Motorola StarMax Desktop System and Motorola StarMax Minitower System User’s Guide
Notice While reasonable efforts have been made to assure the accuracy of this document, Motorola, Inc. assumes no liability resulting from any omissions in this document, or from the use of the information obtained therein. Motorola reserves the right to revise this document and to make changes from time to time in the content hereof without obligation of Motorola to notify any person of such revision or changes.
Preface The Motorola StarMax Desktop System and Motorola StarMax Minitower System User’s Guide describes how to install, upgrade, and use these computer systems. StarMax is a trademark of Motorola, Inc. Motorola® and the Motorola symbol are registered trademarks of Motorola, Inc. Apple, the Apple logo, AppleLink, AppleScript, At Ease, Foreign File Access, GeoPort, LocalTalk, Macintosh, Mac OS, the Mac OS logo, PlainTalk, Power Macintosh, PowerTalk, and QuickTake are trademarks of Apple Computer, Inc.
CE Notice (European Community) Marking a system with the “ ” symbol indicates compliance of that Motorola system to the EMC and Low Voltage directives of the European Community. A system with the CE marking meets or exceeds the following technical standards: EN 55022 “Limits and methods of measurement of radio interference characteristics of information technology equipment. Equipment Class B”.
! WARNING Regulatory Notices Changes or modifications not expressly approved by Motorola Computer Group could void the user’s authority to operate the equipment. Use only shielded cables when connecting peripherals to assure that appropriate radio frequency emissions compliance is maintained. FCC Class B NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
If a 10BASE-T Ethernet connector is used, the system complies only with the FCC PART 15 Class A limits and the CISPR 22 Class A limits and may not be used in a residential area. FCC Class A NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
CD-ROM drive ! WARNING ! WARNING Making adjustments or performing procedures other than those specified in your equipment’s manual may result in hazardous exposure. Do not attempt to disassemble the cabinet containing the laser. The laser beam used in this product is harmful to the eyes. The use of optical instruments, such as magnifying lenses, with this product increases the potential hazard to your eyes. For your safety, have this equipment serviced only by an authorized service provider.
Alkaline battery warning The computer contains an alkaline battery to power the clock and calendar circuitry. ! CAUTION ! ATTENTION Danger of explosion if battery is replaced incorrectly. Replace only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. Il y a danger d’explosion s’il y a remplacement incorrect de la batterie. Replacer uniquement avec une batterie du même type ou d’un type recommandé par le constructeur.
Declaration of Conformity Tested Equipment Name StarMax Manufacturer’s Name Motorola, Inc. - Computer Group Manufacturer’s Address 2900 S. Diablo Way Tempe, Arizona 85282 USA Manufacturer’s Phone (602) 438-3000 Type of Equipment Personal Computer Model Numbers 3000/160DT, 3000/180DT, 3000/200 DT, 4000/160 DT, 4000/200DT, 3000/160MT, 3000/180MT, 3000/200MT, 3000/240MT, 4000/160MT, 4000/200MT This device complies with Part 15 of the FCC Rules.
ADVARSEL! Lithiumbatteri - Eksplosionsfare ved fejlagtig håndertyering. Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren. ADVARSEL! Eksplosjonsfare ved fellaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner. Apparetet må kun tilkoples jordet stikkontakt. Jordet stikkontakt skal benyttes når apparatet tilkoples datanett.
Safety Summary Safety Depends On You The following general safety precautions must be observed during all phases of operation, service, and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture, and intended use of the equipment. Motorola, Inc. assumes no liability for the customer's failure to comply with these requirements.
Contents Chapter 1 Getting Started Before you begin...................................................................................................1-2 Front panel features .............................................................................................1-3 Rear panel ports....................................................................................................1-4 Assembling your StarMax system .....................................................................
Chapter 3 Getting Help Getting answers to your questions.................................................................... 3-2 Getting answers with the Topics button .................................................... 3-5 Getting answers with the Index button...................................................... 3-7 Getting answers with the Look For button................................................ 3-9 Tips for using Mac OS Guide.....................................................................
Chapter 6 Troubleshooting When you have questions...................................................................................6-1 If you run into trouble .........................................................................................6-2 Take your time................................................................................................6-3 Start over .........................................................................................................
Doing a clean installation of system software......................................... 6-54 Replacing your special software ............................................................... 6-58 Doing a custom installation ....................................................................... 6-59 Appendix A Safety and Maintenance Tips Safety instructions............................................................................................... A-1 Handling your computer equipment........................
Figures The Fully Assembled Systems ...........................................................................1-2 Desktop System Rear Panel ...............................................................................1-5 Minitower System Rear Panel ...........................................................................1-6 SCSI Cable ..........................................................................................................1-21 SCSI Peripheral Interface Cable ...........................
1Getting Started 1 Follow the instructions in this chapter to set up your computer. Congratulations on the purchase of your new Motorola StarMax computer. Your computer is designed to give you the highest performance combined with real ease of use—it is easy to set up, easy to use, and easy to expand. This book will guide you through the setup procedure, tell you how to expand your computer, and provide many tips on using your new computer.
1 Getting Started Before you begin Before you plug your computer into a wall socket, carefully read all the setup instructions in this chapter. Then, before you connect anything to your computer, follow the instructions in this section to plug it in. The plug grounds the computer and protects it from electrical damage while you are setting up. Figure 1-1.
Front panel features Front panel features Floppy disk drive Power-on light CD-ROM drive Power switch CD-ROM drive Open/Close button CD-ROM drive Floppy disk drive CD-ROM drive Open/Close button Power-on light Power switch 1-3 1
1 Getting Started Rear panel ports Printer port n Connects your computer to a printer, LocalTalk network, and the QuickTake 150 digital camera. Modem port G Connects an external modem and the QuickTake 150 digital camera to your computer. SCSI port Connects your computer to SCSI equipment, such as external hard disk drives and scanners. PCI card access cover Covers slot for optional Peripheral Component Interconnect (PCI) slot expansion card. Monitor Port Y Connects a monitor to your computer.
Rear panel ports PCI card access covers SCSI port PS/2 Mouse port PS/2 Keyboard port Apple Desktop Bus (ADB) port Printer port Modem port Sound input port Sound output port Monitor port Figure 1-2.
1 Getting Started SCSI port PS/2 Mouse port PS/2 Keyboard port Apple Desktop Bus (ADB) port Printer port Modem port Sound input port Sound output port Monitor port PCI card access covers Figure 1-3.
Assembling your StarMax system Assembling your StarMax system When you are ready to begin, follow these steps: 1. Place the computer where you want it. 2. Place the monitor where you want it. • Monitors up to 17-inches, weighing less than 40lb. (18kg) can be placed on top of the StarMax Desktop System. Monitors larger than this must be used beside the computer. • Provide space for air circulation around the computer and monitor.
1 Getting Started 3. Attach the monitor cable to the monitor port on the back panel of the computer. If you are using a SVGA monitor, the monitor connector attaches directly to the monitor port on the back panel of the computer. If you are using an Apple-compatible (DB15) monitor, the monitor connector attaches to the monitor port via an adapter. If you do not find this adapter in your accessory kit, contact your Motorolaauthorized dealer for details on obtaining this adapter.
Assembling your StarMax system 4. Plug the keyboard and mouse connectors into their respective ports on the rear of the computer. The StarMax computer is shipped with an Apple Desktop Bus (ADB) keyboard and mouse. ADB Connector and Icon b ADB keyboards and mice have the connector type shown above, they may also have ADB icons molded into the connector shells.
