User manual

Troubleshooting 23
ENGLISH
Setting Up During setup on
devices for Android™
and iOS, I am not able
to find my Device
during the last step and
the setup fails.
Please reset the Device to setup
mode and try again. Press and hold
the PAIR button on the front of the
Device until you hear a beep. Wait for
a minute for the Device to restart.
When the Night Light is flashing, this
indicates that it is in setup mode. Now
restart the setup from your
smartphone again.
Connectivity
Issues
I get a message: We
are having problems
accessing your Device.
This could be due to
the lack of an internet
connection. Please
wait and try again later.
1. Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
2. If the problem remains, please
restart your Device to check if
this fixes the problem.
3. Please restart your Wireless
Router.
Connectivity
Issues
Even though I am
accessing my Device
from the same Wi-Fi
network, I still find my
Device is shown as
remote. I can only
access it for 5 minutes
at a time.
Please check your wireless router
settings. For example, for Buffalo
brand routers there is an option called
Wireless Isolation. Please disable this
option.
General Which platforms are
supported for
accessing my Device?
Minimum requirement:
Android™ 5.0
iPhone /iPad iOS version 8.0
General I do not hear any sound
when I am accessing
the Device
You can tap on the speaker icon in the
Audio Monitoring to hear audio.