User`s manual

Using the Service Call Function
B-6
B
When an option is selected, the system asks:
Do you want to change the baud rate from 1200 (Y/N)?
If you answer Y (the default is N), the system prompts:
Baud rate [300, 1200, 2400, 4800, 9600] 1200?
Enter a baud rate from the and press Return. If you do not enter a
value, the baud rate remains as previously set.
The system then asks:
Is the modem already connected to customer service (Y/N)?
When a connection has been made to a customer service center (or
any other remote device), hang up does not automatically occur; it
is an operation that you initiate. If a system reset has occurred, for
instance, a hang up does not take place, and connection to customer
service is still in effect. In this case, it is not necessary or desirable to
attempt to reconnect on a connection that is already in effect.
When an answer is entered, the system responds:
Enter System ID Number:
This number is typically assigned to your system by customer
service. The customer service computer may do a check to assure
the validity of this number for login purposes.
The system responds with:
Wait for an incoming Call or Dial Out (W/D)?
Enter W to wait for the other computer to dial in to complete the
connection. Enter D for dialing out yourself. If D is selected, the
system asks:
UDS Modem:
(T) = Tone Dialing (Default), (P) = Pulse Dialing
(=) = Pause and Search for a Dial Tone
(,) = Wait 2 Seconds
The system then asks:
Enter phone number: