i860 Digital Multi-Service, Data-Capable Portable Field Service Manual Basic and Field Level Test Procedures July 8, 2004 68P80400P73-A i
Manual Revisions Changes that occur after this manual is printed are described in the Field Manual Revisions (FMRs). The FMRs provide the most current instructions and component information. Copyright Information The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc.
SAFETY AND GENERAL INFORMATION IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION. READ THIS INFORMATION BEFORE USING YOUR INTEGRATED MULTI-SERVICE PORTABLE RADIO.
SAFETY AND GENERAL INFORMATION ALL MODELS WITH FCC ID AZ489FT5833 MEET THE GOVERNMENT'S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commission of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population.
SAFETY AND GENERAL INFORMATION P Operational Warnings F Operational Cautions For Vehicles Equipped with an Air Bag Antennas Do not place a portable radio product in the area over the air bag or in the air bag deployment area. Air bags inflate with great force. If a portable radio is placed in the air bag deployment area and the air bag inflates, the radio product may be propelled with great force and cause serious injury to occupants of the vehicle.
SAFETY AND GENERAL INFORMATION • Use of a non-recommended attachment to a battery charger may result in a risk of fire, electric shock, or injury to persons. • Make sure the battery charger power cord is located so that it will not be stepped on, tripped over, or subjected to damage or stress. • An extension cord should not be used with any battery • Do not disassemble a battery charger; take it to a qualified service technician when service or repair is required.
MODEL INFORMATION MODEL INFORMATION This manual applies to the following iDEN i860 Digital Portable models: H73XAN6RR4AN 806-940 MHz, Multi-Service, Data-Capable Portable MODEL NUMBERING SYSTEM Typical Model Number: Position: H 1 7 2 3 3 X 4 A 5 N 6 6 7 R 8 R 4 A N 9 10 11 12 Position 1 - Type of Unit H = Hand-Held Portable M = Mobile Product Positions 2 and 3 - Model Series Position 12 - Unique 40 = i85s/i55sr/i50sx Products 41 = i90c Products 45 = i710 Products 48 = i80s Products 56 = i30sx/
MODEL SPECIFICATIONS MODEL SPECIFICATIONS GENERAL FCC Designation: Operational Modes: 800 MHz Band only: Temperature Range: Operating Storage (w/o battery) Power Supply: Battery Type Recommended Battery: Battery Voltage: Nominal Range Dimensions (HxWxD): w/750mAh battery door w/500mAh battery door Weight: (without battery) RECEIVER AZ489FT5833 Receiver Type: Phone Frequency Range: Private Group Circuit Data Packet Data Channel Spacing: TRANSMITTER Superheterodyne Transmitter Type 851-870 MHz Frequenc
CONTENTS CHAPTER 1 SAFETY AND GENERAL INFORMATION . . . . . . . iii MODEL INFORMATION . . . . . . . . . . . . . . . . . . . . . vii MODEL SPECIFICATIONS. . . . . . . . . . . . . . . . . . . viii CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Who Should Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How This Manual Is Organized . . . . . . . . . . . . . .
CONTENTS Self-Test Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Self-Test Reset Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CHAPTER 4 CHAPTER 5 3-2 3-2 3-3 Alert Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS Connecting the Unit to the RSS Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8 Codeplug Repair Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Codeplug Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10 CHAPTER 7 PREPARING FOR FIELD LEVEL TESTING. . . . . 7-1 Preparing Equipment for Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS APPENDIX A xii Camera Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16 ORDERING REPLACEMENT PARTS AND KITS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Domestic Orders . . . . . . . . . . . . . .
PREFACE The iDEN i860 Digital Multi-Service, Data-Capable Portable Field Service Manual contains the information necessary to identify and fix problems in the Motorola i860 Digital Portable. This unit is based on digital technology and is designed to operate on iDEN systems. Basic and field-level service for the this unit as described in this manual includes troubleshooting, testing, board swapping, and maintenance.
