User guide

11 - 10 MC67 User Guide
Four Slot Ethernet Cradle
Vehicle Cradle
Table 11-3 Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
During
communication, no
data transmits, or
transmitted data was
incomplete.
MC67 removed
from cradle during
communications.
Replace MC67 in cradle and retransmit.
MC67 has no active
connection.
An icon is visible in the status bar if a connection is currently
active.
Battery is not
charging.
MC67 removed
from the cradle too
soon.
Replace the MC67 in the cradle. The 3600 mAh battery fully
charges in less than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
MC67 is not
inserted correctly in
the cradle.
Remove the MC67 and reinsert it correctly.
Ambient
temperature of the
cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0°C (32°F) and 50°C (122°F).
Table 11-4 Troubleshooting the Vehicle Cradle
Symptom Possible Cause Action
MC67 battery charging
LED does not light up.
Cradle is not
receiving power.
Ensure the power input cable is securely connected to the
cradle’s power port.
MC67 battery is not
recharging.
MC67 was removed
from the cradle too
soon.
Replace the MC67 in the cradle. The 3600 mAh battery fully
charges in less than six hours.
Battery is faulty. Replace the battery.
MC67 is not placed
correctly in the
cradle.
Remove the MC67 from the cradle, and re-insert correctly. If
the battery still does not charge, contact customer support.
The MC67 battery charging LED slowly blinks amber when the
MC67 is correctly inserted and charging.
Ambient
temperature of the
cradle is too warm.
Move to an area where the ambient temperature is between
-20
o
C and 50
o
C 50°C (-4°F and 122°F).