User Guide SURFboard Cable Modem

56
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Glossary License
56 SURFboard Cable Modem User Guide
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Home Print Exit
Q If I have a cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem?
A Yes! Although once you’ve experienced the speed of cable Internet access, you’ll never again want to wait for traditional dial-up services.
Q I have more than one computer. Do I need more than one SURFboard cable modem?
A No, not if your computers are connected on a network. The SURFboard cable modem supports current Internet connection sharing
technologies to enable you to connect up to 32 PCs to the Internet using a single cable modem.
Q Do I need to change my Internet service provider (ISP)?
A Currently, most Internet service providers do not provide cable Internet access. Contact your cable company for your specific information.
Q Do I need to subscribe to cable TV to get cable Internet access?
A No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get
Internet access and/or offer a discount when you use your own cable modem. Check with your local cable company for specific information.
Q What type of technical support is available?
A For questions about your Internet service, connection, or cable modem, call your cable service provider.
Q What do I do if my SURFboard cable modem stops working?
A “Troubleshooting” on page 35 provides tips to diagnose problems and simple solutions. If you continue to have problems, call your cable
service provider.