Level 1 & 2 Service Manual 6809511A67-O Q GSM Digital Wireless Telephone Q GSM 850/900/1800/1900 GPRS/EDGE
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2007. All rights reserved.
Level Service Manual Contents Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents ii March 28, 2007
Level 1 and 2 Service Manual Q GSM 6809511A67-O 1 and 2 Introduction Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive, fullservice customer support. Motorola products are serviced by an international network of company-operated product care centers as well as authorized independent service firms. Available on a contract basis, Motorola Inc.
Q GSM Inc. certain exclusive rights to the copyrighted computer programs, including the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer programs in any manner or form without Motorola's prior written consent.
Level 1 and 2 Service Manual Conventions Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information. ➧ G E M Note: Emphasizes additional information pertinent to the subject matter. Caution: Emphasizes information about actions which may result in equipment damage. Warning: Emphasizes information about actions which may result in personal injury. Keys to be pressed are represented graphically.
Q GSM Parts Replacement When ordering replacement parts or equipment, include the Motorola part number and description used in this service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question. In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834.
Level 1 and 2 Service Manual Specifications General Function Frequency Range GSM 850 Frequency Range GSM 900 Frequency Range DCS 1800 Frequency Range PCS 1900 Channel Spacing Channels Modulation Transmitter Phase Accuracy Duplex Spacing Frequency Stability Operating Voltage Transmit Current Drain Stand-by Current drain Temperature Range Dimensions, with 1170 mAh Li Ion battery Size (Volume) Weight Battery Life, with standard 1170 mAh Ion Battery Battery Charge Time Alert volume Transmitter Functions RF Po
Q GSM Speech Coding Functions Speech Coding Type Bit Rate Frame Duration Block Length Classes Bit Rate with FEC Encoding 6 Specification Regular pulse excitation/linear predictive coding with long term prediction (RPE LPC with LTP) 13.0 kbps 20 ms 260 bits Class 1 bits = 182 bits; Class 2 bits = 78 bits 22.
Level 1 and 2 Service Manual Product Overview Motorola Q telephones deliver GSM features in a small and lightweight package.
Q GSM Video • MPEG4 Video clip playback • H.263 • WMV Display • 2.4“ 240 x 320 TFT, 64k colors Memory • 64 MB internal memory • Accepts removable microSD memory up to 2GB modules Imaging • Primary camera resolution 1.3 MP Wireless Access Protocol (WAP) 2.0 Compliancy In the WAP environment, access to the Internet is initiated in wireless markup language (WML), which is derived from hypertext markup language (HTML).
Level 1 and 2 Service Manual entry, the incoming phone number will be displayed. In the event that no caller identification information is available, an incoming call message is displayed. ➧ User must subscribe to a caller line identification service through their service provider. Personal Information Management The Q telephone contains a built in calendar with date book reminders and phonebook that can be synchronized easily to a computer.
Q GSM General Operation Controls, Indicators, and Input/Output (I/O) Connectors The Q controls are located on the front and sides of the device, and on the keyboard, as shown in Figures 1 and 2. Internal Earpiece Main Display Volume / Scroll Wheel Back Key SD card slot Left Soft Key Make & answer calls. Right Soft Key Turn on & off, hang up, exit menus. Back Key Scroll up, down, left, or right. Press in to select. Mic Charge up or connect. 061418o Figure 1.
Level 1 and 2 Service Manual Volume / Scroll Wheel SD Card slot Back Key EMU Connector 061419o Figure 2. Telephone Controls and Indicators Locations (Sides) Indicators, in the form of icons, are displayed on the LCD (see Figure 3). 2. GPRS 3. Bluetooth 4. Messaging Presence 5. IM 1. Signal Strength/ Airplane Mode 10. Battery Level 9. Active Line 6. Message 7. Location 8. Profile 061420o Figure 3. Main Screen Icon Display 1. 2.
Q GSM > = GPRS connection < = GPRS data transfer 3. 4. 8 = GPRS secure data transfer 9 = GPRS unsecure data transfer Bluetooth Indicator – Shows when your phone is connected to another device in a Bluetooth connection. Messaging Presence Indicator – Shows your instant messaging (IM) status. Indicators can include: B = online E = offline C = busy F = discrete D = invisible to IM 5. IM Indicator – Shows when you receive a new IM message. 6. 7.
Level 1 and 2 Service Manual Figures 4 shows the Idle Screen display. Recent Calls Calendar Messages Left Soft Key Label Messages Date Right Soft Key Label 061421o Figure 4. Main Screen Display Battery Information Battery Charge Indicator The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 100%, 50%, 30%, 15% and Low Battery.
Q GSM 6809511A67-O 1 and 2 Tools and Test Equipment Q GSM Tools and Test Equipment The following table lists tools and test equipment recommended for disassembly and reassembly of Q telephones. Use either the listed items or equivalents. Table 1. General Test Equipment and Tools Motorola Part Number1 0-00-00-40810 Description Application (U)SIM test card Used to enable manual test procedures.