PREFACE: Conventions Used in This Manual 1.3 Conventions Used in This Manual The following conventions are used throughout this manual: italics bold code 1.
CHAPTER 1 OVERVIEW To achieve a high spectrum efficiency, the i860 digital multi-service, data-capable portable uses a unique modulation technology and sophisticated voice-compression algorithm. The voice of the person speaking into the microphone is converted into a digital bit stream consisting of zeros (0) and ones (1). The stream then is modulated into a radio-frequency (RF) signal, which is transmitted over the air to another unit. This process is called digital modulation. 1.
OVERVIEW: iDEN Digital Modulation Technology RL 0dBm 10 dB/ -10 -20 -30 Power -40 (dB) -50 -60 -70 -20 -10 0 10 20 Frequency from Desired Channel Center (kHz) Figure 1-1. Spectrum of iDEN Quad 16QAM Quadrature Phase Shift Keying (QPSK) is one of the most common modulation techniques for satellite communications. In QPSK, a digital data stream is taken two bits at a time to generate four possible phase states of the transmitted carrier. A characteristic of this technique is its resistance to noise.
OVERVIEW: iDEN Voice Compression Technology algorithms and one digital-signal processor (DSP) to perform voice compression/decompression and RF modulation/demodulation. Base Station Control Channel Transmitting 6 of 6 slots continually.
OVERVIEW: iDEN Voice Compression Technology (GPS) system. Each burst is numbered; the number is referred to as the slot number. All bursts occurring at a given time carry the same slot number. Inbound transmission bursts (sent from the unit) are offset 19 milliseconds from the outbound burst; the inbound burst begins 4 milliseconds after the end of the outbound burst (see Figure 1-2 on page 1-3).
OVERVIEW: Global Positioning System (GPS) Section 1.3 Global Positioning System (GPS) Section The U.S. Department of Defense (DoD) has built a 24-satellite constellation for the purpose of pinpointing locations anywhere on the planet. The satellites circle the earth every 12 hours, transmitting radio signals at a fixed frequency of 1575.42 MHz. The satellites share the 1575.42 MHz spectrum with each other through the use of CDMA modulation.
OVERVIEW: SIM Cards To remove a SIM card (Figure 1-3): F CAUTION: Do not touch the gold-colored area of the SIM card. 1. Power off the unit and remove the battery cover and battery. 2. Turn the unit face down so that the antenna is at the upper left corner. 3. Slide open latch. 4. Open the SIM card holder (see Figure 1-3). 5. Grasp SIM card from one side and pull out. Angled (cut) corner Figure 1-3. Removing a SIM Card Figure 1-4. Inserting a SIM Card To insert a SIM card (Figure 1-4): 1.
CHAPTER 2 COMPONENTS, ICONS, AND INDICATORS To conduct basic troubleshooting and maintenance of the i860 unit, you must become familiar with the components, display icons, and status indicators associated with the unit. 2.1 Component Views Earpiece Antenna Full-sized Display External Display Volume Controls c. Front View—Flip Closed Push-To-Talk (PTT) Button Audio Jack Microphone Accessory Connector a. Flip Open Mute Button Speaker Display Shift Button b. Top View Release Button d.
COMPONENTS, ICONS, AND INDICATORS: Display Icons 2.2 Display Icons Icons for this unit provide information that is useful for troubleshooting and testing purposes. All features can be accessed through the main menu. When using a feature, the icon for that feature appears in the upper left corner of the display. Depending upon features and options chosen, the following icons can appear on the unit’s display. NOTE: Feature icons may appear in various places within the display.
COMPONENTS, ICONS, AND INDICATORS: Display Icons i Recent Calls: Access information about recent calls. list of calls recent calls menu Call Setup menu s p Shortcuts Create shortcuts to screens. Profiles: Apply groups of settings together. new profile form list of profiles Profiles menu k Call Alert: Access information about call alerts. list of call alerts Call Alerts menu 2.2.2 Camera: Image in camera lens shows on the main display. Media Center: Edit captured images.