1 Getting Started Apple Desktop Bus Keyboard and Mouse Connection ADB devices are connected together in a string or “daisy chain.” The mouse plugs into a port on the keyboard, the keyboard then plugs into the port, on the rear of the computer. The ports are marked with the b icon. Both connectors are “keyed” to prevent incorrect orientation. Important Do not force a connector into a port. If it does not insert easily, check the connector and port orientation.
Assembling your StarMax system PS/2 Keyboard and Mouse Connection Ensure that you connect the mouse and keyboard to the correct ports. The keyboard port is marked with the K icon and the mouse port is marked with the h icon. Both of these devices have the same type of connector and it is possible to swap connectors. The mouse and keyboard connectors are “keyed” to prevent incorrect orientation. Important Do not force a connector into a port.
Getting Started 5. Make sure the voltage switch on the back of the computer is set to the correct voltage for your location. The voltage switch must be set correctly to avoid damaging your computer. If you do not know the voltage used your country, refer to Voltages for different locations on page 1-15. ! Warning If the voltage switch is set incorrectly and you plug it into an outlet, even before powering the computer on, the power supply will blow a safety capacitor.
Assembling your StarMax system 6. Plug the socket ends of two power cords into the recessed power plugs on the back of the computer and monitor. Make sure at least one end of the computer power cord is within easy reach in order to make it easy to unplug the computer. Important To protect both yourself and the computer from electrical hazards, the computer should remain powered off until you are finished connecting all equipment to the computer.
1 Getting Started 7. Plug the other ends of the power cords into three-hole grounded outlets or power strip. ! Warning This equipment is intended to be electrically grounded. Your computer is equipped with a three-wire grounding plug—a plug that has a third (grounding) pin. This plug will fit only a grounded AC outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact a licensed electrician to replace the outlet with a properly grounded outlet.
Assembling your StarMax system Voltages for different locations Country Single voltage Japan 100 S.
1 Getting Started Connecting audio equipment Your StarMax can play and record stereo sound from a variety of sources. You can listen to or reproduce stereo sound by connecting audio equipment to the sound input and output ports on the computer. You can also use your internal CD-ROM drive to play and record sound from audio compact discs (CDs).
Connecting audio equipment The computer’s sound ports accept these 3.5mm connectors: Stereo miniplug Extended miniplug The smaller connector (stereo miniplug) is found most often on stereo equipment. The slightly longer connector is found on the Apple PlainTalk Microphone and other voice quality microphones. If your equipment has a different type of connector, you can purchase an adapter at an electronics supply store.
1 Getting Started 4. Attach the cable to the audio equipment and to the appropriate sound port on the computer. To hear or record incoming sound on the computer, connect the audio equipment to the sound input port (j). To record the sound produced by the computer or play that sound through external speakers, connect the audio equipment to the sound output port (k). 5. Power on the computer and the audio equipment. You are now ready to begin listening to and working with sound.
Connecting audio equipment Connecting external stereo speakers You can take advantage of your computer’s stereo sound output by attaching externally powered (amplified) speakers. 1. Assemble the speakers and attach the cable you need. You need a cable with stereo miniplugs at each end to connect one or both speakers to the computer. Some speakers require a dualplug adapter. Others, like those shown in the next illustration, accept a single stereo miniplug and are joined by standard wires. 2.
1 Getting Started Connecting external SCSI devices Your computer has an external port for connecting devices that use the Small Computer System Interface (SCSI, pronounced “skuhzee”). SCSI devices include hard disk drives, CD-ROM drives, scanners, some printers, and tape or cartridge backup drives. The SCSI port permits high-speed communication between the computer and the device. You can connect SCSI devices to the SCSI port in a chain.
Connecting external SCSI devices Before you connect a device Before you connect a SCSI device to your computer, be sure to complete these tasks: • Make sure each SCSI device connected to your computer has its own, unique ID number from 0 to 6. See the instructions that came with each SCSI device for information on checking and setting its SCSI ID number.
1 Getting Started IMPORTANT The total length of the cables in a SCSI chain should not exceed 6 meters (20 feet). SCSI cables must have a 110-ohm impedance. • Make sure that the last (or only) device in the SCSI chain has a terminator. Make sure that no other external SCSI device has a terminator. Some external SCSI devices have built-in terminators. (Check the information that came with the device.
Connecting external SCSI devices Connecting a SCSI device Use these general instructions in conjunction with the instructions that came with your SCSI device: 1. Shut down your computer. 2. Make sure the SCSI device is switched off. ! Warning Do not connect or disconnect any device while the device or your computer is powered on. Doing so could damage the device, your computer, or both. 3.
1 Getting Started Connecting other equipment For instructions on how to connect other equipment such as a modem or a printer, refer to the manual shipped with the unit. See Rear panel ports on page 1-4 to locate the correct port on the rear of the computer.
2Turning the Computer on for the First Time 2 Follow the instructions in this chapter to power up your computer and learn the basics. To turn the computer on for the first time, follow these steps: 1. Power on your monitor. See the information that came with your monitor for the location of the power switch. The power switch is usually located on the front of the unit. 2. Power on your computer by pressing the Power Switch on the front of the computer or by pressing the Power key on your keyboard.
Turning the Computer on for the First Time The Power key on the keyboard is marked with a triangle (e). 2 The location of the Power key depends on which type of ADB keyboard you have. You hear a tone from your computer as it starts up.
3. Check to see what is on your screen. 2 You see a sequence of messages describing what is happening, followed by the Desktop screen. • If you see a blinking question mark, see Solutions to common problems on page 6-7. • If you see anything else on your screen, or if you see nothing at all, see the section Problems starting up? next in this chapter. • If you see the Mac OS desktop (shown here), your system software is working correctly.
Turning the Computer on for the First Time 2 Problems starting up? If the screen is dark, check these items to see if you can identify the problem: • Is the computer turned on? The power-on light on the front of the computer should be on. If it is not on, press the power switch.
What’s next? What’s next? 2 Continue with one of the following steps: • If you are new to the Mac OS, go to the next section, Using the mouse. When you have learned the basic Mac OS skills, see Chapter 3, Getting Help to learn about Mac OS Guide, your main source of information when working with the Mac OS. • If you want to install application software on your computer, see Chapter 4, Installing and Using Application Programs.
Turning the Computer on for the First Time 2 Using the mouse 1. Slide your mouse along your mouse pad or desk. Hold the mouse as shown, with the cable pointing away from you. Rest the heel of your palm on the desk and grasp the sides of the mouse between your thumb and fingers. Use your wrist and fingers to slide the mouse around with the index finger resting on the mouse button. Do not press the mouse button. Notice the arrow on the screen moves in the same direction you move the mouse.
Using the mouse 3. With the tip of the arrow on the question mark (T), press and hold down the mouse button. A list of choices (called a menu) appears. This is the Guide menu, which is the place to go when you have a question about how to use your computer. Note If your mouse has more than one button, only the left button functions.
Turning the Computer on for the First Time 2 Reviewing the basics Look at the following illustrations to review the elements you use on your screen to work with your computer. Icons Menu Window Menus The strip across the top of the screen is called the menu bar. The symbols and words in it represent menus of commands. To open a menu, place the pointer or arrow on the symbol or word for the menu and press the mouse button. Guide menu To find an answer to a question, look in the Guide menu.
