 4 From the Type drop-down list, choose one of: PPPoE PPPoE is used with all DSL modems See “WAN Setup for PPPoE (DSL)” on page 16 Static For some cable modems, the cable company assigns the cable modem a static (unchanging) IP address.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License WAN Setup for PPPoE (DSL) PPPoE Connection Setup fields and buttons Field or Button Description Options We recommend leaving the following selected: • NAT — Enables Network Address Translation • Firewall — Enables the VT2142 firewall User name Your PPPoE user name provided by your DSL provider. Password Your PPPoE password provided by your DSL provider.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License PPPoE Connection Setup fields and buttons (continued) Field or Button Description Connect Establishes the DSL connection. Disconnect Ends the DSL connection. If you disconnect your DSL connection, your VoIP service cannot work.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License PPTP Settings If you are connecting to a virtual private network (VPN), obtain the appropriate Point-to-Point Tunneling Protocol (PPTP) settings from your VPN administrator.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License WAN Setup for DHCP (Cable Modem) Options We recommend leaving the following selected: • NAT — Enables Network Address Translation • Firewall — Enables the VT2142 firewall Optional fields and buttons are: Override MAC If your cable or DSL provider associates a particular service to a specific device, such as your computer, select this field and type that MAC address in the MAC field to use as a “
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License LAN Configuration If DHCP is enabled on all of the computers on your home network (LAN), you should not need to change any of the default LAN settings. For information about enabling DHCP, see “Configuring TCP/IP” on page 52. Unless you have sufficient networking knowledge, we recommend not changing any LAN settings.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License LAN Configuration fields and buttons (continued) Field or Button Description Enable DHCP Server If selected, the DHCP server on the voice gateway assigns IP addresses to the computers and other hosts on your network, if they have DHCP enabled (see “Configuring TCP/IP” on page 52). By default, the voice gateway DHCP server is enabled.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Advanced Configuration This section describes the ADVANCED, TOOLS, and STATUS menus.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License UPnP Universal Plug and Play (UPnP) requires one active WAN connection and the host should support this feature. UPnP fields Field Description Enable UPNP Enables UPnP so traffic for applications using UPnP can pass through the voice gateway.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License IP QoS IP quality of service (QoS) enables you to assign priority to Internet traffic based on the source and destination IP addresses, source and destination ports, packet length, and protocol. This table displays all defined rules IP QoS fields and buttons Field or Button Description Enable IPQoS If selected, traffic prioritization is enabled (the default).
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License IP QoS Traffic Rule This window displays when you click Add on the IP QoS window. It enables you to define rules for filtering packets.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License IP QoS Traffic Rule fields (continued) Field Description Normal Service Packets matching the rule are treated as normal packets requiring no special treatment along the path. Normal packets have TOS byte 0 in the IP Header.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Port Forwarding Port forwarding enables you to direct incoming traffic to specific LAN hosts (computers on your network) based on the protocol and port number. It is used to play Internet games or provide local services (such as web hosting) for a LAN group. Port forwarding is also referred to as “virtual servers.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Port Forwarding fields and buttons (continued) . Field or Button Description View Displays the protocols and port ranges for the selected Available Rule. For example, if you select Alien vs. Predator and click View, the following is displayed: Click Cancel to return to the Port Forwarding page. Add Adds the selected Available Rule to the Applied Rules list.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Custom Port Forwarding You can create up to 20 custom port forwarding entries to support specific services or applications, such as concurrent NAT/NAPT operation. Custom Port Forwarding fields Field Description Enable It is selected by default and automatically applies when you click Apply. Application The name of the application for which ports are opened.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License DMZ Settings Configuring a computer as a demilitarized zone (DMZ) forwards any network traffic that is not redirected to another computer through port forwarding to the IP address of the computer. This allows access to the DMZ host from the Internet. DMZ Settings fields Field Description Enable DMZ Enables or disables the DMZ feature. It is disabled by default.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License IP Filters IP filtering enables you to block applications and services based on the IP address of a LAN device. You can apply one or more predefined IP filtering rules to one or more LAN computers. You can view the rules associated with a predefined filter and add the available rules for a given category. You can also create, edit, or delete your own IP filter rules.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Custom IP Filters You can define up to 20 custom filters to block services or applications based on the source and destination IP address, subnet mask, TCP port, and protocol.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License LAN Clients The LAN Clients window displays all computers on your network.