COMPONENTS, ICONS, AND INDICATORS: Display Icons Ringer Off — your phone is set not to ring. M Vibrate On — your phone is set vibrate. Speaker Off — Sets Direct Connect and Group Connect sound to come through the earpiece rather than through the speaker. Your phone does not ring for DC and GC calls if Alert Type is set to SILENT or Vibrate. u w y x D EF i j k l m n 2.2.3 Messages — you have one or more messages. Internet — you are ready to browse the internet or are browsing the internet.
COMPONENTS, ICONS, AND INDICATORS: Display Icons 2.2.4 Contacts Type Icons Contacts stores up to 600 numbers or addresses. Each Contacts entry can store several numbers or addresses. Information stored in Contacts is saved on your SIM card. If you move your SIM card to another SIM-based Motorola phone, you can access information stored in Contacts from that phone. Each number or address stored must be assigned a Contacts type.
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CHAPTER 3 DISPLAYS, MESSAGES, AND ALERTS To conduct basic troubleshooting and maintenance of the i860 unit, you must become familiar with the display screens, errors, messages, and alert tones associated with the unit. 3.1 Power-Up Sequence Extend the antenna for optimum power and press p momentarily to turn on the unit and begin the power-up sequence. The power-up sequence initiates a series of displays on the unit. As shown below, each display reflects a stage of the sequence.
DISPLAYS, MESSAGES, AND ALERTS: Power-Down Sequence 3.2 Power-Down Sequence To power down the unit, press p for one second or more. 3.3 Messages 3.3.1 Self-Test Errors The following table contains the list of self-test non-reset errors. These errors are displayed as SELF CHECK ERROR YXXXX (YXXXX represents the identifier for that error). Table 3-1. Self-Test Errors 3.3.
DISPLAYS, MESSAGES, AND ALERTS: Messages 3.3.3 Service Messages Service messages indicate the probable cause of a problem. The following table lists the messages, their probable causes, and recommended corrective actions. Table 3-3. Service Messages Message Cause Charger Attached While Power Down Device Attached 17-Pin connector plugged in while powered up. Device Detached 17-Pin connector removed while powered up.
DISPLAYS, MESSAGES, AND ALERTS: Alert Tones 3.4 Alert Tones This unit can send alert tones to the earpiece, speaker, or external speaker. Press t to determine where some of the tones are sent. As shown in the following table, alert tones have specific frequencies and cadences/durations. They are grouped according to function; grouped tones have the same tone specifications. Table 3-4.
DISPLAYS, MESSAGES, AND ALERTS: Alert Tones Table 3-4.
DISPLAYS, MESSAGES, AND ALERTS: Using the Optional Vibrate Function Table 3-4. Alert Tones (Continued) Tone Low High Freq Cadence When Tone Occurs Self-Test Fail Spkr Spkr 900Hz 1x500ms on Self test fails on power up Speaker Volume Set Spkr Spkr 1000Hz Continuous Volume changed on quiet channel or in Programming Menu System Busy Ear Spkr 480/ 620Hz 4x(0.25s on+0.25s off) 480Hz; 4x (0.25s on+ 0.
DISPLAYS, MESSAGES, AND ALERTS: Using the Optional Vibrate Function To set unit to vibrate for Direct Connect and Group Connect calls only: 1. From the main menu, select Settings > 2-Way Radio > Alert Type. 2. If Alert Type does not appear, from the main menu select Ring Tones. Make sure Vibrate All or Silent All is set to Off. Repeat step 1. 3. Press O to change. 4. Scroll to Vibe. 5. Press O to select.
