Specifications

TMP-12508-54 rev. D Company Confidential
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6. Enterprise Mobility Services
Management Services for the MC65
Motorola’s Managed Device Service, a key component of our Device Management Framework,
provides complete end-to-end management of customers’ device assets with the expertise to help
improve the availability of their mobile devices throughout their organization. Motorola’s Managed
Device Service is comprised of two fundamental components provided through Motorola’s Managed
Services Delivery Center: multi-lingual help desk support, which provides problem resolution by
telephone while utilizing specialized tools for remote triage; and proactive device management, which
provides software management, asset management and security, together with operational analysis
and reporting.
Enterprise
Mobility Services
Service Description
Time of
Purchase
Length of
Coverage
Service Part
Number
Managed Device
Service
• Comprehensive device management including
remote access and troubleshooting, asset
management, software management, security
and reporting
•
Requires MDS-INIT
Any time Custom
MDS-000
Managed Device
Service Initiation
• Includes operational environment readiness,
service initiation and onboarding
• Required for purchase of MDS-000
MDS-INIT
NOTE: due to the complex nature of each customer’s environment, this service is custom quoted. Please
contact your local Services Account Manager to help you develop a quotation for your customer.
Support Services for the MC65
Motorola’s Support Practice includes the complete Customer Services portfolio of traditional “break/fix”
services, including Service from Start with Comprehensive Coverage through the newer software support
programs.
Seamless integration with Motorola’s Customer Services team helps ensure ongoing support for your
customer’s complete solution. Our experienced support engineers are available to assist customers with
problem diagnosis and resolution — helping to ensure their business-critical systems are always up and
running at peak performance.
The following Support Services are available to keep the MC65 operating at peak performance throughout
its lifecycle:
Enterprise
Mobility Services
Service Description
Time of
Purchase
Length of
Coverage
Service Part
Number
Service from the
Start – Bronze with
Comprehensive
Coverage
• Multiple years of seamless coverage at a one-time cost
• Covers:
– Normal wear and tear
– Internal and external components damaged through
accidental breakage
– Select accessories that ship together with the MC65
 Includes styluses, screen protectors, hand straps
and battery doors (where applicable)
• Depot repair with 3-day in-house turnaround time for
Bronze-level service
• Advance device replacement for Gold-level service
• Automatic application of engineering changes
Up front with
the hardware
(prepaid) or
within 30 days
thereafter
Three years
SSB-MC65XX-30
Five years
SSB-MC65XX-50
Service from the
Start – Gold with
Up front with
the hardware
Three years
SSG-MC65XX-30