Specifications

35
If this happens... Before calling Technical Support...
During Installation and Power-Up…
Ojo informs you of network
problems and displays
“Network Problems. Please
Consult User Manual.”
Press  to move to the CONNECTION
screen. You may need to enter a Static IP
address for your network set up. Please
refer to Appendix 3.
If, after updating
your IP address,
Ojo again checks
for a network
connection and
fails, place a call to
Customer Service.
After successfully connecting
to the network, Ojo prompts
you to “Please Call Customer
Service“ while “Connecting
to Server” is highlighted in
orange.”
Place a call to Customer Service to
authenticate the unit.
This is a routine occurrence the first time
you set up Ojo.
Appendix 4 – Troubleshooting