Specifications

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If this happens... Before calling Technical Support...
During Installation and Power-Up…
After successfully connecting
to the server, Ojo prompts
you to “Please Call Customer
Service“ while “Activating
Phone” is highlighted in
orange.
Place a call to Customer Service to activate
your Ojo.
This is a routine occurrence the first time
you set up Ojo.
You’ve made all the
connections but the Home
screen does not come up.
Check that power is connected and the
power source is turned on.
Check router settings.
The Home screen displays
the wrong time and date.
If your time and date are off by more than a
day or two, check router settings.
Otherwise, review Setting the Correct Time
Zone on page 7 of your User Guide . Your
Ojo may be functioning correctly but set for
the wrong time zone.
Appendix 4 – Troubleshooting