Personal Communicator User's Guide

Troubleshooting
99
Your SIM card
won’t work
• Is the card inserted correctly?
• Is it chipped, scratched, or visibly damaged? Return it to
your service provider.
• Check the SIM contacts. If dirty, clean them with an
antistatic cloth.
You can’t make
international calls
• Some service providers block the ability to make
international calls. Contact your Service Provider.
• Have you included the correct codes? Press and hold 0
(zero) to display the international dialing prefix (
+) and then
enter the country code followed by the phone number.
The battery won’t
charge
• Check the charger. Is it properly connected? Are its
contacts clean and dry?
• Check the battery contacts. Are they clean and dry?
• Check the battery temperature. If it is warm, let it cool
before recharging.
• Is it an old battery? Replace the battery.
• Are you using a Motorola original battery? Your charging
system may not be able to communicate with your battery.
The battery icon
and meters are
missing
• Are you using a Motorola original battery? Your charging
system may not be able to communicate with your battery.