Installation guide

Appendix C
Troubleshooting Information
This appendix provides basic troubleshooting information and workarounds to known conditions the user
may encounter. Wherever possible, it includes possible suggestions or solutions to resolve the issues. It is
divided into the following section:
• General Troubleshooting
• Troubleshooting SNMP Issues
• Security Issues
C.1 General Troubleshooting
This section describes common system issues and what to look for while diagnosing the cause of a problem.
The following information is included:
• Wireless Switch Issues
• Access Port Issues
• Mobile Unit Issues
• Miscellaneous Issues
• System Logging Mechanism
C.1.1 Wireless Switch Issues
This section describes various issues that may occur when working with a Motorola RF Series Switch.
Possible issues include:
• Switch Does Not Boot Up
• Switch Does Not Obtain an IP Address through DHCP
• Unable to Connect to the Switch using Telnet or SSH
• Web UI is Sluggish, Does Not Refresh Properly, or Does Not Respond
• Console Port is Not Responding