Specifications

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If this happens... Before calling Technical Support...
During Installation and Power-Up…
The self-image video is not
clear.
Maintain a distance of at least 17 inches
from the camera.
Increase the lighting in the room.
The self-image video is too
dark.
Increase the lighting in the room.
There is no incoming video
(of the other party) on the
video screen.
Ask the other party to check that their
camera lens is not covered.
Cancel the call and try again.
The incoming video image is
too dark.
Tell the other party to increase the lighting
in the room they are in.
Try adjusting the brightness of your LCD
screen. Review LCD Brightness on page 10
of the User Guide.
The incoming video image
freezes.
Allow a few seconds for the problem to
correct itself.
Cancel the call and try again.
There is no incoming audio
(you can’t hear the other
party).
Have the other party confirm that their mute
setting is off.
Check the speaker volume setting.
There is an echo. Lower the volume.
The surface may be too hard. Put a
placemat or mouse pad under Ojo.
The acoustics of the room may not be ideal.
Move Ojo to another location with better
acoustics.
Appendix 4 – Troubleshooting