Installation guide

VOICENT COMMUNICATIONS INC
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The Standard version of Voicent AutoReminder uses a fixed reminder
message and thus is only suitable for appointment reminder calls. For
doctor offices, we recommend the Professional version so patients can
confirm their appointments.
G4. I’ve installed Voicent software. I hear the modem
dialing, but the phone number it just dialed doesn’t ring.
What’s wrong?
1). First Check you phone line.
If you use a regular phone line, please check your phone line
connection. Make sure it has dial tone. When you use a regular phone
line for the software, please make sure to plug one end of the phone
cord into the modem jack marked LINE. Plug the other end into a
phone jack (the wall jack where you normally connect a phone). If you
have a spare phone available, plug your phone into the modem
PHONE jack if you want to use a phone on the same line with the
modem. Your phone will work normally even if the computer is turned
off. You can use the phone to test the phone line to see if it works or
not.
If you use a phone line that also has broadband connection like DSL,
please make sure you don’t connect your modem to the wrong jack
that belongs to DSL line.
If you are using VoIP connection, you need to connect the voice
modem LINE jack to a Voicent Terminal such as Motorola VT1005. It
converts the digital line to analog line.
2). Check whether you are using Voicent 3025c data/fax/voice
modem.
You are most likely to experience the problem if you are not using the
supported voice modem. Especially with soft modems, the call quality
and reliability will be poor. Please refer to the Installation section of
this guide for more details. You can order one from our website at
http://www.voicent.com/store
3). Check whether your modem driver is installed correctly
Please refer to the Installation section of this guide for more details.
G5. Do I have a voice modem?