M Installation Manual QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal
© 2009 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change.
B Safety and Compliance i IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. • Clean only with dry cloth. • Do not block any ventilation openings. Install in accordance with the manufacturers instructions.
B During Installation • Do not place the cable terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. • Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings. • Install the terminal away from heat sources such as radiators, heat registers and stoves.
B This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC Declaration of Conformity Motorola Inc.
B Contents Safety and Compliance .................................................................................................................. i Introduction.................................................................................................................................... 1 Features........................................................................................................................................... 3 Getting Help....................................................
B Operational Check for the Remote Control ................................................................................... 30 Optimizing the High-Definition Settings ........................................................................................ 30 Graphics Overlaying the Video ...................................................................................................... 33 Diagnostics.......................................................................................................
B Figures Figure 1 – QIP7232 Front and rear views........................................................................................ 2 Figure 2 – QIP7100 Front and rear views........................................................................................ 2 Figure 3 – QIP7232 front panel........................................................................................................ 6 Figure 4 – Rear panel...................................................................................
B Introduction Introduction 1 This manual provides instructions for cable operator personnel to install the Motorola QIP7000 series High-Definition Set-top. This unit includes a high-end processor, expanded memory, and enhanced graphics to support digital, on-demand, and interactive services. It provides a full complement of interconnection options.
B Introduction Figure 1 – QIP7232 Front and rear views Figure 2 – QIP7100 Front and rear views QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a 2 This document is uncontrolled pending incorporation in a Motorola CMS
B Introduction Features Tuners • Two 54 to 864 MHz video tuners with digital video processor (Dual tuners available only with the QIP7200) • One dedicated tuner for the out-of-band (OOB) control channel Standard Audio/Video Features • • • • • • ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer CSA based encryption/DCII (via inserted CableCARD™) access control Out-of-band data receiver (70-130 MHz) 2.
B Introduction Simultaneously record programs from two channels while watching a different pre-recorded program, with the ability to switch viewing between any of the three programs Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record.
B Introduction Getting Help If you need assistance with your Motorola product, contact the Motorola Technical Support Call Center (TSCC): • • • Toll-free: 1 888 944 HELP (1 888 944 4357) Direct: 1 847 725 4011 Motorola Online: http://businessonline.motorola.com The TSCC is available 24 hours a day, 7 days a week, in addition, Motorola Online offers a technical documentation, repair status, shipping information and low priority issue creation/tracking.
Overview B 2 Overview Front Panel The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service. Certain functions, such as those requiring a numeric entry, require a remote control. Some connectors are not enabled and require the support of application software.
B Overview Figure 4 – Rear panel Table 3 – Rear panel connections Lable Description 1 FiOS TV In — Connects to FiOS signal from your service provider 2 RF Out — Ch 3/4 modulated audio/video (SDTV) to TV or VCR 3 IEEE-1394 — Audio and video device connection 4 YPbPr — Component video output (HDTV) 5 Audio — Composite Audio L/R outputs 6 Video — Composite Video (SDTV) output 7 Digital Audio (RCA)* — Provides Dolby® Digital 5.
B Overview System Overview This section introduces key concepts relevant to installing the Motorola Whole Home IP Video Network CPE. It describes: • The passive optical network (PON) connecting the customer premises to the headend • The Motorola Whole Home IP Video Network that you install at the customer premises • • Multimedia Over Coax Alliance (MoCA) technology Multi-room DVR The Motorola Whole Home IP Video Network connects to the fiber-to-the-premises (FTTP) passive optical network (PON).
B Overview The FTTP PON carries the following services: Service Description Two-way video service Video services include enhanced interactive services such as video on demand (VoD). Video is carried over the PON to the ONT and then over the in-home coaxial network. Digital and out-of-band (OOB) carriers are supported on the 50 to 862 MHz spectrum.