Reviewing the basics Icons 2 Icons are small pictures that represent disks, programs, documents, and folders. You can double-click any icon to open it and see what it contains. This icon represents the internal hard disk. Icons like this one represent application programs, which you use to create documents and do other work. Icons like this one represent documents, which you can create and edit. Icons like this represent folders. A folder contains other icons.
Turning the Computer on for the First Time 2 Inserting a CD-ROM disc or other CD Your internal CD-ROM drive works with CD-ROM discs, standard audio compact discs (CDs), and single-session or multisession Photo CDs. Follow these instructions to insert a CD-ROM disc (or other CD) into your CD-ROM drive. Then follow the instructions provided with your disc, as well as the instructions in this manual. 1. Power up your computer, if it is not already on. 2.
Inserting a CD-ROM disc or other CD 4. Gently push the tray in, or press the Open/Close button, to close the tray. In a few moments, an icon for the disc appears on your screen. For instructions on ejecting a CD-ROM disc or other CD, see the “CD-ROM Discs” topic area of Mac OS Guide, available in the Guide (T) menu. For instructions on using Mac OS Guide, see Chapter 3, Getting Help.
Turning the Computer on for the First Time 2 Turning the computer off Using the Shut Down command You can power your computer off by using the Finder’s Shut Down command in the Special menu. Follow these steps: 1. Move the tip of the arrow to the word “Special” at the top center of the screen. If the word “Special” does not appear in the menu bar at the top of the screen, you are not working in the Finder. Finder is the application you need to be in when you power down your computer.
Turning the computer off 2. With the tip of the arrow on the word Special, press and hold down the mouse button. 3. While holding down the mouse button, move the arrow until the words “Shut Down” are highlighted, then release the button. Using the Shut Down desk accessory You do not need to return to the Finder to power off your computer. Most programs allow you to use the Apple (A) menu which contains an alternate shut down method. Follow these steps: 1.
Turning the Computer on for the First Time 2 Using the keyboard You may also power off your computer from the keyboard. Follow these steps: 1. Press the Power Key. The following confirmation dialog appears: 2. Move the tip of the arrow into the “Shut Down” button and click the mouse button. (Or you may also press the “return” key.
Where to find answers Where to find answers 2 When you have questions about using your computer, there are several places you can look for answers. In this book Use this book to help you set up your computer and learn about it, or to find solutions to problems. In the Guide menu The Guide menu (marked with the T icon) is your main source of information about the Mac OS. To learn how to get different kinds of help from the Guide menu, see Chapter 3, Getting Help.
3Getting Help 3 Use the instructions in this chapter to learn about the help available to you in the Guide menu. The Guide menu is your main source of information when you are working with your computer. The menu is identified by a question mark (T) in the upper-right corner of the screen.
Getting Help Getting answers to your questions When you have a question while working with your computer, you can get the answer by choosing Mac OS Guide from the Guide (T) menu. 3 1. Pull down the Application menu (in the upper-right corner of the screen) and choose Finder to make it the active application program. A checkmark in the menu indicates that Finder is the active program.
Getting answers to your questions 2. Pull down the Guide (T) menu and choose Mac OS Guide. 3 The Mac OS Guide window appears. Whenever you use Mac OS Guide, its window remains in front of other windows. If the window obstructs your viewing area, move it by dragging its title bar (the gray bar across the top of the window).
Getting Help 3. Notice the three buttons at the top of the window: Topics, Index, and Look For. 3 Mac OS Guide gives you three ways of finding information: • Topics lets you choose from a list of general subjects. It is similar to the table of contents in a book. • Index lets you choose from an alphabetical list of more specific subjects. It is similar to the index in a book. • Look For lets you search for information related to a specific word or phrase that you type.
Getting answers to your questions Getting answers with the Topics button 1. In the Mac OS Guide window, click the Topics button. A list of general topics appears on the left side of the Mac OS Guide window. (Depending on the hardware and software you have, the list of topics may be different.) 2. Click either “Customizing Your Computer,” or “Setting Options,” whichever is available, in the list of topics.
Getting Help 3. Click the question “How do I set the time and date?” and then click OK. Or double-click the question. A small window appears with instructions. 3 If you want to return to the main Mac OS Guide window, click this Topics button. Click here to see the next step (if there is one). 4. Read and follow the instructions in this window. Mac OS Guide provides step-by-step instructions to answer the question you selected.
Getting answers to your questions Getting answers with the Index button 1. In the Mac OS Guide window, click the Index button. An alphabetical list of subjects appears on the left side of the window. Slider Scroll bar 2. Scroll through the alphabetical list until the phrase “background pattern” is visible. You can scroll through the list either by dragging the slider to the letter B or by using the scroll bar at the right of the list. 3. Click the phrase “background pattern” in the alphabetical list.
Getting Help 4. Click the question “How do I change the background pattern?” and then click OK. Or double-click the question. A small window appears with instructions for you to follow. 3 If you want to return to the main Mac OS Guide window, click this Topics button. Click here to see the next step (if there is one). 5. Read and follow the instructions in the window. Mac OS Guide provides step-by-step instructions to answer the question you selected.
Getting answers to your questions Getting answers with the Look For button 1. In the Mac OS Guide window, click the Look For button. A small box appears on the left side of the window, where you can type text. To activate the text box, click here. Type a word or phrase in the text box… …and then click here. 2. Click the arrow button to activate the text box. 3. Type “trash” in the text box and then click Search.
Getting Help 4. Click the question “How do I turn off the Empty Trash warning?” and then click OK. Or double-click the question. A small window appears with instructions for you to follow. 3 If you want to close Mac OS Guide, click here. Click here to see the next step (if there is one). 5. Read and follow the instructions in the window. Mac OS Guide provides step-by-step instructions to answer the question you selected.
Getting answers to your questions Tips for using Mac OS Guide Here are a few tips for using Mac OS Guide effectively: • Mac OS Guide is available only when you are in the Finder— the desktop area where you can see the icons of disks, folders, and files. If you do not see Mac OS Guide in the Guide menu, pull down the Application menu (to the right of the Guide menu) and choose Finder. • Follow the steps when you are instructed. Do not skip ahead or read ahead.
Getting Help Identifying objects on the screen Sometimes you will see an unfamiliar item on the screen and ask yourself, “What is that?” You can get an answer by using a Mac OS feature known as Balloon Help. 3 Balloon Help explains icons, menus, commands, and other items on the Mac OS screen in balloons like those you see in comic strips. Follow these steps to use Balloon Help: 1. Pull down the Guide menu and choose Show Balloons. 2. Point to any object on the screen that you want to identify.
Learning useful shortcuts Learning useful shortcuts You can perform many tasks in the Finder more quickly if you use keyboard or mouse shortcuts. For example, instead of clicking an icon and choosing Open from the File menu, you can simply double-click the icon to open it. Follow these steps to learn keyboard and mouse shortcuts: 1. Pull down the Guide (T) menu and choose Shortcuts. The main Mac OS Shortcuts window appears. 2. Click one of the category buttons.
Getting Help 3. Read about the shortcuts available for the category you selected. Click the right arrow in the lower-right corner of the window to display the next window (if there is one). 3 4. When you finish reading about the shortcuts for your category, click the Topics button in the lower-left corner to return to the main Mac OS Shortcuts window. Or click the close box in the upper-left corner to close the window.