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PREPARING FOR BASIC LEVEL TESTING 4.6 Test Equipment The following equipment is useful when testing an i860 unit: a reference unit, a reference SIM card, and reference accessories. For a list of recommended test and programming equipment used to troubleshoot this unit, see Appendix A: Ordering Replacement Parts and Kits. 4.6.1 Reference Unit Use a reference unit (i860 unit known to be in good working order) to verify the accuracy of some tests.
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CHAPTER 5 BASIC LEVEL CHECKS AND SELF TESTS Before you perform basic troubleshooting and self tests on an i860 unit, determine if any special conditions could affect testing and check the units for defective parts. There are five categories of basic tests: • • • • • Preventive maintenance Mechanical/electrical checks Troubleshooting Self tests Technician tests Test procedures are listed in the order in which they should be implemented.
BASIC LEVEL CHECKS AND SELF TESTS: Basic-Level Test Checklist 5.3 Basic-Level Test Checklist Use the following checklist to ensure that all the necessary tests are performed and to provide a tracking mechanism in case the unit is sent to the next level of service. Check the appropriate box for each test performed and indicate whether or not the test was completed successfully. Table 5-1.
BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks 5.5 Mechanical and Electrical Checks Before conducting more complex tests, clean and check the unit for any mechanical defects that might cause or contribute to the problem.
BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks 5. Power on the unit, and verify that the test SIM card works with the unit. If the unit works, the customer’s SIM card is defective and should be replaced, or the problem is due to operator error, system, or carrier. If the unit does not work, the unit is defective and should be sent to the iDEN Radio Support Center.
BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks 5.5.4 Battery Connections Test Use this test to check the battery connections in the unit. The battery connections test time is approximately 5 minutes: 1. Remove the battery cover and battery from the unit. 2. Inspect the battery for physical damage. If damage is evident, replace the battery. 3. Insert and remove the battery several times to check the battery connections and back plate of the unit.
BASIC LEVEL CHECKS AND SELF TESTS: Mechanical and Electrical Checks 7. Press RFRSH. The unit will respond with “Scanning for Satellites” or “Satellite Data Is Outdated, Continue?” depending upon whether the GPS Almanac is up-to-date or not. 8. If the unit responds with “Satellite Data is Outdated, Continue?” press YES, otherwise, no action is required. The unit is searching for satellites. Once it has obtained a position fix, the unit will display the “Position” information sheet again.
BASIC LEVEL CHECKS AND SELF TESTS: Troubleshooting 4. If the image is defective, the camera may need to be replaced via a new flip assembly. 5. Repeat steps 1 to 3. 6. If the image is defective, the main display may need to be replaced via a new flip assembly. 7. Repeat steps 1 to 3. 8. If image is defective, replace the main board. 9. Repeat steps 1 to 3. 10. If the test is successful, power down the unit. 5.
BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures 5.7.2 Programming Menu Settings Check Use this test to verify that the unit’s menu settings perform correctly. The settings check test time is approximately 10 minutes: Display/Info: The Display/Info menu controls how the keypad and display appear: • Wallpaper — Wallpapers can be set at different time settings and in a random order. Settings > Display/Info > Wallpaper > OK > Wallpaper. Settings > Display/Info > Wallpaper > OK > Auto Cycle.
BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures • Auto Ans — sets your phone to automatically answer an incoming call after a specified number of rings. When this feature is on, the phone answers by connecting you to the caller; it does not send the call to voice mail, unless you are out of coverage or on the line. • Flip Activation — User can set the flip opening to answer and/or end a call. Settings > Phone Calls > Flip Activation > OK > Flip to Ans.
BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures 2. 3. Scroll to Last Call. Press O. • PTT Picture — • AlertType — sets your phone to make no sound when you receive DC and GC calls. To set your phone to vibrate instead of making a sound when you receive DC and GC calls, even if you want your phone to ring for other features: 1. 2. 3. 4. From the main menu, select Settings > DC/GC Options > Alert Type. If Alert Type does not appear, from the main menu select Ring Tones.
BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures • Line2 — sets ringer volume for phone line 2. • Messages — sets the volume of message notifications. • Earpiece — sets the volume of sound coming out of the earpiece. • Speaker — sets the volume of sound coming out of the speaker. • Keypad — sets the volume of sound associated with pressing keys and buttons. • Java Earpiece — Sets the Earpiece volume when selected java application is on.
BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures • GPS PIN — enables and disables your phone’s GPS PIN security feature. To turn the GPS Enabled security feature on or off: 1. 2. 3. 4. 1. 2. Note: When you receive your phone, your GPS PIN is 0000. Press O. To change your GPS PIN: From the main menu, select Settings > Security > Change Password > GPS PIN. Enter the current GPS PIN. 3. 4. 5. 6. 7. Note: When you receive your phone, your GPS PIN is 0000. Press O.
BASIC LEVEL CHECKS AND SELF TESTS: Self-Test Procedures 5.7.3 • Return to Home — controls how long the recent calls list displays after calls. • Airplane Mode — User option to stop unit from receiving/transmitting radio frequency. Settings > Advanced > Airplane Mode > OK > Off. Settings > Advanced > Airplane Mode > OK > On. Settings > Advanced > Airplane Mode > OK > [Help]. • Phone Only — prevents your phone from making or receiving Private calls or group calls.
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CHAPTER 6 BASIC LEVEL TEST MODES AND PROCEDURES To complete basic testing of an i860 unit, you must enter a test mode to retrieve data from the unit, and perform the technician tests in the correct sequence with the appropriate equipment. Test procedures are listed in the order in which they should be implemented. Each test contains a description of what it does, the approximate time needed to perform it, and the type of equipment required (if any).
BASIC LEVEL TEST MODES AND PROCEDURES: Test Modes 6.1.2 Display Screens Display screens on this unit provide information that is useful for troubleshooting purposes. These displays appear only when the unit is placed in debug mode (see “Entering Debug Mode” on page 6-1). To navigate through the screens, press the appropriate scroll key to highlight the desired screen, and then press OK or the View option key. To select a choice within a screen, press the Select option key.
BASIC LEVEL TEST MODES AND PROCEDURES: Test Modes Table 6-1. Display Screens (Continued) 6.1.3 Name Description IMEI/SIM ID Displays the electronic serial number and SIM ID serial number. The IMEI is the global name assigned to the mobile station at manufacturing time and should correspond to the serial-number tag of the unit. The SIM ID is the SIM electronic serial number and should correspond with the number stamped on the SIM card. Pressing OK allows the IMEI/SIM ID to be traced.
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures 3. Press *. 4. Press Menu three times. 5. Press the left Scroll key. 6. Press Menu twice. 7. Press the left Scroll key. 8. Press Menu. You now are in test mode. To exit test mode, press the option key under Exit. The unit waits for a few seconds, resets, and then re-registers the unit. 6.2 Test Mode Test Procedures Enter debug or test mode to perform the following tests: • • • • 6.2.
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures 9. Press the Start option key to begin the actual audio test in the TX On mode. 10. Talk into the microphone. The audio from the earpiece should sound clear. If there is a problem with the microphone or the earpiece, power down the unit and repeat the test. If the problem persists, send the unit to the field-level Support Facility. 11. Press the Tx Off key, and repeat the previous step. 12. Press the Stop key to end the test. 6.2.
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures c. Press Select to view the Codeplug Version. The first half of the line displays the codeplug structure and default version; the second half displays the codeplug bandmap. d. Press Back to return to the Unit Info display, and then scroll down to highlight the CSD Ver choice. e. Press Select to view the Customer Static Data version. The first number indicates the customer. The second number indicates the structure revision.