B Overview Figure 6 – Whole Home IP Video CPE overview The components include: • • • • • • Motorola or similar optical network Broadband Home Router (BHR) with embedded MoCA Motorola QAM/IP set-tops containing embedded MoCA technology: QIP7200 advanced digital set-top supporting HDTV and digital video recording (DVR) QIP7100 advanced digital set-top supporting HDTV QIP2500 core digital set-top supporting standard definition TV You must connect the BHR to an RF coaxial splitter connecting to the coaxial
B Overview MoCA Upstream MoCA technology bridges Ethernet traffic onto the coaxial cable network. MoCA operates from 975 to 1025 MHz on the MoCA WAN channel and 1125 to 1525 MHz, above the standard RF spectrum of 5 to 862 MHz. Video 1 MoCA 136 WAN LAN 1 1 2 3 4 5 67 8 OOB 6 0 50 50 860 975 1125 1025 1525 (MHz) Figure 7 – MoCA RF spectrum Each MoCA set-top requires an IP address for configuration and management, but do not require any other IP services.
B Overview Multi-Room DVR Multi-room DVR enables the customer to simultaneously play back programs recorded on a QIP7232 media hub (server) on up to two connected QIP7100 or QIP3100 media terminals (clients). Service providers can enable multi-room DVR for all customers or provide multi-room DVR as an extra-cost option. One QIP7232 media hub is required.
B Installation Installation 3 Whole Home IP Video Network Installation This section provides instructions to connect the Motorola Whole Home IP Video Network. RF IN QIP3100 media terminal Standard TV RF IN QIP7232 media hub HDTV RF Splitter ONT Embedded MoCA RF RF IN Ethernet Ethernet BHR Embedded MoCA Phone Figure 10 – MoCA Set-Tops Note: Always be sure to follow all of the Important Safety Considerations.
B Installation Before You Begin Before you move or change components on the subscriber’s entertainment system: • • • Be sure you have all required tools and equipment. • Check the home entertainment system. Determine if you are connecting to a Standard-Definition (analog NTSC supporting RF input, Baseband Composite video, or S-Video) or a High-Definition TV (Component video, HDMI, DVI or IEEE 1394).
B Installation • After you finish connecting the components: 1. Perform the Operational Check for the Remote Control. Be sure regular and VoD channels display. 2. Optimize the high-definition settings. Checking the Home Coaxial Network Topology This section assumes you are networking two or more QIP set-tops. Before you install the Motorola Whole Home IP Video Network hardware: 1.
B Installation 5. If the signal level at one or more coaxial outputs remains unacceptably low, the power loss may be caused by long coaxial cable runs using cable of insufficient quality. For example, a 330 ft (100 m) cable can reduce the power by 20 to 27 dB, depending on the cable quality. This results in a very low power level at the outlet of about -5 to -10 dBmV or lower. This loss, combined with loss from a splitter, causes marginal MoCA network performance. 6.
B Installation Audio Connection Options When connecting to a home theater receiver, depending on its inputs, you can use the following QIP7000 series audio outputs: Connection Type Description Digital audio optical (S/PDIF) or digital audio coaxial (RCA) If the receiver supports it, use the digital audio optical (S/PDIF) or digital audio coaxial (RCA) audio output to deliver Dolby Digital audio to a Dolby Digital home theater receiver.
B Installation 5. If Clr is displayed, press any other key to reset the terminal and turn it off to complete the clearing process. Connecting to the ONT If necessary, connect to the ONT to the home coaxial network. This example shows connecting the Motorola ONT1000 model which does not have embedded Multimedia over Coax Alliance (MoCA) technology. CAUTION Be sure the coaxial cabling on the customer premises is not connected to any digital network or satellite dish.
B Installation Connecting to the ONT with embedded MoCA If necessary, connect to the ONT to the home coaxial network. This example shows connecting the Motorola ONT1000M with embedded Multimedia over Coax Alliance (MoCA) technology. CAUTION Be sure the coaxial cabling on the customer premises is not connected to any digital network or satellite dish. Determine how to route the coaxial and Ethernet cables from the ONT into the home.
B Installation Table 6 – ONT1000M Connections Key Name Description 1 Telco ground terminal Connects the ONT1000M and the subscriber’s telephone, data, and cable TV wiring networks to protective ground at the electrical service ground electrode. 2 Fiber in OptiFit connector provides input to the ONT1000M from the PON network.
B Installation Connecting Homes with Multiple Existing Cable Drops Some customer premises may have multiple coaxial inputs from one or more taps, typically entering different locations in the home. For the PON, it is practical to have one connection only per customer premises. You must use a splitter and cabling to connect any additional drops to the ONT. The routing will depend on the layout of the home and customer preference.