4Installing and Using Application Programs 4 Read this chapter for information on installing and using application programs with your computer. Installing application programs You will probably want to buy and install additional application programs. See the manuals you receive with your applications for instructions on installing and using them.
Installing and Using Application Programs For instructions on how to eject CD-ROM discs, see Ejecting a CDROM disc on page 5-3. Some application programs come on floppy disks. See the “Disks” topic of Mac OS Guide, available in the Guide (T) menu, for information on inserting and ejecting floppy disks.
Working with several applications at a time Working with several applications at a time You can open as many application programs and desk accessories as your computer’s memory allows. All open applications are listed in the Application menu at the right end of the menu bar. The name of the active application (the one you are using right now) has a checkmark next to it, and its icon appears in the menu bar. The Finder icon Commands to hide or display open programs A checkmark indicates the active program.
Installing and Using Application Programs Increasing memory available to run applications You can increase the memory available to run your application programs by changing memory settings and removing software that you may not need. Each of these options is discussed below. 4 Turning virtual memory on Virtual memory uses space on your computer’s hard disk to create extra random-access memory (RAM) to run your applications.
Working with several applications at a time 4. Choose Custom Remove from the pop-up menu. 4 The Custom Remove dialog box appears, listing the software components that can be removed. 5. Scroll through the list of components, clicking the checkbox next to each component you want to remove. To get additional information about each component listed, click the box containing the letter “i” to the right of the component. 6. Click Remove. 7. Follow the instructions that appear on the screen. 8.
Installing and Using Application Programs Hiding and showing windows on the desktop You can hide all windows except those of the active application by choosing Hide Others from the Application menu. The other applications remain open even though their windows are hidden. When you switch to another application, its windows become visible again. 4 If you want to see all the open windows, choose Show All from the Application menu.
Using PowerPC Mac OS application programs Using PowerPC Mac OS application programs Your StarMax computer is compatible with application programs intended for use with Mac OS compatible computers. Certain applications are designed especially for PowerPC Mac OS compatible computers like the StarMax. (These are sometimes called “native” applications.) These applications take advantage of your computer’s speed.
Installing and Using Application Programs If a shared library is missing, you will see a message that the application could not be opened because the shared library could not be found. If this happens, follow the directions that came with your application to reinstall the application. If the shared library is still missing, contact the application’s manufacturer for assistance.
5Using the CD-ROM Drive 5 Read this chapter for information on using the internal CD-ROM drive. Read this chapter for information on using the internal CD-ROM (Compact Disk Read-Only Memory) drive. (CD-ROM drives are also sometimes called CD-ROM players.) Refer to Appendix A, “Safety and Maintenance Tips,” for information on the proper handling of CD-ROM discs. Your internal CD-ROM drive works with CD-ROM discs, standard audio compact discs (CDs), and single session or multisession photo CDs.
Using the CD-ROM Drive Inserting a CD-ROM disc Follow these instructions to insert a CD-ROM disc into your CDROM drive. Then follow the instructions provided with your disc, as well as the instructions in this manual. 1. Power on your computer, if it is not already on. 2. Press the open/close button to open the tray of the CD-ROM drive. 5 Open/Close button The tray opens. 3. Place a CD-ROM disc in the tray, with the disc label facing up. Make sure the disc is lying flat and centered in the tray.
Ejecting a CD-ROM disc Ejecting a CD-ROM disc Follow these instructions to open the tray and eject a CD-ROM disc. IMPORTANT You may not be able to eject a disc if it is being shared. To turn off file sharing, use the Control Strip or the Sharing Setup control panel. 1. Open the tray. 5 There are several ways to open the tray of your CD-ROM drive. If a CD-ROM disc icon appears on your screen: • Select the disc icon on your screen and drag the icon to the Trash.
Using the CD-ROM Drive Playing audio CDs With the CD-ROM drive and your computer’s built-in speaker, you can play audio compact discs (CDs) or audio tracks on CD-ROM discs. You can also attach headphones or speakers to the computer to listen to audio CDs and audio tracks. See Connecting audio equipment on page 1-16, for information on connecting sound equipment to your computer. Note that you may need to set control panel options in order to play audio CD-ROM discs.
6Troubleshooting 6 Consult this chapter if you experience problems using your computer. When you have questions If you want to know how to do a particular task with your computer, refer to Mac OS Guide in the Guide (A) menu. For instructions on using Mac OS Guide, see Chapter 3, Getting Help.
Troubleshooting If you run into trouble While you are using your computer, you may occasionally see a bomb icon or an error message, or you may have a problem such as the pointer or arrow “freezing” on the screen. If you have trouble with your computer, take a few minutes to read the information in this chapter. If your problem is related to a particular procedure, you should also look for information on that procedure in Mac OS Guide, available in the Guide (A) menu.
If you run into trouble Take your time When you see an error message, you do not have to take action immediately. The message stays on the screen until you click the OK button or power off the computer. To help diagnose and correct the problem, gather as much information on the situation as you can before starting over. • Write down exactly what you were doing when the problem occurred. Write down the message on the screen and its ID number (if any).
Troubleshooting Start over Often you can eliminate a problem simply by starting over. If you can, save any open documents before restarting the computer. If your computer is frozen and does not respond to anything you do, or if you have a “bomb” message on the screen, saving your work may not be possible. You can try pressing ZOption-Esc to quit the program in use when the problem occurred. If this works, you can then save the documents open in other programs before restarting.
If you run into trouble • If the power button does not power off the computer, unplug your computer. • If you suspect the problem is with other equipment, such as a printer or an external hard disk that is attached to your computer, power that equipment off for 10 seconds or longer, then power it on again and restart the computer. Rebuild your desktop regularly A process known as “rebuilding the desktop” helps your computer keep track of data on your startup disks.
Troubleshooting 3. From the File menu, choose New Set. 4. In the New Set window, type a name for your new set of extensions (for example, “My Extensions”) and click OK. The name of your set is added to the Sets pop-up menu. 5. Choose All Off from the Edit menu to turn off all extensions. 6. Turn on Mac OS Easy Open by clicking it in the list (under Control Panels) so that a “x” appears beside it. 7. Restart your computer while holding down the Option and Z keys.
Solutions to common problems Solutions to common problems This section contains descriptions of problems you could experience with your computer. Some problems may be caused by your CD-ROM drive, so if you do not find your problem here, be sure to check the section Solutions to CD-ROM problems on page 6-23. The computer is powered on, but the screen is dark. One of the following is probably the cause: • The computer or the monitor is not getting power.
Troubleshooting • If none of these steps solves the problem, you may need to reset your computer’s parameter RAM (PRAM). Reset PRAM by powering off the computer and disconnecting all external SCSI devices. Next, restart the computer while holding down the key combination Z-Option-p-r. Wait for the second startup chime, then release the keys. (Note that the “Caps Lock” key must be in the up position. This procedure won’t work with the uppercase “P” and “R” keys.
Solutions to common problems The computer’s clock keeps time inaccurately. Your computer has a clock that runs continuously. When the computer is powered off, a battery keeps the clock running. If your clock begins to keep time inaccurately, have a Motorolaauthorized service provider replace the battery. Consult the service and support information that came with your computer for instructions on how to contact a Motorola-authorized service provider or Motorola for assistance.