Level 1 and 2 Service Manual Disassembly Disassembly The procedures in this section provide instructions for the disassembly of a Q telephone. Tools and equipment used for the phone are listed in Table 1, preceding. G G Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD). Ensure adequate static protection is in place when handling, shipping, and servicing the internal components of this equipment.
Disassembly 4. Lift the end of the battery and remove it completely. See Figure 2. Batte ry 061423o Figure 2. Removing the Battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer. Dispose of used batteries according to the manufacturer’s instructions. 5. 6. 7.
Level 1 and 2 Service Manual Disassembly Removing and Replacing the Subscriber Identity Module (SIM) and Memory Card 1. Remove the battery door and battery as described in the procedures. SIM 061424o Figure 3. Removing the SIM 2. 3. 4. 5. 6. Slide the SIM away from the SIM holder, as shown in Figure 3. Carefully lift the SIM from the phone. To replace, insert the SIM into the holder, ensuring the keyed corner of the SIM card should align with alignment groove.
Disassembly Removing and Replacing the Rear Housing G This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. 1. 2. G Remove the battery cover, battery, SIM and memory card as described in the procedures. Remove and save the 3 screw grommets covering the housing screws. In addition to 4 screws, the rear housing assembly is fastened with plastic latches. These are fragile and should be released with care. 3.
Level 1 and 2 Service Manual Disassembly 4. Open the top snap by seperating the front housing from the back housing. 061425o Figure 6. Seperating the Front Housing from the Back H ousing 5. Un-snap the side snap by the scroll wheel by pressing on the front housing. 061425o Figure 7. Removing the Scroll Wheel 6. Apply side force on the rear housing to disengage the lower right snap. 061425o Figure 8.
Disassembly 7. Finish separating the housing as shown below. 061425o Figure 9. Separating the Housing 8. Carefully rotate the rear housing away from the front housing assembly. 9. Lift the rear housing assembly away from the phone. 10. To replace the housing assembly take notice that he lower right screw does not fasten to a screw insert, but rather a locking bracket, a small "L" shaped stamped metal part. This will come loose once the screw is loosened. Postion the bracket before replacing the housing.
Level 1 and 2 Service Manual Disassembly Removing and Replacing the Camera Assembly 1. G Remove the battery cover, battery, SIM, and rear housing as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. 2. 3. Use the disassembly tool to unlock the camera flex connector from the daughter board. Use the disassembly tool to remove the daughter board. Flex Connector Camera Flex 061469o Figure 11.
Disassembly 4. 5. Remove conductive gasket then unlock the flex connector. Using the disassembly tool and the plastic tweezers, remove the camera assembly. Figure 12. Camera Assembly Removal 6. 7. To replace, carefully insert the camera assembly into its slot in the front housing assembly, making sure the camera grommet is placed onto the plastic guide pin. Apply adhesive to daughter board. Figure 13.
Level 1 and 2 Service Manual Disassembly 8. Place the daughter board onto the main board. Figure 14. Camera Assembly Removal 9. Attach the camera flex by seating the flex cable, then press firmly until it snaps into place. Figure 15.
Disassembly 10. Place the camera assembly back into the front housing. Connect the camera flex cable to the daughter board. After connecting the camera flex, apply the conductive gasket as shown below. Apply conductive gasket as shown. Align gasket to edges of connector. Place the tape over the label on the camera connector. This section is placed on camera connector. Figure 16. Camera Assembly Placement 11. Place water detect label in location shown. Figure 17. Camera Assembly Removal 12.
Level 1 and 2 Service Manual Disassembly Removing and Replacing the Transceiver Board Assembly G This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. 1. 2. Remove the battery cover, battery, SIM, and rear housing as described in the procedures. Use the disassembly tool to pry loose the display flex connector from the main board. 061469o Figure 18. Disconnecting the Flex from the Display Module 3.
Disassembly 4. Remove the main board and disconnect ear speaker. 061469o Figure 20. Removing the Main board and Disconnecting the Ear Speaker. 5. To replace, place keyboard on fixture # 2341A as shown. 061469o Figure 21.
Level 1 and 2 Service Manual Disassembly 6. Remove Liner from doubled sided adhesive on keyboard. Attach keyboard to main board as shown. Insure that the board to board connector is fully engaged. Remove Tape from Connector. 061469o Figure 22. Removing the Display Connector Pad 7. Activate double side adhesive using Fixture# 2454 and air press set 6 psi and cycle time to achieve 5 sec dwell of full contact. 061469o Figure 23. Removing the Display Connector Pad 8.
Disassembly Removing and Replacing the Antenna 1. 2. Remove the battery cover, battery, SIM, memory card, rear housing and transceiver board assembly as described in the procedures. Use the plastic tweezers to grasp the plastic antenna and carefully release the bottom latches, See Figure 24. Disassembly tool 061467o Figure 24. Removing the Antenna 3. Use the disassembly tool to separate the antenna assembly, See Figure 25. Antenna Antenna holder assembly 061428o Figure 25.
