Installation guide

C-11
C.3.2.8 VPN Authentication using onboard RADIUS server fails
Ensure the following have been attempted:
• Ensure that the VPN user is present in AAA users
• This VPN user MUST NOT added to any group.
• Save the current configuration
C.3.2.9 Accounting does not work with external RADIUS Accounting server
Ensure that accounting is enabled.
• Ensure that the RADIUS Accounting server reachable
• Verify that the port number being configured on accounting configuration matches that of external
RADIUS Accounting Server
• Verify that the shared secret being configured on accounting configuration matches that of external
RADIUS Accounting Server
C.3.3 Troubleshooting RADIUS Accounting Issues
Use the following guidelines when configuring RADIUS Accounting
• The RADIUS Accounting records are supported for clients performing 802.1X EAP based authentication
or using the Hotspot functionality.
• The user name present in the accounting records, could be that of the name in the outer tunnel in
authentication methods like: TTLS, PEAP.
• If the switch crashes for whatever reason, and there were active EAP clients, then there would be no
corresponding STOP accounting record.
• If using the on-board RADIUS Accounting server, one can delete the accounting files, using the del
command in the enable context.
• If using the on-board RADIUS Accounting server, the files would be logged under the path:
/flash/log/radius/radacct/
C.4 Rogue AP Detection Troubleshooting
Motorola recommends adhereing to the following guidelines when configuring Rogue AP detection:
• Basic configuration required for running Rogue AP detection:
• Enable any one of the detection mechanism.
• Enable rogueap detection global flag.
• After enabling rogueap and anyone of the detection mechanisms, look in the roguelist context for
detected APs. If no entries are found, do the following:
• Check the global rogueap flag by doing a show in rogueap context. It should display Rogue AP status
as "enable" and should also the status of the configured detection scheme.
• Check for the "Motorola AP" flag in rulelist context. If it is set to "enable", then all the detected APs
will be added in approved list context.
• Check for Rulelist entries in the rulelist context. Verify it does not have an entry with MAC as
"FF:FF:FF:FF:FF:FF" and ESSID as "*"