Troubleshooting When you start up, a disk icon with a blinking question mark appears in the middle of the screen. This icon indicates that your system cannot find the system software it needs to start up. One of the following is probably the cause: • Your computer may be having a problem recognizing equipment that uses the Small Computer System Interface (SCSI). Power down the computer, power off all SCSI equipment and disconnect the first SCSI device in the chain from your computer’s SCSI port.
Solutions to common problems When you try to start up from a floppy disk, a disk icon with a X appears in the middle of the screen and the floppy disk is ejected. This icon indicates that the floppy disk you tried to start up from is not a startup disk. Wait a few seconds. The computer should start up from its internal hard disk. Make sure you insert floppy disks only after the computer has begun starting up. A “sad Mac OS” icon appears and the computer will not start up.
Troubleshooting The hard disk icon does not appear on the desktop. If you do not see a hard disk icon on the desktop, try the following: • If the hard disk is internal, power down the computer, wait at least 10 seconds, and then power it on again. • If the hard disk is external, make sure that it is powered on and that its cable is connected firmly; then restart the computer. • Check the ID numbers of all SCSI equipment connected to your computer.
Solutions to common problems Your computer cannot read a floppy disk. If you see a message that a floppy disk is unreadable, try one of the following: • If the disk has never been used, you may simply need to initialize it. For instructions, see the “Disks” topic area of Mac OS Guide, available in the Guide menu. • The disk may be damaged. See Testing and repairing a damaged disk on page 6-37 for information on testing and repairing disks.
Troubleshooting You cannot eject a floppy disk. If you cannot eject a floppy disk in the usual way, try the following in order: • Hold down the Z and Shift keys and press the number 1 key at the upper left of your keyboard to eject a disk in the internal disk drive. • Power off the computer. If the disk is not ejected, then hold down the button on your mouse or other pointing device while you power the computer on again.
Solutions to common problems A dialog box with a bomb appears. Your computer has a software problem. • Write down what you were doing when the message appeared, and write down the message’s text and its number, if there is one. • Restart your computer. (See Start over on page 6-4 for instructions.) Most software problems are temporary, and restarting usually corrects the problem. • Check the startup disk and application program you were using when the dialog box appeared.
Troubleshooting You can also use the Extensions Manager control panel to turn off individual extensions. For information on using this control panel to manage system extensions, see the “Customizing Your Computer” topic area of Mac OS Guide, available in the Guide (T) menu. • If the problem recurs, you may need to reinstall system software. See Installing or reinstalling system software on page 6-48 for instructions. Your screen displays a blank dialog box with a caret (>) in it.
Solutions to common problems • Your computer has a software problem. Press Z-Option-Esc to quit the application program in use when the problem occurred. If this works, you can save the documents open in other programs before restarting. Restart your computer. See Start over on page 6-4 for instructions. Check the startup disk and program you were using when the problem occurred. Make sure that all programs, desk accessories, and system extensions you are using are compatible with the system software.
Troubleshooting • Your computer has a software problem. Restart your computer. For instructions, see Start over in the section If you run into trouble on page 6-2. Check the startup disk and application program you were using when the problem occurred. Make sure that all programs, desk accessories, and system extensions you are using are compatible with the system software. If the problem recurs, you may need to reinstall system software.
Solutions to common problems You cannot start an application program or it quits unexpectedly. One of the following is probably the cause: • The computer ran out of memory. Quit the programs that you have open and then open the program you want to use, or restart your computer. Make sure virtual memory is turned on in the Memory control panel. For more information on virtual memory, see the “Memory” topic area of Mac OS Guide, available in the Guide (T) menu. • The program needs more memory.
Troubleshooting You see a message that your computer does not have enough memory to start an application or open a document. You can make more memory available to run your application following the instructions in Increasing memory available to run applications on page 4-4. You cannot open a document, or you see a message that an application program cannot be found. • Some documents can be opened by more than one application program.
Solutions to common problems You experience problems using a document created in a PC environment. If you cannot open a DOS document using a Mac OS program, try the following: • Open the document from within the program by choosing Open in the program’s File menu. • Use the PC Exchange control panel to change the document’s type to one that can be opened by the program.
Troubleshooting You see a message that your application program cannot be opened because a file cannot be found. PowerPC Mac OS compatible programs use special files called shared libraries. Any necessary shared libraries should be installed automatically when you install PowerPC Mac OS compatible programs. Follow the directions that came with your program to reinstall the program. If the shared library is still missing, contact the software program’s manufacturer for assistance.
Solutions to CD-ROM problems Solutions to CD-ROM problems Problems using the CD-ROM drive The CD-ROM drive icon does not appear on screen. • If you have SCSI devices attached to your computer, make sure that each device has a unique SCSI ID number. Refer to the documentation that came with your SCSI devices if you need to reset SCSI ID numbers. • If you reinstall or re-enable the CD-ROM software, make sure to restart your computer after you reinstall the software. • The CD-ROM software has been disabled.
Troubleshooting The tray of your CD-ROM drive will not open. If a CD-ROM disc icon appears on your screen: • Drag the disc icon to the Trash, or select it and choose Put Away from the File menu. If the AppleCD Audio Player program is active, choose Eject CD from the File menu. If you see a message that a disc cannot be put away because it is being shared, turn off file sharing, then try again to put away the disc.
Solutions to CD-ROM problems Problems using CD-ROM discs You insert a CD-ROM disc, but its icon does not appear on the Mac OS desktop. • Make sure the disc label is facing up and the disc is centered in the tray. If you are using a small (8cm) disc, make sure it is within the tray’s inner ring. • Make sure the tray is closed all the way. • Make sure the CD-ROM software is installed. 6 • Try restarting your computer.
Troubleshooting Your computer ejects a CD-ROM disc without giving you any error message. • Make sure the disc is flat in the tray and the disc label is facing up. If you’re using a small (8cm) disc, make sure it is centered within the tray’s inner ring. • The disc may need to be cleaned. (See Handling compact discs on page A-7.) If there are visible scratches on the shiny side of the disc, you may be able to remove them with a CD polishing kit (available from your audio CD dealer).
Solutions to CD-ROM problems Problems using ISO 9660 or High Sierra discs You cannot access files on a CD-ROM disc that uses the ISO 9660 or High Sierra format. • Discs in the ISO 9660 and High Sierra disc formats have version numbers attached to filenames. Some application programs need these version numbers in order to work with files. To make the version numbers available to programs on your computer, follow these instructions: Drag the CD icon to the Trash.
Troubleshooting • Make sure the volume is turned up in the AppleCD Audio Player. With the Audio Player open, drag the volume control slider up or press the Up Arrow key on your keyboard. • The CD may have been paused. Click the Play/Pause button in the AppleCD Audio Player once or twice. While playing an audio track on a CD-ROM disc that combines audio tracks and data, you double-click the disc icon and the audio track stops playing.
If your computer’s performance decreases After you open an image on a Photo CD, the image is scrambled, colors are displayed incorrectly, or no image appears in the window. • The program you are using may not be designed to work with large (high-resolution) image files. You can open the image with another program or you can assign more memory to the program. (For more information on managing memory, see the “Memory” topic area of Mac OS Guide, available in the Guide (T) menu.
Troubleshooting If you notice a decrease in your computer’s performance after you add special software (a control panel, system extension, or custom utility), it may be because your special software does not work well with the PowerPC microprocessor. • To find out if your special software is the problem, hold down the Shift key while you restart the computer. This temporarily turns off certain kinds of software.
