Specifications

105
Reference
104
Q. I tried to read my Voice Mail (or use a paging service, a calling card, etc.)
but nothing happened.
A. You have probably turned OFF the Scratchpad tones. Place your call, enter the
access numbers when prompted by the recording, then press ,
To avoid this problem in the future, follow the directions on page 67 to turn
the Scratchpad tones ON.
Q. I tried to place a calling card call using the internal Phone Book, but it
didn’t work.
A. You may have turned OFF your Scratchpad tones. Follow the directions on
page 67 to turn the Scratchpad tones ON.
Check that you stored your calling card information in the correct order, and
make sure the groups of numbers are separated by pauses. The easiest way to
correct the sequence may be to start from scratch. Follow the instructions on
page 48, enter your calling card information again and store it in the same
memory location as your previous attempt.
Also keep in mind that when using your calling card, you must enter the
number you are calling with the area code, but without the initial “1.” Check
with your long distance carrier for details on using your calling card.
Q. My phone was stolen. What should I report and to whom?
A. Report a stolen phone to the police and to your cellular service provider
(the company that sends you your monthly cellular service bills).
Troubleshooting
Q. I tried to place a call and received a fast busy signal.
A. This sound means that the cellular system did not process your call. For example,
the cellular system may be overloaded with call attempts. To redial the number,
press before ending your call attempt, or press and try the call
again later. (See page 36 for more information on redialing.)
Q. I tried to place a call and received an alternating high/low tone.
A. This sound means your call did not reach the cellular system. Most likely, you
dialed the number too soon after turning the phone ON. Wait until the red NS
light stops blinking before placing a call.
An alternating tone may also indicate that your phone’s signal is blocked. Make
sure the antenna is fully extended and move clear of any obstructions, like
bridges, parking garages, tall buildings, etc.
Q. My phone started beeping and the display says: “
Call 01.” What happened?
A. This sound means that someone tried to call you while you were in an area where
the cellular signal was weak. Press to clear your display, extend your
phone’s antenna and avoid obstructions like tunnels, parking garages and tall
buildings whenever possible.
Q. I am in my home service area but the Roam indicator is flashing.
A. If your phone is programmed with more than one telephone number, you might
not have switched to the number appropriate for your current location. Press
, , to switch to your other number.
(See page 78 for more information on multiple phone numbers.)
Troubleshooting
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