Personal Communicator User's Guide

Troubleshooting
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73
Troubleshooting
What to do if...
Personal
Communicator
does not turn on
• Check the battery. Is it charged, properly fitted and are the contacts clean
and dry?
You can’t make
calls
•
Check the signal strength meter. If the signal is weak, move to an open
space or, if in a building, move close to a window.
•
Check your network settings. Try to select another network.
•
Check your coverage map . Are restrictions set?
• Check your Call Barring and Fixed Dialing settings .
•
Have you reached your call charge limit? Reset your limit or contact your
service provider.
•
Have you inserted a new SIM card? Make sure no new restrictions have
been imposed.
You can’t
receive calls
• Check the signal strength meter. If the signal is weak, move to an open
space or, if in a building, move closer to a window.
•
Check Call Diversion and Call Barring settings. Check Ringer and
VibraCall™ settings. If both are off, there is no audible alert.
Personal
Communicator
won’t unlock
• Have you inserted a new SIM card? Enter the new PIN code.
•
Do you have a replacement communicator? Enter the default unlock code
of 1234.
•
Did you forget your unlock code? Press % to change it (you will need
your security code).
Your PIN is
blocked
• Enter the PIN unblocking code supplied with your SIM card.
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