Solving printer problems Solving printer problems The following suggestions should work for all printers. • Check your printer settings in the Chooser, making sure you have selected the correct printer. • Next, power off the computer and printer and check the printer cable connections. • If neither of these suggestions solves the problem, reinstall your printer driver. If your printer is an older model, do not use the driver that came with the printer.
Troubleshooting Obtaining online support and updated Mac OS software Mac OS technical support information and software updates are available from many online services. Using these services, you can get troubleshooting and other important information. You can also get all of the latest versions of Mac OS software, including most printer drivers, system enablers, and updates to utilities, networking, and communication software.
Obtaining online support and updated Mac OS software America Online Apple software updates are posted to the USA Apple SW Updates area, which is located in the Apple Computer, Inc. folder. You can use the keyword applecomputer to go directly to the Apple Computer, Inc. folder, or follow this path to find the software updates: Computing window Company Connection window Technical Support window Hardware folder Hardware window Apple Computer, Inc.
Troubleshooting CompuServe The MacPlanet (GO MACPLANET) area provides access to Applerelated information on CompuServe. From MacPlanet, go to the Apple Online (GO APLNEW) section for Apple product information, a database of technical support articles, a collection of popular software files, and software updates for U.S. and international customers. The address for the Apple systems operator on CompuServe is 74431,1472 (via the Internet: 74431.1472@compuserve.com).
Obtaining online support and updated Mac OS software Internet: FTP servers Support information and software updates are posted to two File Transfer Protocol (FTP) servers: ftp.info.apple.com, and ftp.support.apple.com. ftp.info.apple.com • Host name: ftp.info.apple.com • IP number: 204.96.16.4 • Path: ftp/Apple.Support.Area/Apple.SW.Updates 6 ftp.support.apple.com • Host name: ftp.support.apple.com • IP number: 130.43.6.3 • Path: /pub/Apple.SW.Updates You can log onto Apple’s ftp.info.apple.
Troubleshooting Internet: gopher server Apple recommends using TurboGopher client software to access the Apple Computer Higher Education Gopher server. The “Apple Support Area” folder is located in the following path: Home Gopher Server Computer Information Apple Computer Higher Education gopher server Apple Support Area Apple SW Updates TurboGopher Client software is available via anonymous file transfer protocol (ftp) to boombox.micro.umn.edu in the /pub/gopher directory. 6 • Host name: info.hed.apple.
Testing and repairing a damaged disk Testing and repairing a damaged disk Hard disks and floppy disks can become damaged by repeated use and handling. When do you need to repair a disk? If you see a message reporting that a disk is damaged or unreadable, you may need to repair the disk.
Troubleshooting • If the hard disk is your startup disk, start up with a different startup disk, such as the CD-ROM. If the hard disk’s icon appears on your desktop, reinstall system software on the hard disk (see Installing or reinstalling system software on page 6-48). • Check the ID numbers of all SCSI equipment connected to your computer. Each device must have a unique ID number. Also check that the chain of devices is terminated properly.
Testing and repairing a damaged disk • When the Disk First Aid window appears, click the icon of the disk you want to verify, then click Verify. • If any problems are detected, repair them with Disk First Aid following the instructions in How to repair a hard disk or floppy disk on page 6-40. 3. Open the Drive Setup program. You may need to look in a folder called Utilities to find Drive Setup. 6 4. In the list of drives, click the disk you want to test. 5. Open the Functions menu and choose Test Disk.
Troubleshooting How to repair a hard disk or floppy disk You can repair some types of disk damage by using the Disk First Aid application which is included on the CD-ROM disc containing system software. This CD-ROM disc is in the accessory kit shipped with your StarMax. 1. Start up your computer from the CD-ROM disc that contains system software. See Starting up from a CD-ROM disc on page 6-45. 2. Open the Disk First Aid icon. 6 You may need to look in a folder called Utilities to find Disk First Aid.
Testing and repairing a damaged disk 4. Click Repair to begin testing and repairing the disk. You cannot repair the startup disk or the disk that is running the Disk First Aid program, but you can test these disks by clicking Verify. If the program reveals a problem with either of these disks, start up the computer from another disk so that you can repair the damaged disk. If you want to test and repair another disk, click its icon and then click Repair. 5.
Troubleshooting Initializing a hard disk You may never need to initialize a hard disk. This section helps you determine whether you need to initialize your hard disk and tells you how to do the initialization, if it is necessary. When do you need to initialize a hard disk? The hard disk inside your computer was initialized at the factory, so you should not need to initialize it.
Initializing a hard disk How to initialize a hard disk You initialize a hard disk by using a program called Drive Setup, which is on the CD-ROM disc that contains system software. (To initialize a hard disk from another manufacturer, use the utility software that came with the hard disk.) ! Warning Initializing a disk erases all information on it. Before you initialize a damaged disk, try to repair it as described in How to repair a hard disk or floppy disk on page 6-40. 6 1.
Troubleshooting 3. In the list of drives, click the disk you want to initialize. Click the drive you want to initialize… … then click Initialize. 6 4. Click Initialize to initialize the hard disk. 5. Click Quit when you see a message reporting that initialization was successful. If a message reports that initialization failed, try again. If initialization fails a second time, take the disk to your Motorolaauthorized service provider for repair.
Starting up from another disk Starting up from another disk If the hard disk you want to repair or initialize is the startup disk, you need to restart from another disk. Use the instructions in this section for alternate methods of restarting. Starting up from a CD-ROM disc To initialize, test, or repair a hard disk, or to install system software on a hard disk, you need to start up your computer from another device. You can start up your computer using the CD-ROM disc containing system software.
Troubleshooting 3. Immediately press the C key on the keyboard. Continue to hold down the key until you see the “Welcome to Mac OS” message. Starting up from floppy disk To initialize, test, or repair a hard disk, or to install system software on hard disk, you need to start up your computer from another device. You can start up the computer using the Disk Tools floppy disk. In order to do this, you will first need to create that floppy disk.
Starting up from another disk Starting up from another hard disk To initialize, test, or repair a hard disk, or to install system software on a hard disk, you need to start up your computer from another disk. If you have another hard disk that will start up your computer, you may restart from it. Use either the “Startup Disk” control panel to set the other hard disk as your startup disk, or follow these steps: 1. If the other hard drive is external, power it on and wait a moment for it to start up. 2.
Troubleshooting Installing or reinstalling system software System software is the set of programs and other files that your computer uses to start itself up, keep track of your files, and run the application programs you use. System software is kept in the folder called the System Folder. When you power on your computer, it looks for a startup disk, which is a disk that contains the system software.
Installing or reinstalling system software When should you reinstall system software? If you have a problem with your system software, you may see this icon in the middle of the screen. If this icon appears, follow the instructions in How to repair a hard disk or floppy disk on page 6-40 to test your startup hard disk and repair any damage. If repairing the disk does not help, follow the instructions in Installing system software on page 6-50, to reinstall system software on your startup hard disk.
Troubleshooting Installing system software Follow the steps in this section to do a normal installation of system software (also known as an “Easy Install”). If you are installing system software on a hard disk for the first time, make sure that your hard disk has been initialized. This is a process that prepares the disk to store information. When you start up the computer and see the hard disk’s icon on the desktop, the disk has been initialized.
Installing or reinstalling system software 4. Find and open the Install Mac™ OS icon. 5. Follow these four steps in the Install Mac™ OS program.
