Installation guide

VOICENT COMMUNICATIONS INC
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The best way to find out is to install the Voicent software and run the
program. If you have installed Voicent software and see an error
message Voicent Gateway cannot find a voice capable modem,
then your system does not have a voice modem. Without a voice
modem, no phone call can be made. To see what modem is installed
on your system, please refer to the Installation session of this guide.
G6. I have purchased a Voicent 3025/Zoom 3025/Zoom
2985/Zoom 3049 voice modem and the system still cannot
detect a voice capable modem?
Please check your modem driver settings. The detailed instruction is
listed in section title “Install modem and connect it to a phone line”
under INSTALLATION.
G7. Do I must use a Voicent 3025 voice modem?
Not necessarily. We officially support Voicent modem and Zoom 3025
internal PCI modem. There are many other voice modems that will
work with the software. But if you use other modem brand, we cannot
guarantee the performance and reliability.
G8. Can I setup multiple modems on multiple lines for one
computer?
Not at this time. We support one computer with one voice modem,
which allows only one phone line. If you need to have multiple lines,
you can use multiple computers.
G9. The software works. But when it dials out, there is a real
long delay before the message plays. It’s about 10 seconds. It
will cause people to hang up. How can I fix this problem?
Voicent software has about 2-3 second delay when a call is answered.
If the delay is longer than 3 seconds, please check the following:
1. Your modem. If you don’t have a voice modem that is
recommended by Voicent, please get a recommended modem
from Voicent. Some voice modems don’t have the right TAPI
implementation and it won’t recognize the voice over telephone.
2. Your modem driver. Even if you have the right modem, the
modem driver (the software that runs the modem) may not be
compatible. You need to install a driver that is the latest. The
driver software can usually be downloaded from modem
vendor’s website at no cost.
3. You computer is too old or has too little memory.