User manual

20 Troubleshooting
Setting Up During setup on
devices for Android™
and iOS, I am not able
to find my Device
during the last step and
the setup fails.
Please reset the Device to setup
mode and try again. Press and hold
the PAIR/RESET button on the
bottom of the Device until you hear a
beep. Wait for a minute for the Device
to restart. When the Device LED is
flashing, this indicates that it is in setup
mode. Now restart the setup from
your smartphone again.
Connectivity
Issues
I get a message: We
are having problems
accessing your Device.
This could be due to
the lack of an internet
connection. Please
wait and try again later.
1. Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
2. If the problem remains, please
restart your Device to check if
this fixes the problem.
3. Please restart your Wireless
Router.
Connectivity
Issues
I am not able to access
my Device.
Please check if the Device is within
Wi-Fi range. If the LED on your Device
is flashing slowly, please try to move
the Device closer to the router for
better Wi-Fi connectivity and try
again.
General Which platforms are
supported for
accessing my Device?
Minimum requirement:
Android™ 4.2
iPhone /iPad iOS version 8.0