Specifications

Configuring Resource Pool Management
RPM Overview
DC-703
Cisco IOS Dial Technologies Configuration Guide
Customer Profile Types
There are three types of customer profiles in Cisco RPM, which are described in the following sections:
• Customer Profiles
• Default Customer Profiles
• Backup Customer Profiles
Additionally, you can create a customer profile template and associate it with a customer profile; it is
then integrated into the customer profile.
Customer Profiles
A customer profile defines how and when to answer a call. Customer profiles include the following
components (see Figure 99):
• Customer profile name and description—Name and description of the customer.
• Session limits—Maximum number of standard sessions.
• Overflow limits—Maximum number of overflow sessions.
• DNIS groups.
• CLID.
• Resource groups.
• Resource services.
• VPDN groups and VPDN profiles.
• Call treatment—Determines how calls that exceed the session and overflow limits are treated.
Figure 99 Components of a Customer Profile
The incoming side of the customer profile determines if the call will be answered using parameters such
as DNIS and call type from the assigned DNIS group and session limits. The call is then assigned the
appropriate resource within the resource group defined in the customer profile. Each configured
customer profile includes a maximum allowed session value and an overflow value. As sessions are
started and ended, session counters are incremented and decremented so customer status is kept current.
This information is used to monitor the customer resource limit and determine the appropriate call
treatment based on the configured session limits.
28523
Incoming
call management
Accept call
Outgoing
session management
• Customer profile
name
• If no matches occur,
session is sent to local
authentication
• Session limits
• Overflow limits
• DNIS groups
• Resource groups
• Resource services
• VPDN profile or group
• Direct remote services
or
or