Specifications

Maintenance & Troubleshooting 7 - 11
Cables
Trigger Handle
Table 7-7 Troubleshooting the Cables
Symptom Possible Cause Action
MC55 battery is
not charging.
MC55 was
disconnected from AC
power too soon.
Connect the power cable correctly. Confirm main battery is charging
under Start > Settings > System > Power. The 2400 mAh battery
fully charges in approximately four hours and the 3600 mAh battery
charges in approximately six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC55 is not fully
attached to power.
Detach and re-attach the power cable to the MC55, ensuring it is
firmly connected.
During data
communication,
no data
transmits, or
transmitted data
was
incomplete.
Cable was
disconnected from
MC55 during
communications.
Re-attach the cable and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not installed
or configured properly.
Perform setup as described in the Chapter 3, ActiveSync.
Table 7-8 Trigger Handle
Problem Cause Solution
Scan line does not appear
when trigger is pressed.
MC55 is not attached properly to the
Trigger Handle and is not making contact
with the connector.
Remove the MC55 from the Trigger
Handle and reinsert.
MC55 does not contain a scanning
application.
Load a scanning application on the
MC55. Refer to the MC55 Integrator
Guide.
Scanning application is not active. Start the scanning application.
MC55 Trigger Setting not installed or set
properly.
See Install Trigger Settings Software on
MC55 for instructions on installing the
software.