Specifications

Maintenance & Troubleshooting 7 - 9
Four Slot Ethernet Cradle
Table 7-4 Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
Battery is not
charging.
Battery was removed
from the charger or
charger was unplugged
from AC power too soon.
Replace the MC55 in the cradle. The 2400 mAh battery fully
charges in approximately four hours and the 3600 mAh
battery charges in approximately six hours. Tap Start >
Settings > System > Power to view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
MC55 is not inserted
correctly in the cradle.
Remove the MC55 and reinsert it correctly. Verify charging is
active. Tap Start > Settings > System > Power to view
battery status.
Ambient temperature of
the cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0
o
C and 35
o
C.
Attempt by the MC55
to ActiveSync failed.
MC55 removed from the
cradle while the LED was
blinking green.
Wait one minute and reinsert the MC55 in the cradle. This
allows the cradle to attempt another synchronization.
Using an outdated
version of ActiveSync.
Visit http://www.microsoft.com for the latest ActiveSync
software.
ActiveSync on the host
computer has not yet
closed the previous
ActiveSync session.
Wait one minute and reinsert the MC55 in the cradle. This
allows the cradle to attempt another synchronization.
Incorrect cable
configuration.
Ensure the correct cable (Ethernet) is used with the cradle.
Communication software
improperly configured.
Perform setup as described in Chapter 3, ActiveSync.
MC55 ActiveSync
disabled or not
configured to accept
network connection.
On the MC55, tap Start > ActiveSync > Tools > Options >
Options button. Then, uncheck the Enable PC sync using
this connection: check box.
Host ActiveSync
disabled or not
configured to accept
network connection.
On the host computer, check File > Connection Settings >
Allow network (Ethernet) Server Connection with this
desktop computer.
During
communication, no
data was transmitted,
or transmitted data
was incomplete.
MC55 removed from
cradle during
communication.
Replace MC55 in cradle and retransmit.
MC55 has no active
connection.
An icon is visible in the status bar if a connection is active.