SURFboard® Cable Modem SB3100 User Guide ®
REGULATORY INFORMATION Federal Communications Commission Radio and Television Interface Statement for a Class ‘B’ Device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in the residential installation.
WARNING Copyright © 1999 by General Instrument Corporation. TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from General Instrument.
CON TENTS Contents ....................................................... 4 Introduction..................................................2 Front Panel..........................................................................3 Rear Panel ...........................................................................4 Before You Begin ..........................................5 Installation ................................................... 7 For a Single User ..................................................
INTRODUCTION ® ® The General Instrument SURFboard SB3100 cable modem enables you to connect your home or business computer to a DOCSIS-compliant data network. It provides high-speed access to the Internet and other online services. The SB3100 transmits and receives data at much higher speeds than traditional telephone or ISDN modems. Unlike a telephone modem, the SB3100 is always online. Just open your browser and surf.
INTRODUCTION Front Panel The five front-panel lights provide information about power, communications, and errors. Light Color Description 1 1 Power Green 2 3 4 When the light is flashing, startup diagnostics are being performed. A solid light indicates the SB3100 is on. 2 Receive Green When the light is flashing, the SB3100 is scanning for the downstream frequency. A solid light indicates the downstream channel is acquired.
INTRODUCTION Rear Panel The rear panel provides Ethernet activity and link status lights, the reset button, and all the connectors. 2 1 3 4 ACT EN ET LINK Item Description 1 ACT When the light flashes, the Ethernet connection is transferring data. 2 ENET This port transfers data to and from your computer. 3 LINK When the light is on, the Ethernet connection is available. This is the recessed reset button. 4 5 5 CABLE This port transfers data to and from the service provider.
BEFORE YOU BEGIN Before you begin the installation, check that you received: Power cord Required to connect the SB3100 to the electrical outlet. One 10Base-T Ethernet cable Required to connect your computer to the SB3100. You need to purchase a 75-ohm coaxial cable with F-type connectors for connecting your SB3100 to the nearest cable outlet. If you have a TV set attached to the cable outlet, you may need a 5-900 MHz splitter to use both the TV and the SB3100.
BEFORE YOU BEGIN To use the SB3100 with your computer system, you need the following: NOTE Service Provider The Ethernet card must be installed before the SB3100. If it isn’t, follow the installation instructions that came with your Ethernet card. You must sign up with your data service provider who provides access to the Internet and other online services. Computer Your computer must support Ethernet and the TCP/IP protocol to access the SB3100.
INSTALLATION Ethernet to com p uter ACT ENET You must call your service provider to activate your service. You need to provide the media access control (MAC) address. This address is found on the barcode label marked HFC MAC ID on the rear panel. The address format is 00:20:40:xx:xx:xx. LINK The installation of the SB3100 can be completed in a matter of minutes. After you attach the three cables, you must configure your computer.
INSTALLATION For Multiple Users Service provider The SB3100 can easily serve as a gateway to the Internet for up to 32 users. The users must be on the LAN and the SB3100 must be attached to the LAN and the cable system. TV cable The network administrator at your service provider configures your modem for multiple users.
OPERATION Powering Up the First Time NOTE To turn on your SB3100, simply plug it in. It is not necessary to unplug it when not in use. You must allow 5 to 30 minutes to power up the first time because the SB3100 must find and lock on the appropriate channels for communications. 1 Be sure that your computer is on and SB3100 is unplugged. 2 Plug the SB3100 in and notice that the lights on the front panel cycle through this sequence: • Power flashes during a self-test.
BASIC CONFIGURATION The SB3100 contains all necessary software. You don’t need to configure the SB3100 but you must configure your computer for TCP/IP and check for an IP address. Your service provider may provide additional instructions for setting up your computer. The following basic instructions are for Windows™ 95 or Windows 98. If you are using a different operating system, refer to that user guide. Configuring for TCP/IP 1 On the Windows Desktop, click Start.
BASIC CONFIGURATION 6 Click Add. 7 Double-click the Protocol option on Select Network Component Type window. 8 Click Microsoft in the Manufacturers section and then click TCP/IP in the Network Protocol section of Select Network Protocol window. 9 Click OK.
BASIC CONFIGURATION 10 Click TCP/IP on the Network window. If you have more than one TCP/IP entry, choose the one associated with the Ethernet card connected to the SB3100. 11 Click Properties. 12 Select the IP Address tab on the TCP/IP window. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when a prompt to restart your computer is displayed and then click OK again.
BASIC CONFIGURATION Verifying Your IP Address The following basic instructions are for Windows 95 or Windows 98. If you are using a different operating system, refer to that user guide. To check the IP address: 1 On the Windows Desktop, click Start. 2 Select Run. 3 Type winipcfg.exe. A window similar to the example is displayed. 4 Select your adapter name. 5 Click Renew. 6 Click OK after the system displays an IP address.
TROUBLESHOOTING This information is to help you quickly solve a problem. Before calling your service provider, try pressing the reset button. Resetting the SB3100 may take 5 to 30 minutes. Your service provider will need to know the status of the front-panel lights. The problem Possible Solution Green POWER light is off Check that the power cord is properly plugged into the wall outlet and the rear panel of the SB3100. Call your service provider.
SOFTWARE LICENSE For use with General Instrument cable modem IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE AGREEMENT (“AGREEMENT”) CAREFULLY BEFORE YOU OPEN THE PRODUCT PACKAGE AND USE THE PRODUCT, BY OPENING THE PRODUCT PACKAGE AND USING THE PRODUCT YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS AGREEMENT AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. UPON ACCEPTANCE, THIS AGREEMENT WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND GENERAL INSTRUMENT CORPORATION (“GI”).
You may You may not USE the software only in connection with the operation of a GI Cable Modem. The software is licensed to you as a single product and its component parts may not be separated for use on more than one computer. (Internal Modems Only) Use the software (and the software on the enclosed diskettes, if applicable) on any computer having a GI Cable Modem connected to or installed within it, as long as it is used only on one computer by one user at a time.
LIMITED WARRANTY What is covered? GI warrants to the original customer that (i) the diskette (if applicable) on which the enclosed software is recorded is free from defects in materials and workmanship under normal use, and (ii) the software will perform substantially in accordance with the User Guide.
General Instrument Corporation 462641-001-99 7/99