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Web Filters Web Filters enable you to manage the type of web content that passes through your voice gateway: Web Filters fields Field Description Proxy Disabled by default. Cookies Disabled by default. Java Applets Disabled by default. ActiveX Disabled by default. Pop-Ups Disabled by default.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Dynamic DNS Client You can register your voice gateway with a DNS server to access the voice gateway from the Internet using its host name. Dynamic DNS Client fields Field Description DDNS Server Selects a DDNS service provider from the list. A charge may occur, depending on the service selected. DDNS Client Enables or disables the DDNS client feature for the WAN connection.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Multicast Multicasting is a form of limited broadcast. UDP is used to send datagrams to all computers in a host group, one or more hosts identified by the same destination IP address. The following statements apply to host groups: • Anyone can join or leave a host group. • There are no restrictions on the host location.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Static Routing You can define up to 16 static routes in the voice gateway routing table for specific WAN and LAN subnets. Static Routing fields Field Description New Destination IP The network IP address of the subnet. (You can also enter the IP address of each individual station in the subnet). Mask The network mask of the destination subnet.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Dynamic Routing Dynamic routing enables you to define dynamic routes using Routing Information Protocol (RIP) to exchange routing information with other network routers across the WAN (Internet) and LAN interfaces. Dynamic Routing fields Field Description Enable RIP Enables RIP.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Remote Web Access Web access control enables you to access the voice gateway remotely over the Web. Remote Web Access fields Field Description Enable Enables and disables the remote web access feature. Remote Network IP Enter the IP address of the remote host (for example, 10.10.10.1). Remote Netmask Enter the subnet mask of the remote host.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Remote SSH Access You can access the voice gateway remotely through secure shell (SSH) over the Internet. Remote SSH Access fields Field Description Enable Enables or disables remote SSH access. Remote Host IP Sets the IP address of the remote SSH host. Remote Netmask Sets the subnet mask of the remote SSH host.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License TOOLS The TOOLS menu provides the following links: • Restore Defaults — restore the default configuration to the voice gateway • Import/Export Configuration — import or export the voice gateway configuration • Remote Log – Router — specify the log messages the voice gateway sends to remote computers • User Management — change the voice gateway password • Ping Test — determine whether a com
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Import/Export Configuration Import/Export Configuration fields and buttons Field or Button Description Select a File Click Browse to select the configuration file to import to the voice gateway. Import Imports the selected configuration file. The update status appears at the bottom of the window. When the update is finished, the voice gateway restarts and you will need to log in again.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Remote Log – Router You can forward logged events of a specified severity level or higher to a remote computer. Each log message is assigned a severity level, which indicates how seriously the triggering event affects voice gateway functions.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License User Management Use this window to change the password for the User Name router.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Ping Test Use this page to determine whether you can access an IP address from your computer. Ping Test fields and buttons Field or Button Description Enter IP Address to ping Sets the IP address to ping; the default is the VT2142 default IP address 192.168.15.1. Packet size Sets the packet size of the ping test. The default is 64 bytes.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Restart Restart fields Field Description Restart Restarts the voice gateway. Be sure to save the configuration before you restart. If you restart the voice gateway without saving your changes, it reverts to the previously saved configuration. Your changes are lost. After you restart the voice gateway, you must log in again.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License STATUS The STATUS menu provides links to view the Network Statistics, Connection Status, DDNS Update Status, DHCP Clients, Product Information, and System Log – Router. The Refresh button on every STATUS page, except for Product Information, refreshes the information so it is up to date.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Connection Status Use this page to view the WAN connection status.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License DDNS Update Status The voice gateway DDNS client is disabled by default. When the DDNS client is enabled, it updates every time the voice gateway gets a new IP address.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License DHCP Clients Use this page to view the list of LAN DHCP client devices. Product Information Use this page to view product hardware and software information, such as model number, hardware revision, and the software and boot loader versions. The information in the image is an example. Your Model Number and other information may be different.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License System Log – Router The system log displays router-related events. Depending on the severity, the event is sent to a remote host if remote logging is enabled on the Remote Log – Router page.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Configuring TCP/IP All client computers on your network must be configured for TCP/IP (the protocol that controls communication among computers).
