User manual

22 Troubleshooting
8. Troubleshooting
Problem
Category
Problem
Description / Error
Solution
Account I am unable to login
even after registration.
Please check your user name and
password.
Account I receive an error
message saying:
"E-mail ID is not
registered".
Please ensure that you have
registered with us. Tap Sign in to
create an account.
Account What do I do if I forget
my password?
Click on the "Forgot Password" link on
https://app.hubbleconnected.com/
#lostpassword OR on your Android™
or iOS application. An e-mail will be
sent to your registered e-mail address.
Account I am unable to receive a
new password
although I have used
the "Forgot Password"
option.
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
Setting Up While I am adding a
new Device to my
account, I am not able
to find any Device to
add.
If you are trying to add a Device which
has previously been added into your
account or another account, you will
first have to reset the Device. Refer to
Section 5.5.