User`s manual

System Menu
B-7
B
Enter the number, including area code if required. Do not use any
separators except for a comma (,) or equal sign (=) if required to
search for a dial tone (depending on which modem protocol was
selected), such as when dialing out of a location having an internal
switchboard. Additionally, preface the number with one of the
dialing selections. The dialing selection can also be changed within
the number being dialed if necessary if an internal dialing system
takes a different dialing mode than the external world switched
network. When connection has been made, the system reports:
Service Call in progress - Connected
The remote system can now send either the MESS (Message
Control) to send a message, or the RCC (Request for Concurrent
Console) to enter the concurrent mode.
Sending Messages
Use the MESS command to send a message from the customer
service center to the console of the calling system. The message is a
string of data no more than 80 bytes in length terminated with a
carriage return. The ROM code moves the string to the console
followed by a carriage return and a line feed.
This command can be used to send messages to the operator (such
as ÒPlease stand byÓ) to give an indication of activity while various
processes are taking place at the customer service center. Many of
these message commands may be sent while in the command
mode.
Concurrent Mode
In concurrent mode, all input from either the port, the console, or
the remote, is taken simultaneously. All output is sent to both ports
concurrently. Use the RCC command to request concurrent
console. A prompt is displayed. If the operator enters Y, a single
character y is sent to the customer service system, followed by the
console menu as displayed on the operators console. If the operator
enters N, the single character f is sent to the customer service
system and the call is terminated.