Quick Start Guide Vonage® Device Motorola VT2142
Before you begin 1. If you purchased your Vonage® Device from a retail store, you must first activate your Vonage phone service. (You will need to provide the MAC ID on the bottom of the Vonage Device.) In the U.S., visit www.vonage.com/activate. In Canada, visit www.vonage.ca/activate. 2. If you received your Vonage Device in the mail from Vonage, your Vonage phone service has already been activated. 3. You also need a high-speed Internet connection, such as DSL or cable, to use Vonage.
Welcome to the Quick Start Guide for Vonage®. Get ready to start saving money on your phone bill with Vonage – just follow these easy step-by-step instructions to set up your new Vonage device. Within minutes, you’ll be making phone calls with high-quality, low-cost Vonage phone service! If you have questions along the way, please go to the Troubleshooting Tips on page 8 or visit: www.vonage.com/help (U.S.) www.vonage.
Step 1: Identify the items you’ll need from your Vonage® Startup Kit. Locate your: • High-speed/broadband modem • Telephone • Ethernet cable that goes from your modem to your computer or router Phone Vonage Device Black Power Cord Internet r Ethernet Powe Base Support* Blue Cable Yellow Cable NOTE: Ensure you are using the power supply provided with the Vonage Device. Using the wrong power supply could result in damage to your equipment. 2 *Not required for installation.
Step 2: Set up your Vonage® Device 1. Unplug your existing modem’s power cord. Leave your modem connected to your cable or DSL phone line that supplies your Internet connection. 2. Unplug the Ethernet cable that connects your modem to your computer or router. Unplug the cable from both your modem and your computer (or router). Note: In some instances the modem may be connected to the computer via a USB cord and USB ports. If so, disconnect the cord at both ends (modem and computer).
4. Connect one end of the blue cable to the Ethernet port on your modem. Connect the other end to the blue port labeled “Internet” on the back of the Vonage Device. Vonage Device 5. Connect one end of the yellow cable to the yellow port labeled “Ethernet” on the back of the Vonage Device. Connect the other end to the Ethernet port on your computer or router. Vonage Device 4 NOTE: If you unplugged a USB cord, do not attempt to plug the Ethernet cord into the USB port.
6. Now plug your modem’s power cord back into an electrical power outlet. NOTE: You should allow enough time for your modem to complete its start-up process. If you’re unsure about how long this takes, consult the manual that came with your modem. Typical modem start-up takes 60 seconds. 7. Next, using the power cord that came with your Vonage kit, plug the smaller end of the power cord into the circular power port on the back of the Vonage Device.
If your Internet connection doesn’t work and you have a cable modem: 1. Unplug the modem for at least 60 seconds. If left off for less than 60 seconds, it might still “remember” old information that could prevent it from working properly. 2. If your Internet connection still does not work, you may need to register your Vonage Device with your cable provider. You will need the MAC ID on the bottom of the Vonage Device. If your Internet connection doesn't work and you have a DSL modem: 1.
Step 3: Connecting your phone 1. Plug a standard telephone cord into your phone. NOTE: If not done so already, disconnect phone card from wall. 2. Plug the other end into the Green Phone 1 Port on the back of the Vonage Device. NOTE: Make sure the phone light is solid. Vonage Device This is what your setup should look like: Existing Modem Computer or Router Phone Vonage Device 3. Pick up your handset.
Troubleshooting Tips If your Internet connection doesn’t work: You can solve many installation issues by resetting all of your equipment: 1. First, power down in this order: a. Computer, b. Router, if you have one, c. Vonage Device, and then d. Modem NOTE: Leave the modem unplugged for at least 10 minutes. (The 10 minutes is to ensure the modem doesn’t “remember” old information). Confirm that all cables are snapped firmly into place. 2. Turn the devices on one at a time in this order: a.
If your Internet connection works, but you don't hear a dial tone or a voice recording: 1. Be sure your phone is plugged in to the Green Phone Port 1 on the rear panel of the Vonage Device, and that it is disconnected from the wall jack that a traditional phone uses. 2. Reset all of your equipment as described on page 8. After you reset all your equipment, pick up your telephone handset to listen again for a dial tone.
E nj oy! Enjoy your Vonage Digital Phone Service! If you have any questions please visit www.vonage.com/help (U.S.) or www.vonage.ca/help (Canada) If you’re still having trouble, please call 1-Vonage Help (866-243-4357) U.S. or 1-877-272-0528 Canada. SYSTEM REQUIREMENTS • High-speed broadband Internet connection, such as Cable or DSL • A valid Vonage account P/N 535466-001 • If you purchased your Vonage Device at a retail location, make sure to first activate your device at www.vonage.com/activate.
