User guide

11 - 6 MC67 User Guide
Troubleshooting
MC67
Table 11-1 Troubleshooting the MC67
Problem Cause Solution
When pressing the
power button the
MC67 does not turn
on.
Battery not charged. Charge or replace the battery in the MC67.
Battery not installed
properly.
Install the battery properly. See Installing the Battery on page
1-4 .
System crash. Perform a reset. See
Resetting the MC67 on page 2-12 .
When pressing the
power button the
MC67 does not turn on
but two LEDs blink.
Battery charge is at
a level where data
is maintained but
battery should be
re-charged.
Charge or replace the battery in the MC67.
Battery did not charge. Battery failed. Replace battery. If the MC67 still does not operate, perform a
reset. See
Resetting the MC67 on page 2-12 .
MC67 removed
from cradle while
battery was
charging.
Insert MC67 in cradle. The 3600 mAh battery fully charges in
less than six hours.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
Cannot see characters
on display.
MC67 not powered
on.
Press the Power button.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
MC67 removed
from cradle or
disconnected from
host computer
during
communication.
Replace the MC67 in the cradle, or reattach the communication
cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software was
incorrectly installed
or configured.
Perform setup. Refer to the MC67 Integrator Guide for details.
No sound. Volume setting is
low or turned off.
Adjust the volume. See Adjusting Volume on page 2-12 .