Specifications

9 - 10 MC75A Enterprise Digital Assistant Integrator Guide
Four Slot Ethernet Cradle
Vehicle Cradle
Table 9-4 Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
Battery is not
charging.
MC75A removed from
the cradle too soon.
Replace the MC75A in the cradle. The 3600 mAh capacity
battery fully charges in less than five hours. Tap
Start >
Settings > System > Power to view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
MC75A is not inserted
correctly in the cradle.
Remove the MC75A and reinsert it correctly. Verify charging
is active. Tap
Start > Settings > System > Power to view
battery status.
Ambient temperature of
the cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0
o
C and 35
o
C.
During
communication, no
data was transmitted,
or transmitted data
was incomplete.
MC75A removed from
cradle during
communication.
Replace MC75A in cradle and retransmit.
MC75A has no active
connection.
An icon is visible in the status bar if a connection is active.
Table 9-5 Troubleshooting the Vehicle Cradle
Symptom Possible Cause Action
MC75A battery
charging LED does
not light up.
Cradle is not receiving
power.
Ensure the power input cable is securely connected to the
cradle’s power port.
MC75A battery is not
recharging.
MC75A was removed
from the cradle too soon.
Replace the MC75A in the cradle. The 3600 mAh capacity
battery fully charges in less than five hours.
Battery is faulty. Replace the battery.
MC75A is not placed
correctly in the cradle.
Remove the MC75A from the cradle, and re-insert correctly. If
the battery still does not charge, contact customer support.
The MC75A battery charging LED slowly blinks amber when
the MC75A is correctly inserted and charging.
Ambient temperature of
the cradle is too warm.
Move to an area where the ambient temperature is between
0
o
C and 35
o
C.