SURFboard® Cable Modem SB2100 User Guide ®
REGULATORY INFORMATION Federal Communications Commission Radio and Television Interface Statement for a Class ‘B’ Device This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in the residential installation.
CAUTION RISK OF ELECTRIC SHOCK CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. CANADIAN COMPLIANCE This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada.
CON TENTS Introduction............................................. 2 Front Panel................................................................... 3 Rear Panel .................................................................... 4 Before You Begin .................................... 4 Installation ...............................................7 For a Single User ........................................................ 7 For Multiple Users .....................................................
INTRODUCTION ® The General Instrument SURFboard SB2100 cable modem enables you to connect your home or business computer to a DOCSIS-compliant data network. It provides high-speed access to the Internet and other online services. The SB2100 transmits and receives data at much higher speeds than traditional telephone or ISDN modems. Unlike a telephone modem, the SB2100 is always online. Just open your browser and surf.
INTRODUCTION Front Panel The three front-panel lights provide information about power, communications, and errors. 1 2 Light Color Description 1 Power Green When the light is on, the modem is on. 2 Active Amber When the light is blinking, data is being transmitted over the Ethernet cable. 3 Error Red When the light is on, the modem is in an error condition or going through a start up procedure.
INTRODUCTION Rear Panel The rear panel provides an Ethernet link status light, the power ON/OFF switch and all the connectors. 1 CUST S/N: 01PZCRS2KTP3 HFC MAC ID: 0020400169C0 P /N: 414395 -001 A S S E M B LE D N I M E X ICO Listed E158042 I.T.E. In p ut Volt ag e : 1 2 VD C DIAG Tested To Comply Wit h FCC Standar ds FOR HO ME OR OFFICE USE LINK 10BASET POWER ETHERNET 1 ON/OFF This is the power switch. 2 DIAG This port is used by the service provider.
BEFORE YOU BEGIN Before you begin the installation, check that you received: Power adapter with cord Required to connect the cable modem to the electrical outlet. One 10Base-T Ethernet cable Required to connect your computer to the cable modem. You need to purchase a 75-ohm coaxial cable with F-type connectors for connecting your SB2100 to the nearest cable outlet. If you have a TV set attached to the cable outlet, you may need a 5-900 MHz splitter to use both the TV and the cable modem.
BEFORE YOU BEGIN To use the SB2100 with your computer system, you need the following: NOTE Service Provider The Ethernet card must be installed before the SB2100. If it isn’t, follow the installation instructions that came with your Ethernet card. You must sign up with your local cable TV service provider who provides access to the Internet and other online services. Computer Your computer must support Ethernet and the TCP/IP protocol to access the SB2100.
INSTALLATION ON OFF I np ut Vo lt age 12 V DC Listed E158042 I.T.E C able M odem ModelS B2100 LINK 10BASET POWER ETHERNET The installation of the SB2100 can be completed in a matter of minutes. After you attach the three cables, you must configure your computer. For a Single User 1 Check that the power switch is in the OFF position. 2 Connect the coaxial TV cable to the SB2100 connector marked CABLE and the other end to the cable outlet or splitter.
INSTALLATION For Multiple Users Service provider The SB2100 can easily serve as a gateway to the Internet for up to 32 users. The users must be on the LAN and the SB2100 must be attached to the LAN and the cable system. TV cable The network administrator at your service provider configures your modem for multiple users.
OPERATION Powering Up the First Time NOTE To turn on your SB2100, simply toggle the power switch on the rear panel to ON. It is not necessary to turn it off when not in use. After you attach the cables to the SB2100, you must power up the SB2100. Powering up the SB2100 may take 5 to 30 minutes the first time because it must find and lock on the appropriate channels for communications. To power up: 1 Be sure that your computer is on and cable modem is OFF.
BASIC CONFIGURATION The SB2100 contains all necessary software. You don’t need to configure the cable modem but you must configure your computer for TCP/IP and check for an IP address. Your service provider may provide additional instructions for setting up your computer. The following basic instructions are for Windows™ 95 or Windows 98. If you are using a different operating system, refer to that user guide.
BASIC CONFIGURATION 6 Click Add. 7 Double-click the Protocol option on Select Network Component Type window. 8 Click Microsoft in the Manufacturers section and then click TCP/IP in the Network Protocol section of Select Network Protocol window. 9 Click OK.
BASIC CONFIGURATION 10 Click TCP/IP on the Network window. If you have more than one TCP/IP entry, choose the one associated with the Ethernet card connected to the cable modem. 11 Click Properties. 12 Select the IP Address tab on the TCP/IP window. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when a prompt to restart your computer is displayed and then click OK again.
BASIC CONFIGURATION IP Address The following basic instructions are for Windows 95 or Windows 98. If you are using a different operating system, refer to that user guide. To check the IP address: 1 On the Windows Desktop, click Start. 2 Select Run. 3 Type Winipcfg.exe. A window similar to the example is displayed. 4 Select your adapter name. 5 Click Renew, if an IP address isn’t displayed. 6 Click OK after the system displays an IP address.
TROUBLESHOOTING This information is to help you quickly solve a problem. Before calling your service provider, try turning the SB2100 off and then on to reboot, Powering up the SB2100 may take 5 to 30 minutes. The problem Possible Solution Green POWER light is off Check that the power switch is on. Check that the power cable at the modem and the adapter at the outlet. Cannot receive or send data Check that your TV is working if you have cable TV and you have a clear TV picture.
SOFTWARE LICENSE For use with General Instrument cable modem IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE AGREEMENT (“AGREEMENT”) CAREFULLY BEFORE YOU OPEN THE PRODUCT PACKAGE AND USE THE PRODUCT, BY OPENING THE PRODUCT PACKAGE AND USING THE PRODUCT YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS AGREEMENT AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. UPON ACCEPTANCE, THIS AGREEMENT WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND GENERAL INSTRUMENT CORPORATION (“GI”).
You may You may not USE the software only in connection with the operation of a GI Cable Modem. The software is licensed to you as a single product and its component parts may not be separated for use on more than one computer. (Internal Modems Only) Use the software (and the software on the enclosed diskettes, if applicable) on any computer having a GI Cable Modem connected to or installed within it, as long as it is used only on one computer by one user at a time.
LIMITED WARRANTY What is covered? GI warrants to the original customer that (i) the diskette (if applicable) on which the enclosed software is recorded is free from detects in materials and workmanship under normal use, and (ii) the software will perform substantially in accordance with the User Guide.
General Instrument Corporation 466676-001-99 4/99
