Specifications

6 - 2 Symbol DS9808-R Product Reference Guide Supplement
Troubleshooting
Table 6-1 Troubleshooting
Problem Possible Causes Possible Solutions
Digital scanner emits 4 short
high beeps during read attempt.
Digital scanner has not completed
USB initialization.
Wait several seconds and read again.
Digital scanner reads the tag,
but does not transmit the data to
the host.
Digital scanner is not programmed for
the correct host type.
Scan the appropriate host type
programming bar code. See the
Symbol DS9808 Product Reference
Guide.
Interface cable is loose. Re-connect the cable.
If the digital scanner emits 4 long low
beeps, a transmission error occurred.
Set the digital scanner's
communication parameters to match
the host's setting.
Host displays tag data
incorrectly.
Digital scanner is not programmed to
work with the host.
Scan the appropriate host type
programming bar code.
For RS-232, set the digital scanner's
communication parameters to match
the host's settings.
For a keyboard wedge configuration,
program the system for the correct
keyboard type, and turn off the CAPS
LOCK key.
NOTE If after performing these checks the digital scanner still experiences problems, contact the distributor or
call Motorola Enterprise Mobility Support. See page xi for the telephone numbers.