Specifications

What to do if...
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What to do if...
You can’t switch your phone on Check the battery. Is it charged, properly fitted, and are the contacts clean and dry? See ‘Battery
Performance and Maintenance.’
You can’t make calls Check the antenna. Is it fully extended?
Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in
a building, move closer to a window.
Check the Network Selection settings. Try Manual Selection, or try another network. See ‘Network Search.’
Check your Operator coverage map.
Is
Restricted displayed? Check the Call Barring setting.
Has a new SIM card been inserted? Check that no new restrictions have been imposed.
Has charge limit been reached? See ‘Show Call Charges.’
You can’t receive calls Check to see that your phone is switched on.
Check the antenna. Is it fully extended?
Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in
a building, move closer to a window.
Check the Call Forwarding and Call Barring settings.
Check the Ringer setting. If it is off, there is no audible Ringer. See ‘Ringer On/Off’.
Your phone won’t unlock Have you inserted a new SIM card? Enter the new PIN code. See ‘Entering Your SIM Card PIN Code.’
Do you have a replacement phone? Enter the default phone unlock code - 1234.
Have you forgotten the unlock code? Press
M to change the unlock code (you will need your security code).
Your PIN is blocked Enter the PIN unblocking code supplied with your SIM card (see ‘Unblocking Your Phone’).
Your PIN2 is blocked Enter the PIN2 unblocking code supplied with your SIM card or contact your Service Provider.
See ‘Change SIM PIN2 Code.’
Your SIM card won’t work Is the card inserted the correct way? See ‘SIM Card Insertion.’
Is the gold chip visibly damaged or scratched? Return the card to your Service Provider.
Check the SIM and phone contacts. If they are dirty, clean them with an antistatic cloth.