Level 1 and 2 Service Manual Disassembly Removing and Replacing the Display Module Assembly 1. G Remove the battery cover, battery, SIM, rear housing, transceiver board assembly, and camera assembly as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. 2. 3. Using the disassembly tool, carefully disengage the side hooks of the display bracket. Lift the display from the bracket. Disassembly tool Figure 26.
Disassembly 7. Remove protective liners as shown. Remove FM from display and housing using de-ionized air. Figure 28. Removing the Protective Liners 8. Gently fold flex upward and place display in place as shown. To prevent display cracking, engage snaps in order shown below. Only press on edges of display. These tabs must remain in this position. Be careful not to trap tabs under the LCD display Close up of tab Figure 29.
Level 1 and 2 Service Manual Disassembly 9. Only fold the display flex in the direction shown. Never bend the flex in the opposite direction. Bending in the opposite direction will damage the display. 2 1 4 3 Figure 30. Inserting the Display Module 10. Remove protective liner as shown. Figure 31.
Subscriber Identity Module (SIM) and Identification Subscriber Identity Module (SIM) and Identification SIM A SIM is required to access the existing local GSM network, or remote networks when traveling (if a roaming agreement has been made with the provider). The SIM contains: • All the data necessary to access GSM services. • The ability to store user information such as phone numbers. • All information required by the network provider to provide access to the network.
Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification International Mobile Station Equipment Identity (IMEI) The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units. The full IMEI structure is listed in Table 2.
Troubleshooting Troubleshooting Troubleshooting Chart Table 3. : Level 1 and 2 Troubleshooting Chart SYMPTOM 1. Telephone will not turn on or stay on. PROBABLE CAUSE VERIFICATION AND REMEDY a) Battery either discharged or defective. Measure battery voltage across a 50 ohm (>1 Watt) load. If the battery voltage is <3.4 Vdc, recharge the battery using the appropriate battery charger. If the battery will not recharge, replace the battery. If battery is not at fault, proceed to b.
Level 1 and 2 Service Manual Troubleshooting Table 3. : Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE 7. Telephone will not recognize or accept SIM. VERIFICATION AND REMEDY b) Antenna assembly defective. Check to make sure the antenna is installed correctly. If the antenna is installed correctly, substitute a known good antenna assembly. If this does not clear the fault, reinstall the original antenna assembly and proceed to d. c) Transceiver board assembly defective.
Troubleshooting Exploded View Diagram (Main assembly) 17 20 30 41 28a 40 16 28b 3 15 33 10 4 8 6 47 45 29 14 27 39 36 2 12 5 34 48 26 13 44 7 46 18 43 42 25 39 21 11 23 32 35 31 19 9 49 1 22 38 24 031826o Figure 33.
Level 1 and 2 Service Manual Troubleshooting Exploded View Parts List (Main assembly) The following part number table is provided only for reference. Please contact your local Motorola parts organization for current part number information. Table 4.
Troubleshooting Accessories (Optional) Table 5.
Level 1 and 2 Service Manual Troubleshooting Table 5.
Troubleshooting Table 5. Accessories(Continued) Part Description Part Number HT820 BT Stereo Headphones Black (soft-touch black) SYN1967 D&G Stereo Headset SYN1744 EMU STEREO HEADSET FIRE RED SYN1632 JBL Black On Tour Portable Speaker SYN1451 Motorola Bluetooth Active Headphones S9 SYN1902 S200 EMU Stereo HS - Cherry Red SYN1709 S200 EMU Stereo HS - Cingular SYN1562 S255 EMU Mono HS SYN1471 S262 EMU Stereo HS SYN1457 Stereo Headset - EMU SYN1301 Adapter EMU to 2.
Level 1 and 2 Service Manual Troubleshooting Table 5.
Level 1 and 2 Service Manual 1 and 2 6809511A67-O Q GSM Index Index I identification 32 international mobile station equipment identity 33 mechanical serial number 32 product 1 IM indicators 12 IMEI 33 in-call indicator 12 A active line indicator 12 airplane mode indicator 11 antenna, removing and replacing 28 B L battery charge indicator 13 function 13 removing 15 battery housing removing 15 battery indicator 12 Bluetooth indicator 12 LCD 12 liquid crystal display (LCD) 12 Low Battery message 12 M
Level 1 and 2 Service Manual Index troubleshooting 34 removing antenna 28 battery 13, 15 battery housing 15 camera assembly 21 display module assembly cover 29 rear housing 18 SIM 17 transceiver board assembly 25 replacement parts contact information 4 replacing antenna 28 battery 15 camera assembly 21 display module assembly 29 rear housing 18 SIM 17 transceiver board assembly 25 W WAP (Wireless Access Protocol) 8 warranty service 3 S serial number mechanical 32 service manual about 2 revisions 3 scop
