Specifications

10 - 8 MC17/MC17A/MC17T/MC17U Product Reference Guide
The mobile computer
does not accept scan
input.
Scanning application
is not loaded.
Verify that the mobile computer is loaded with a scanning
application. See the System Administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between
exit window and bar
code is incorrect.
Ensure mobile computer is within proper scanning range.
Mobile computer is
not programmed for
the bar code.
Program the mobile computer to accept the type of bar code
being scanned. Ensure that the bar code parameters are set
properly for the bar code being scanned.
Mobile computer is
not programmed to
generate a beep.
If a beep on a good decode is expected and a beep is not
heard, check that the application is set to generate a beep
on good decode.
Battery is low. If the scanner stops emitting a laser beam when the Scan
key is pressed, check the battery level. When the battery is
low, the scanner shuts off before the mobile computer low
battery condition notification.
Note: If the scanner is still not reading symbols, contact the
distributor or service.
During data
communications, no
data was transmitted, or
transmitted data was
incomplete.
Incorrect cable
configuration.
See the System Administrator.
Communications
software is not
installed or
configured properly.
Perform setup as described in Chapter 8, Cradle
Installation .
Ensure that Microsoft ActiveSync 4.5 or greater is installed
on the host computer.
Cannot ActiveSync with
Host Computer
Wrong USB cable
used.
Ensure that the cable has a USB A connector on one end
and a USB mini B connector on the other end.
Host computer not
configured properly.
Ensure that ActiveSync on the host computer is set to allow
USB connections. See Chapter 4, ActiveSync for more
information.
Table 10-1 Troubleshooting the Mobile Computer (Continued)
Problem Cause Solution