Specifications

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Appendix 4 – Troubleshooting
If this happens... Before calling Technical Support...
During Installation and Power-Up…
Ojo prompts you to “Please
Plug In The Network Cable.”
Check that the Ethernet cable is connected
to the “ROUTER/MODEM” port on the back
of Ojo, and the other end is plugged into an
open port on your router.
The “ROUTER/MODEM” port uses green and
amber LEDS to indicate connection status
and speed. The green LED blinks when data
is flowing through the connection, otherwise
it stays lit. The amber LED is off for low
speed connections and lit for high speed
connections. If connected properly the
green status LED on the Ojo should be lit or
blinking. If not try using a different Ethernet
cable.
If a different cable fails, try power cycling
Ojo once more.
If it still fails, place a call to Technical
Support.