Installation guide

VOICENT COMMUNICATIONS INC

- 3 -

INSTALLATION

This section covers installation instructions for Voicent software and

hardware. The required hardware is a standard voice modem that can be

obtained from Voicent or your local computer retailers. Your computer might

have a voice modem installed already. So in that case, you only need to

install the software programs – usually takes less than five minutes.

The installation steps are summarized here and illustrated by the following

flow diagram.

1. Install Voicent software

2. Voicent program informs you whether you have a voice modem or not.

If not, go to step 4, otherwise continue with step 3.

3. Test your modem quality. If you experience poor voice quality, long

delay at the beginning of the call, too early to play the message, or

even system crash, please get a supported voice modem. Go to step 4

4. Purchase a supported voice modem and follow the modem installation

instructions to install the modem driver and hardware.

5. Done

Install Software Programs

Have Voice modem?

Test modem quality

Yes

Install a supported

voice mode

Done

Poor quality

Good quality