B Installation Installation Overview 1. Determine if you are connecting to a: High-Definition TV or monitor Use the component video (YPbPr), HDMI, or IEEE-1394 outputs. No other video connection supports HDTV. If the TV has no HDMI input but does have a DVI input, connect a DVI-to-HDMI adapter or cable to the HDMI out connector on the QIP set-top instead of the IEEE-1394 connection, and the DVI-HDTV connector on your TV.
B Installation Cabling to an HDTV for Video For the best possible HDTV video quality: 1. If the TV has an HDMI input, connect it to the QIP7000 series HDMI output. If the TV has a DVI input, you can connect it to the QIP7000 series HDMI output using and HDMI-to-DVI converter cable or adapter. 2. If the TV has neither an HDMI nor a DVI input but has an IEEE-1394 input, connect it to the QIP7000 series IEEE-1394 output. If you use IEEE-1394, on-screen graphics do not display. 3.
B Installation Cabling to an HDTV for Audio Figure 15 – Cabling to an HDTV for Audio QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a 24 This document is uncontrolled pending incorporation in a Motorola CMS
B Installation Cabling to a High-Definition TV and an A/V Receiver for Video Figure 16 – Cabling to an HDTV and A/V Receiver for Video Note: If the A/V receiver includes an HDMI input & output, the QIP7000 series HDMI output can be connected directly to the A/V receiver. Because HDMI provides both video and audio output, no additional audio connections to the A/V Receiver and TV are required.
B Installation Cabling to a High-Definition TV and an A/V Receiver for Audio Figure 17 – Cabling to an HDTV and A/V Receiver Note: If the A/V receiver includes an HDMI input & output, the QIP7000 series HDMI output can be connected directly to the A/V receiver. Because HDMI provides both video and audio output, no additional audio connections to the A/V Receiver and TV are required.
B Installation Cabling to a Standard-Definition TV Figure 18 – Cabling to a Standard Definition stereo TV QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a 27 This document is uncontrolled pending incorporation in a Motorola CMS
B Installation Cabling to a Standard-Definition TV, A/V Receiver and VCR Figure 19 – Cabling to a Standard Definition TV, A/V Receiver and VCR Note: Because some entertainment equipment cannot simultaneously support composite video and S-Video, never simultaneously connect both video inputs. Note: This connection method does not support HDTV. For information, see Cabling to an HDTV for Video in this section.
B Installation Data Device Connections The QIP7000 series provides optional high-speed data services such as Internet access, USB, Ethernet, and more. The functionality of each data device port requires, and depends on, installed application software. The QIP7000 series rear panel provides the following data ports: Port type Description USB 2.
B Installation Verifying the MoCA Network To verify that the nodes are connected, check the rates on the Connected Home Status diagnostic (see Troubleshooting). Operational Check for the Remote Control The operational check tests communication with the remote control: Feature Testing Procedure Power on Press POWER on the remote control to turn on the QIP7000 series. Tune to the output channel (3 or 4) if using the RF output. Channel selection Scan through the channels using the CHANNEL + or - keys.
B Installation Use the remote control or the cursor keys on the front panel to navigate the on-screen menus: • • • • Press the ▲ and ▼ keys to highlight the setting you wish to change. Press the ► key to select an option. To exit the setting and move to another setting, press the ▲ or ▼ key. To exit the menu and save your settings, press the power or menu key. If the User Settings menu does not display on the HDTV screen, the TV may not support the default video output setting.
B Installation Setting Description Some televisions may only support certain video formats. Please consult your television’s user manual for more information on format compatibility. The QIP set-top can detect when the HDMI connection is in use. If you are not using the HDMI connection on the QIP set-top, the HDMI/YPbPr Output setting will display as YPbPr Output in the User Settings Menu.
B Installation Setting Description configured (USER). Defaults to AUTO. Options are AUTO or USER. Restore All Defaults To reset all User Settings to their defaults, select this option and press the ► key. Graphics Overlaying the Video The QIP7000 series can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the User Setting menu), closed captions, and IPG.
B Diagnostics Diagnostics 4 Diagnostics are displayed on the on-screen display (OSD) and front-panel display.
B Diagnostics d01 General Status This diagnostic displays system status information on the OSD and front panel. The information is updated each time the diagnostic is displayed.