Troubleshooting During step 4, you can select which software parts to install. The recommended parts are already checked, so just click the Start button. 6 During the software installation, you may be shown software license agreements. Click the Agree button to continue the installation. 6. When you see a message stating the selected software has been successfully installed, click the Quit button. If a message states that the installation was not successful, try installing again.
Installing or reinstalling system software If, after reinstalling system software by doing a normal installation, you still experience problems with your computer, follow the steps in the next section for doing a “clean” installation of system software. IMPORTANT Certain system extensions or application programs that were originally on your hard disk may not be installed with the Installer program. If you notice that a certain extension or program was not installed, you may need to install it separately.
Troubleshooting Doing a clean installation of system software This section outlines what is commonly called a “clean” installation of system software. A clean installation allows you to discover which item in your System Folder is causing a problem. A clean installation creates a new System Folder and saves everything in your original System Folder as “Previous System Folder.
Installing or reinstalling system software 4. Find and open the Install Mac™ OS icon. 5. Follow these four steps in the Install Mac™ OS program.
Troubleshooting During step 4, you can select which software parts to install. Click the Customize button. The button changes to Don’t Customize. The list of software also changes slightly, showing the previously hidden Easy Install items. 6 Click the “Options...” button. When the options dialog appears, check the “Create new System Folder” item, then click OK.
Installing or reinstalling system software After checking the items to be installed, click the Start button. During the installations, each software component will show its software license agreement. Click the Agree button to continue the installations. Each software component will also display its own welcome screen and installation dialog. Click the Clean Install button to continue. 6 6. When you see a message stating that the selected software successfully installed, click the Quit button.
Troubleshooting Replacing your special software Special software consists of items such as control panels, system extensions, custom utilities, fonts, or Apple menu items that you may have added to your previous System Folder. To make sure that special software does not create any conflicts with other programs on your computer, follow this procedure to add these items in your new System Folder: 1.
Installing or reinstalling system software Doing a custom installation For most Mac OS users, the Easy Install procedure described in the previous sections is appropriate, because it automatically installs all the items you need. However, if you would like to select a combination of system software files for your specific needs, you can customize your system software installation.
Troubleshooting 3. Open the Installer program. The Installer welcome screen appears. 6 4. Click Continue. You will be shown a software license agreement. If you agree with the license, the installation continues.
Installing or reinstalling system software The Easy Install dialog box appears. 6 5. Choose Custom Install from the pop-up menu.
Troubleshooting The Custom Install dialog box appears, listing all available system software components. 6 6. Scroll through the list of components, clicking the box next to each component you want to install. You can see and select individual items within each component by clicking the arrow to the left of the component, then clicking the item you want to install. To get additional information about each component listed, click the box containing the letter i. 7. Click Install. 8.
ASafety and Maintenance Tips A Read this appendix for important safety instructions, as well as tips on keeping your computer in good working order. For your own safety and that of your equipment, follow all the instructions in this chapter. Keep these instructions available for reference by you and others. Safety instructions For your own safety and that of your equipment, always take the following precautions.
A Safety and Maintenance Tips • Protect your computer from dampness or wet weather, such as rain, snow, and so on. • Read all the installation instructions carefully before you plug your computer into a wall socket. • Keep these instructions handy for reference by you and others. • Follow instructions and warnings dealing with your computer. ! Warning Electrical equipment may be hazardous if misused. Operation of this product, or similar products, must always be supervised by an adult.
Handling your computer equipment • Never force a connector into a port. If the connector and port do not join with reasonable ease, they probably do not match. Make sure that the connector matches the port and that you have positioned the connector correctly in relation to the port. • Take care not to spill any food or liquid on the computer, keyboard, mouse, or other components. If you do, power your computer off immediately and unplug it before cleaning up the spill.
A Safety and Maintenance Tips Handling a monitor Follow these procedures for handling a monitor: • Make sure the ventilation openings on the computer and the monitor are clear and unobstructed. • Some large monitors cannot safely be placed on top of the computer. Check the instructions that came with the monitor for setup information. • If there is interference on the monitor’s screen or on a television or radio near your computer, move the computer farther away.
Handling your computer equipment Handling floppy disks Store disks at temperatures between 50 F and 125 F Do not use a pencil or an eraser on a disk or disk label. Keep disks dry. 125 F (52 C) 50 F (10 C) Do not touch the exposed part of the disk behind the metal shutter. Keep disks away from magnets. Avoid exposing disks to extremely hot temperatures.
A Safety and Maintenance Tips If you cannot eject a floppy disk If you cannot eject a floppy disk in the usual way, try the following in order: 1. Hold down the Z and Shift keys and press the number 1 key on your keyboard to eject a disk in the internal disk drive. 2. Power off the computer. If the disk is not ejected, hold down the button on your mouse or other pointing device while you power the computer on again. 3.
Handling your computer equipment Handling compact discs Keep these important safety instructions in mind as you use compact discs (such as CD-ROM discs, audio CDs, and Photo CDs): • Hold a disc by the edges or by one edge and the center hole. Do not touch the disc surface. • To clean discs, wipe the shiny surface with a soft damp cloth, working in straight lines from center to edge. Do not use any form of cleaning agent.
A Safety and Maintenance Tips • Do not force the tray open by hand. • Do not wipe the lens with a paper towel or other abrasive surface. If you need to clean the lens, see a Motorolaauthorized service provide for a lens cleaner. • Never transport your computer with a disc inside the CDROM drive. • Keep your computer equipment away from any source of liquid (such as wash basins, bathtubs, and shower stalls). If you drink coffee or other beverages while you are at your computer, take care not to spill.
Cleaning your equipment Cleaning your equipment Follow these general rules when cleaning the outside of your computer and its components: • Use a damp, soft, lint-free cloth to clean the computer’s exterior. Avoid getting moisture in any openings. • Do not use aerosol sprays, solvents, or abrasives. Cleaning the computer case To clean the case, do the following: 1. Shut down and power off the computer completely and then disconnect the power plug. (Pull the plug, not the cord.) 2.
A Safety and Maintenance Tips Cleaning the mouse The mouse contains a small ball that must roll smoothly for the mouse to work properly. You can keep this ball free of dirt and grease by using the mouse on a clean, lint-free surface and by cleaning it occasionally. You need a few cotton swabs and a clean, soft, lint-free cloth. 1. Power off your computer. 2. Turn the mouse upside-down and turn the plastic ring on the bottom counterclockwise to disengage it.
Cleaning your equipment 3. Turn the mouse right-side up with one hand and catch the ring and the ball with your other hand. 4. Clean the three small rollers inside the mouse with a cotton swab moistened with water. Rotate the rollers to clean all around them. 5. Wipe the mouse ball with a clean, soft, dry, and lint-free cloth. 6. If necessary, wash the mouse ball with warm soapy water (use a mild soap such as a dishwashing liquid) and then dry the mouse ball thoroughly. 7.
A Safety and Maintenance Tips Unlocking and locking the mouse Some mouse devices can be locked so that the ball cannot be removed. A locking mouse has a small hole on the plastic ring. To unlock the mouse, follow these steps: 1. Insert a straightened paper clip into the hole on the plastic ring. Insert a straightened paper clip into this hole. (The hole may be located here on your mouse.) 2. Press down on the paper clip while you turn the ring counterclockwise. Turn the ring a very short distance.
