Installation guide

C-4 Motorola RF Switch System Reference Guide
C.1.2 Access Port Issues
This section describes various issues related to Access Ports within theMotorola RF Series Switch network.
Possible issues include:
• Access Ports are Not Adopted
• Access Ports are Not Responding
C.1.2.1 Access Ports are Not Adopted
Access ports are not being adopted. The table below provides suggestions to troubleshoot this issue.
Settings in terminal
emulation program are
incorrectly set
Check the serial port settings in the serial terminal emulation program being
used. The correct settings are:
All else... Contact Motorola Support.
Possible Problem Suggestions to Correct
Access port is not
configured
Verify the license key that is set in the switch
Country code for switch is
not set
Verify the country code is entered into the switch prior to adopting any Access
Ports. The switch is not fully functional until a country code is set.
Access ports are off-
network
Verify the Access Ports are connected to the network and powered on
Access ports are restricted
in configuration
Verify the switch is not configured with an access control list that does not allow
Access Port adoption; verify that Access Port adoption is not set to “deny”.
Ensure that the Access Port adoption policy is added with a WLAN
Access Port is on Exclude
List
Verify the Motorola RF Series Switch ACL adoption list does not include the
Access Ports that are not being adopted.
Miscellaneous other issues
• With a packet sniffer, look for 8375 (broadcast) packets
• Reset the Motorola RF Series Switch. If the switch is hung, it may begin to
adopt Access Ports properly once it has been reset.
All else... Contact Motorola Support
Possible Problem Suggestions to Correct
Terminal Type VT-100
Port Any COM port
Terminal Settings 19200 bps transfer rate
8 data bits
no parity
1 stop bit
no flow control