Specifications

TMP-12508-54 rev. D Company Confidential
Page 11 of 18
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners. © Motorola, Inc. 2010
PMB1887 REV A PRP84826
Comprehensive
Coverage
• Full access to technical support resources
• Rights to download and use software releases and
supporting documentation
(prepaid) or
within 30 days
thereafter
Five years
SSG-MC65XX-50
Service Center
Support – Bronze
• Seamless coverage, renewable in one-year increments
• Covers normal wear and tear
• Includes all materials, parts and labor
• Bronze-level service delivers depot repair with 3-day in-
house turnaround time
• Gold-level service includes advance device replacement
and the Commissioning service
• Full access to technical support resources
• Rights to download and use software releases and
supporting documentation
Any time
One year SCB-MC65XX-10
Three years SCB-MC65XX-30
Service Center
Support – Gold
One year SCG-MC65XX-10
Three years
SCG-MC65XX-30
Enterprise Mobility
Software Support
• Full access to technical support resources
• Rights to download and use software releases and
supporting documentation
Any time
One year
SWS-EMHW-0250-10
SWS-EMHW-1000-10
SWS-EMHW-5000-10
Three years
SWS-EMHW-0250-30
SWS-EMHW-1000-30
SWS-EMHW-5000-30
Five years
SWS-EMHW-0250-50
SWS-EMHW-1000-50
SWS-EMHW-5000-50
NOTE: please refer to Solution Builder for the most up-to-date information, including global pricing and available options.
7. Software Support and Entitlement Process
As of January 1, 2010, customers will not be entitled to receive telephone or e-mail technical support for
hardware or software issue diagnosis if their products are not covered under warranty or covered by an
Enterprise Mobility Services agreement.
Customers are required to have a valid Motorola Enterprise Mobility Services agreement in place to
receive software support, which includes technical telephone and e-mail support and the ability to
download and use software releases. Customers will need to provide product information when initiating
their support requests, including the serial number of the product configuration(s) for which they require
software.
Requests to download software releases are completed by submitting the “Request Download” form on
Support Central or by calling the Motorola Enterprise Mobility support center. The information will be
routed directly to a dedicated team that will quickly validate customer entitlement. Customers will then
receive an e-mail containing instructions on how to download the appropriate software.
Customers who wish to purchase an Enterprise Mobility Services agreement can do so through the normal
channels that they currently use to purchase Motorola products and services.
For more information:
• Motorola employees: please visit the
Enterprise Mobility Services Marketing Software
Support home page
• Partners: please visit the Services tab on the Product & Services Central page of the
PartnerSelect Hallway