B Diagnostics Environment code indicator Error code indicator Figure 22 – Example General Status display (no error) QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a 36 This document is uncontrolled pending incorporation in a Motorola CMS
B Diagnostics The General Status fields are: Field Description Error Error codes display on the front panel and OSD when an error occurs.
B Diagnostics d02 Purchase Status This diagnostic displays the status of subscriber event purchases on the OSD and front panel.
B Diagnostics The Purchase Status fields are: Field Description Unsent The number of purchases in the QIP remaining to be polled. It can be an integer from 0 to 63. Unack The number of reports that have not been acknowledged by the controller. It is an integer. Last Seq Num The last acknowledged sequence number of a purchase sent by the controller. It is a 16-bit, unsigned hexadecimal number.
B Diagnostics d03 Out-Of-Band (OOB) Status This diagnostic indicates the out-of-band control channel status. The information is updated every five seconds.
B Diagnostics The Out-Of-Band Status fields are: Field Description OOB Frequency Indicates the OOB tuner center frequency, from 70 to 130 MHz.
B Diagnostics Agile OOB Tuner Hunting An OOB frequency can be selected manually by pressing the MENU button while in the OOB Status diagnostics screen. To exit this mode, press the MENU button a second time, or press the POWER button. If the set-top is in the process of hunting for an OOB frequency, control of frequency selection is suspended, i.e. when the set-top is hunting, the ability to press the Menu button on the OOB status screen to display MAN FREQ is not available.
B Diagnostics d04 In-Band Status This diagnostic displays the in-band status for the last attempted tuned channel. The information is updated every 5 seconds.
B Diagnostics The In-Band Status fields are: Field Mode Description The values displayed on the OSD are: • 64 QAM — 64 QAM digital channel • 256 QAM — 256 QAM digital channel Carrier Lock Indicates whether the in-band receiver is locked to the carrier.
B Diagnostics d05 Unit Address/Security This diagnostic displays the unit address of the CableCARD, if inserted: Figure 26 – Front panel display of a unit address QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a 45 This document is uncontrolled pending incorporation in a Motorola CMS
B Diagnostics The Unit Address fields are: Field Description TvPC Installed Indicates whether the TvPC renewable security system is installed: NO — TvPC is not installed (Note: the QIP7000 series does not include a TvPC slot) CableCARD Inserted YES — CableCARD is inserted NO — CableCARD is not inserted Unit Address A unique decimal number that indicates the unit address or physical address. OOB Addresses Network The QIP7000 series network address displayed in decimal format.
B Diagnostics The Separable Security fields are: Field Description CARD Interface CableCARD Interface is a status indication of the interface between the QIP and CableCARD. It will indicate ‘Good’ if no errors were detected, ‘Error’ if there is a problem detected with establishing the CableCARD interface, or ‘Unsupported CARD’ if the inserted CableCARD is not an M-Card. CableCARD ID The unique identifier provided by the CableCARD. Host ID The unique identifier in the QIP Device Certificate.
B Diagnostics d06 Current Channel Status This diagnostic displays a status of the last attempted tuned channel on the in-band stream. The channel type determines the status display. This diagnostic displays a status of the last attempted tuned channel on the in-band stream. The channel type determines the status display.
B Diagnostics Purchasable indicator Digital channel indicator Preview indicator Epoch authorization code Figure 27 – Current channel status front panel displays The Current Channel status fields are: Field Description Type Indicates the channel type: OSD Front Panel Description DIGITAL d Digital bb (Digital channels only) The current epoch authorization reason is displayed in the hexadecimal format 0xbb on the OSD and front panel.
B Diagnostics Field Description NO Preview Off Cannot be purchased Indicates whether the current program is in preview mode: OSD Front Panel Description YES On In preview mode NO Off Not in preview mode MPEG Video Lock Indicates whether the video processor is locked to the video stream: YES — locked NO — not locked MPEG Audio Lock Indicates whether the audio processor is locked to the audio stream: YES — locked NO — not locked PCR Lock Indicates whether the in-band receiver is locked to
B Diagnostics d07 Upstream Status This diagnostic displays the Ethernet Return status. The information is updated each time this diagnostic is displayed.