Overview 3 Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Double-click the Network and Dial-Up Connections icon to display the Network window: Although your VT model number may be different than in the images in this guide, the procedure is the same. 4 Verify that TCP/IP is installed for the adapter used to connect to the VT2142. If TCP/IP is installed, skip to step 9. If TCP/IP is not installed for the adapter, continue with step 5.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License 6 Click Protocol and click Add. The Select Network Protocol window is displayed: 7 Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocols section. 8 Click OK. 9 Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card connected to the VT2142. 10 Click Properties.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Configuring TCP/IP in Windows 2000 1 On the Windows Desktop, click Start. 2 Select Settings and then Control Panel from the pop-up menus to display the Control Panel window: 3 Double-click the Network and Dial-up Connections icon to display the Network and Dial-up Connections window: In the steps that follow, a connection number like 1, 2, 3, etc.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License 4 Click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed: 5 Click Properties. Information similar to the following window is displayed: 6 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License 7 Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed: 8 Click Internet Protocol (TCP/IP). 9 Click OK. The Local Area Connection number Properties window is re-displayed. 10 Be sure the box next to Internet Protocol (TCP/IP) is checked. 11 Click Properties.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Configuring TCP/IP in Windows XP 1 On the Windows desktop, click Start to display the Start window: 2 Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License 3 Click Network and Internet Connections to display the Network and Internet Connections window: 4 Click Network Connections. Skip to step 6. 5 If a classic view similar to below is displayed, double-click Network Connections to display the LAN or High-speed Internet connections.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License 6 Right-click the Local Area Connection. If more than one connection is displayed, be sure to select the one for your network interface. 7 Select Properties from the pop-up menu to display the Local Area Connection Properties window: 8 On the Local Area Connection Properties window, select Internet Protocol (TCP/IP) if it is not selected.
Overview 9 Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Click Properties to display the Internet Protocol (TCP/IP) Properties window: 10 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected. 11 Click OK to close the TCP/IP Properties window. 12 Click OK to close the Local Area Connection Properties window.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Verifying the IP Address in Windows 98 or Windows Me To check the IP address: 1 On the Windows Desktop, click Start. 2 Select Run. The Run window is displayed. 3 Type winipcfg.exe and click OK. The IP Configuration window is displayed.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Verifying the IP Address in Windows 2000 or Windows XP To check the IP address: 1 On the Windows Desktop, click Start. 2 Select Run. The Run window is displayed. 3 Type cmd and click OK to display a command prompt window. 4 Type ipconfig and press ENTER to display the IP configuration.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Troubleshooting If the solutions listed here do not solve your problem, for more troubleshooting help contact Vonage as described in “Contact Us” on page 66. Problem Possible Solutions Power light is off Check that the AC power adapter is properly plugged into the electrical outlet and the VT2142. Check that the electrical outlet is working.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Resetting All of Your Equipment You can resolve many installation issues by resetting all of your equipment. To reset all of your equipment: 1 Turn off your computer, VT2142 voice gateway, router (if you have one), and DSL or cable modem.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Contact Us If you have questions about your Vonage Internet phone service: • In Canada, visit http://www.vonage.ca/help • In the United States, visit www.vonage.com/help • In the United Kingdom, visit www.vonage.co.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Frequently Asked Questions If you do not understand a term or abbreviation, check the Glossary.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Glossary This glossary defines terms and abbreviations used in this manual. To return to your previous page, click the Adobe® Reader® Go to Previous View button. 10/100Base-T See Ethernet. adapter broadband A device or card that connects a computer, printer, or other peripheral device to the network or to some other device. An Ethernet adapter connects a computer to the LAN.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License download To copy a file from one computer or other network device to another. You can use the Internet to download files from a server to your home computer. Your voice gateway downloads its configuration file and firmware from Vonage. downstream In a cable data or DSL network, the direction of data received by your computer from the Internet.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License NAPT Network Address Port Translation is the most common form of translation between public and private IP addresses. network Two or more computers connected to communicate with each other. Networks have traditionally been connected using some kind of wiring. NIC Network interface card is another name for network adapter. A NIC is installed in an expansion slot or can be built-in.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License stateful inspection A type of firewall that tracks each connection traversing all firewall interfaces to ensure validity.
Overview Installation Troubleshooting Configuration: Basic Contact Advanced FAQ TCP/IP Glossary License Software License Motorola, Inc., Connected Home Solutions (“Motorola”) 101 Tournament Drive, Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S VOICE GATEWAY PRODUCT (THE “VOICE GATEWAY PRODUCT”).
Visit our website at: www.motorola.