Unlocking and locking the mouse To lock the mouse, follow these steps: 1. Insert a straightened paper clip into the hole on the plastic ring. Insert a straightened paper clip into this hole. (The hole may be located here on your mouse.) 2. Press down on the paper clip while you turn the ring clockwise. Turn the ring a very short distance, until it stops. When the recessed area on the ring is not lined up with the recessed area surrounding the ring, the mouse is locked.
BInstalling an Expansion Card B Read this appendix for instructions on installing an expansion card in your computer. You can install printed circuit boards (called cards) for video and graphics applications, networking and communications, additional processing power, or other purposes. The cards fit into expansion slots inside the computer. Your computer has expansion slots, designed to accept a Peripheral Component Interconnect (PCI) cards.
Installing an Expansion Card B Before you begin Motorola strongly recommends that you use an antistatic wrist strap and a conductive foam pad when installing or upgrading the computer. Electronic components, such as disk drives, computer boards, and memory modules, can be extremely sensitive to Electrostatic Discharge (ESD). After removing the component from the computer or its protective wrapper, place the component flat on a grounded, static-free surface, and in the case of a board, component-side up.
Expansion card power requirements Expansion card power requirements B The combined power consumption of expansion cards must not exceed the limits specified for your model. If you have more than one expansion card installed, check the information that came with your cards to make sure that their power consumption is within the limits specified in the Technical Information booklet. Card installation 1. Power off the computer.
Installing an Expansion Card The StarMax Minitower Computer has four retaining screws located on the rear panel.
Card installation 3. Remove the cover from the computer. B Slide the cover backward about one inch, lift it straight up and then off the computer.
Installing an Expansion Card 4. Use an antistatic wrist strap as described on page B-2. If you do not have an antistatic wrist strap, touch the metal part of the power supply case inside the computer to discharge static electricity. B Always do this before you touch any parts, or install any components, inside the computer.
Card installation 5. Remove the PCI expansion slot cover. B Desktop Computer: Being careful not to touch the sharp edges, remove the screw and port access cover from the expansion slot you want to use, and set the screw and access port cover aside.
Installing an Expansion Card Minitower Computer: B Lay the computer down on its right side and slide the internal chassis outward by one inch (3cm) before removing the screw and port access cover from the Minitower Computer. 6. Remove the expansion card from its static-proof bag. Hold the card by its edges to avoid touching the connector.
Card installation 7. Align the connector end of the card with the expansion slot, then press the card gently but firmly until the connector is fully inserted. • Do not force the card. If you meet a lot of resistance, pull the card out and try again. • To see if the card is properly connected, pull it gently. If it resists and stays in place, it is connected. Do not pull the card so much that you accidentally disconnect it.
Installing an Expansion Card Minitower Computer: B 8. Fix the card in place with the screw removed earlier. If you have other cards to install, put them in now by repeating steps 5 through 8.
Card installation If you disconnected any of the power supply cables while pulling out the motherboard tray (minitower computer), use the next illustration as a reference. The connectors are keyed so they can only be inserted one way. P1 P10 P2 P11 9. Replace the cover on the computer. Lower the cover all the way down onto the case, leaving a one-inch (3cm) gap. Slide the cover forward until the forward edge aligns with the front bezel. Replace the retaining screws to fix the cover in place.
CExpanding Memory C General information The random-access memory (RAM) in your computer can be expanded. Installing additional RAM adds more memory chips to your computer and expands its capabilities. Memory for your computer is provided in packages called Dual Inline Memory Modules (DIMMs). Adding dynamic RAM (DRAM) DIMMs increases your computer’s memory. Installing a larger cache DIMM can also increase your computer’s performance.
DSpecial Keys on Your Keyboard D Read this appendix to learn how to use the special keys on your keyboard. Your computer keyboard contains special keys that typewriter keyboards do not have. Many of these keys allow you to give commands to the computer without using the mouse. For example, in many application programs, you can press the Z (Command) key at the same time as the Q key to quit a program. The following table describes what you can do with the special keys on your keyboard.
Special Keys on Your Keyboard or Enter key enter Escape key or esc esc D Function keys F1 , Option key Numeric keys or num lock clear = / 7 8 9 4 5 6 1 2 3 alt option * . 0 The function of this key depends on the program you are using. Some programs allow you to use the twelve function keys to give commands. You can assign commands or action sequences to function keys with special utility programs.
Typing special characters and symbols Typing special characters and symbols You can type a variety of international and other special symbols and characters (including characters with diacritical marks, such as accents) by pressing combinations of keys. The Key Caps program, which is installed with your system software, shows you the characters produced when you type certain keys and key combinations in the fonts available on your computer.
Special Keys on Your Keyboard If you see rectangles: If you see rectangles instead of diacritical marks on some of the pictures of keys in Key Caps, try pressing Option-Z to see the diacritical marks. However, you only need to use the Option key (not Option-Z) in combination with the other keys to type letters with diacritical marks.
Special key combinations Special key combinations If difficulties with your mouse or computer do not allow you to use standard methods of quitting a program or restarting your computer, you can try using these special key combinations. To do this...
Index A C AC outlet plugging in computer 1-13 ADB devices connecting together 1-10 ADB icons 1-9 ADB keyboards 1-9 ADB mouse 1-9 adding memory C-1 answers getting help with Mac OS Guide 3-5 Apple-compatible monitor 1-8 application menu 4-3 application programs installing and using 4-1 PowerPC 4-7 switching 4-3 working with multiple 4-3 assembling the system 1-7 audio CDs 5-4 audio equipment connecting 1-16, 1-17 cable for external SCSI 1-21 cards installing expansion cards B-1 CD disc inserting into driv
Index covers removing B-3 replacing B-11 custom installation 6-59 D daisy chain for external SCSI devices 1-20 damaged disk repairing 6-37 desktop rebuilding 6-5 desktop computer rear panel ports 1-5 devices connecting external SCSI 1-20 DIMMs adding C-1 discs handling CDs A-7 disk drives testing and repairing 6-37 disks ejecting floppy A-5 E error messages what to do 6-3 ESD precautions B-2 expansion cards installation B-1 power requirements B-3 expansion slots for PCI cards B-1 external SCSI devices 1-
Index installation instructions expansion card B-3 installation of system software 6-54 installing application programs 4-1 installing external SCSI devices 1-21 installing PCI cards ESD precautions B-2 installing the system 1-7 installing/reinstalling software 6-48 instructions safety and maintenance A-1 international characters keyboard D-3 K key caps program D-3 key combinations D-5 keyboard ADB 1-9 connecting to computer 1-11 powering down computer 2-14 keyboard maintenance A-4 keyboard power key 2-2
Index I N D E X O R off shutting the computer down 2-12 on-line support 6-32 open/close button CD-ROM drive 1-3 rear panel ports 1-4 recording sound 1-17 removing software 4-4 repairing a disk 6-37 restarting the system 6-4 P S performance degradation 6-29 Peripheral Component Interconnect (PCI) cards installation B-1 placement recommendations 1-7 ports rear panel 1-4 power button location 1-3 power cord before plugging it in 1-2 connecting 1-13 power key ADB keyboard 2-2 power requirements expansio
Index system software clean installation 6-54 T tape recorder attaching to system 1-17 terminating external SCSI devices 1-22 terminator external SCSI 1-22 topics button getting answers 3-5 troubleshooting 6-1 starting up 2-4 turning off computer 2-12 V virtual memory 4-4 virus detection programs 6-29 voltage switch 1-12 W windows definition 2-9 showing/hiding 4-6 I N D E X IN-5