B Diagnostics The Ethernet Return fields are: Field Description IP Set-top Enabled Displays YES if the set-top uses Ethernet return; otherwise NO. N/A if the value is invalid or cannot be retrieved. DHCP Offer Displays YES if the set-top has received the DHCP offer; otherwise NO. N/A if the value is invalid or cannot be retrieved. DHCP Ack Displays YES if the set-top has received the DHCP acknowledge; otherwise NO. N/A if the value is invalid or cannot be retrieved.
B Diagnostics d08 Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code versions are installed on the QIP7000 series. When the native suite is running, the diagnostics of the application operating system and all associated objects should be accessible.
B Diagnostics Download status Download data received indicator Number of segments remaining for download to complete. (Figure reflects 17012 segments remaining.
B Diagnostics The Code Modules fields are: Field Description Boot Code The boot code version in ASCII format. Version The firmware version and build date in ASCII format. Digital Secure Processor The digital secure processor version in ASCII format (N/A is indicated if the platform does not detect a digital secure processor). Downloadable Lists all objects loaded, or being loaded, onto the QIP7000 series in ASCII format.
B Diagnostics d09 Memory Configuration This diagnostic displays the QIP7000 series memory configuration. The information is updated when you display the diagnostic. Note: There is no front panel display for this diagnostic.
B Diagnostics d10 Audio/Video Status Audio/Video Status diagnostics display information regarding audio and video content and settings configured for the set-top. The Audio/Video Status fields are: Field Description AUDIO SPDIF Indicates S/PDIF Mode as set by application software. OSD Display LFE: Low Frequency Effect N/A Audio S/PDIF mode is not applicable. IEC958PCM PCM audio selected.
B Diagnostics Field Muting State and Method Description 0 LFE is not available. 1 LFE is available (for example, ‘Dolby Digital 5.1 surround’). The Audio and Video Mute Status indicates if the audio and/or video has been muted by the software. The audio mute is either ‘On’ or ‘Off’. The Video Mute describes the MPEG muting method selected by the software and indicates if the output video is in the mute state by displaying ‘On’ or ‘Off,’ followed by the mute method.
B Diagnostics Field Description T4 Closed Caption service T 4. Primary Lang Primary language established by the provider (default, Service 1). Second Lang Secondary language established by the provider (Service 2). Service 3 Set by the provider Service 3. Service 4 Set by the provider Service 4. Service 5 Set by the provider Service 5. Service 6 Set by the provider Service 6.
B Diagnostics d11 Interface/Port Status The Interface Status diagnostic displays when running in Thin Client. There is no front panel display. The information on the OSD is updated when you display the diagnostic.
B Diagnostics QIP7000 (P2) Series Hybrid QAM/IP HD Set-top Terminal • Installation Manual 574702-001 a 61 This document is uncontrolled pending incorporation in a Motorola CMS
B Diagnostics The Interface Status fields are: Field Description 1394 I/O Device Indicates if enabled; indicates if active. USB I/O Device Indicates if enabled; indicates if active. Ethernet Device Indicates if enabled; indicates if active. Parallel Port Indicates if enabled; indicates if active. IR Xmit Indicates if enabled; indicates if active. Hard Drive Status Indicates if enabled; indicates if active. Smart Card Indicates if enabled; indicates if active.
B Diagnostics d12 User Setting Status This diagnostic displays the user settings. The format may vary. The information on the OSD and front panel is updated when you display the diagnostic. The User Setting Status fields are: Setting Description TV Type Allows you to specify the style of television connected to the QIP set-top. Options include 16:9, 4:3 LETTERBOX, and 4:3 PAN SCAN. The 16:9 option is the default selection.
B Diagnostics Setting Description 4:3 Override The 4:3 Override setting allows you to specify the video output format of the QIP set-top when it is tuned to a Standard-Definition program or playing back a Standard-Definition program from the DVR. Options include 480i, 480p, Stretch, and Off. By default, the 480i option is selected. The options are used as follows: • 480i — The QIP set-top will present standard-definition programs in the StandardDefinition 480i format (720 x 480 pixels).
B Diagnostics d13 DVR/Hard Drive Status This two-page diagnostic displays the DVR and hard-drive status.
B Diagnostics The DVR/Hard Drive Status fields are: Field Description Enabled Indicates whether the DVR is enabled, based on the QIP7000 series Connected State (CONNECTED or DISCONNECTED) and resource availability (resource authorized; hard disk installed and functional): OSD Front Panel Description True En DVR enabled False Un DVR disabled Stream Indexer Ver. The stream indexer version number, without leading zeros; for example, version 0000000065 is displayed as “65”. Content Record Ver.
B Diagnostics d14 Application Specific Information This diagnostic displays information about application servers: The Application Specific Information fields are: Field Description Server# Name The application server name of up to 14 alphanumeric characters. It is blank if the value is invalid or no value can be retrieved. Srvr # IP Addr The application server’s IP address in dotted-decimal format xxx.xxx.xxx.xxx; each xxx is from 0 to 255.
B Diagnostics d15 Interactive Status This diagnostic describes the interactive information that is displayed only when Thin Client platform is running. The information on the OSD and front panel is updated at least once every 5 seconds while the diagnostic is displayed. This is an example of a code module display with status descriptions: Figure 30 – Interactive status front panel display The Interactive Status fields are: Field Description IP Address The IP address in dotted-decimal format xxx.xxx.
B Diagnostics Field Description connection to MAC PID Stream. I dc INIT_WAIT_DC_OR_C The QIP7000 series is in the interactive initialization state and waiting for the default configuration or the contention channel list messages. IL WAIT_LM_ACK The QIP7000 series is in the interactive initialization state and waiting for Link Management Response ACK for Local Address Message. I SO WAIT_SO_ACK The QIP7000 series is in the interactive initialization state and waiting for a Sign On acknowledgement.
B Diagnostics d16 Connected Home This diagnostic displays the MoCA network status: CONNECTED HOME STATUS RF Freq: 1150 MHz MoCA Node/ Set-top Dev (#Ses)/ Node Ver MAC/IP -/1 M ETerm (0) 02.51 xx:xx:xx:xx:xx:xx 169.254.001.xxx -/2 EHub (2) 02.51 xx:xx:xx:xx:xx:xx 169.254.001.xxx -/3 ETerm (1) 02.51 xx:xx:xx:xx:xx:xx 169.254.001.xxx -/4 ETerm (0) 02.51 xx:xx:xx:xx:xx:xx 169.254.001.xxx 3/5 ETerm (0) 02.51 xx:xx:xx:xx:xx:xx 169.254.001.xxx 0/- ETerm (0) 02.51 xx:xx:xx:xx:xx:xx 169.254.001.
B Diagnostics Scrolling down displays a table showing the Transmission (TX) Data Rate between Nodes for up to 8 nodes, in Mbps. The MoCA Node IDs displayed on this table are the same as on the Connected Home Status screen.
B Diagnostics d17 Key Pad / LED Test This diagnostic verifies the functionality of the front panel indicators and the front-panel keypad. Each highlighted character corresponds with a front-panel key press.
B Troubleshooting Troubleshooting 5 Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction. Table 8 – Troubleshooting Guidelines Problem Possible Solution The QIP set-top will not power on The QIP set-top may have received a software update and may not power on while the new software is being installed. Try again in a few minutes.
B Troubleshooting Problem Possible Solution There is no audio from the center and/or surround speakers of a home theater receiver connected to the QIP set-top Not all Dolby® Digital programs feature full 5.1 surround sound. In some cases, the programs may only contain left and right stereo audio. • Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the QIP set-top and the home theater receiver.
B Troubleshooting Problem Possible Solution There are black bars above and below the picture All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen. • Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TVs to display a full screen picture when the QIP7000 series is tuned to a 4:3 program. • Set the TV TYPE to 4:3 Pan-Scan.
B Troubleshooting IP Network Issues Insufficient RF Network Throughput If the RF light on the BHR is flashing after you connect it to a set-top, use the Connected Home Status diagnostic to display the data rate for each MoCA network link (see Troubleshooting) The Transmit data rate between each MoCA node is shown on the Link Status page. The MoCA node can be correlated to the MAC address of each device on the Connected Home diagnostic.
B Troubleshooting Bypassing an Amplifier To bypass the MoCA signal around an in-line amplifier that cannot handle two-way traffic nor has insufficient bandwidth for MoCA: 1. Locate the line amplifier by tracing the coaxial cable back towards the ONT. 2. Disconnect the existing RF cable from the amplifier. 3. Move the existing amplifier to a position near the point of entry. As shown in the figure below, connect each existing coaxial cable to the diplexer.
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