BASIC LEVEL TEST MODES AND PROCEDURES: Test Mode Test Procedures e. Summary selection contains time and longitude/latitude expressed in degrees. Accuracy in meters is also displayed. f. GPS Version contains information about the custom Sirf software used in the unit. 13. Press Back to return to the Trace Mode display. 14. Scroll down to highlight IMEI/SIM ID, and then press OK to view the IMEI/SIM ID display.
BASIC LEVEL TEST MODES AND PROCEDURES: Technician Test Procedures 28. Scroll down to highlight Hardware, and then press OK to view the Hardware display. This screen displays RF Xtal (RF Crystal), a factory-tuned parameter that adjusts the output frequency; Xtal Offset (RF Crystal Warp offset), which is derived during frequency compensation; and Level Set (Level Set value), which regulates the transmit output power of the unit. 29. Press Back to return to the Trace Mode display. 30.
BASIC LEVEL TEST MODES AND PROCEDURES: Connecting the Unit to the RSS Workstation 6.5 Connecting the Unit to the RSS Workstation Some technician tests enter programming information into the unit. To perform these tests, the unit must be correctly connected to the test equipment. Recommended equipment: data cable RS232 (NKN6560A) or USB data cable (NKN6559A), computer workstation with RSS installed.
BASIC LEVEL TEST MODES AND PROCEDURES: Connecting the Unit to the RSS Workstation 6.5.1 Codeplug Repair Procedure If the codeplug is corrupted, the unit displays a SELF CHECK ERROR 0800 message. The procedure for repairing a corrupted codeplug is described in the RSS online Help System. Equipment Required: Computer workstation with RSS installed, data cable RS232 or USB, reference unit (must be the same model as the problem unit). To access the codeplug Help topic in Windows: 1.
CHAPTER 7 PREPARING FOR FIELD LEVEL TESTING Field level testing requires external equipment and support. To conduct field level troubleshooting and testing of an i860 unit, you must become familiar with the screen readouts of the recommended test equipment. Display screens provide information that is useful for troubleshooting purposes. Refer to Chapter 3 for information on the displays, errors, alert tones, and messages associated with this unit. 7.
PREPARING FOR FIELD LEVEL TESTING: Using RSS • • • Wear a conductive wrist strap in series with a 100 kΩ resistor to ground. Do not wear nylon clothing when handling any printed-circuit board. Prior to touching any printed-circuit board, touch an electrical ground to remove any static charge that might have accumulated. Refer to Service and Repair Note SRN-F1052 for more information.
PREPARING FOR FIELD LEVEL TESTING: Connecting an iDEN Unit to the R-2660 Coaxial Cable RF In/Out (N-type) Unit Under Test Battery Eliminator R-2660 Communications System Analyzer + 5.0 to 12.0 Vdc Power Supply Figure 7-1. Typical R-2660 Setup To connect the unit to the R-2660: 1. Ensure the unit is powered off, and then turn on the R-2660. 2. Remove the battery cover and battery from the unit, and insert the reference SIM card. 3. Attach the battery eliminator to the back of the unit. 4. Engage RF.
PREPARING FOR FIELD LEVEL TESTING: Operating the R-2660 10. Power up the subject unit. Refer to the R-2660 Digital Communications System Analyzer Operator’s Manual for more information on how to use this equipment. 7.4 Operating the R-2660 Most of the technician tests performed with the R-2660 Communications System Analyzer require that the analyzer use the Initial Registration test mode. To enter Initial Registration mode: 1. Turn on the R-2660. 2.
PREPARING FOR FIELD LEVEL TESTING: Disassembling and Reassembling the Unit 7.4 Disassembling and Reassembling the Unit Motorola recommends the service technician follow a prescribed disassembly sequence to access specific items or components of the unit. This product is an efficiently designed package that incorporates the physical overlap and integration of some modular components. Refer to the Disassembly Sequence flowchart for a suggested path to reach specific components.
PREPARING FOR FIELD LEVEL TESTING: Battery Cover 7.7 Battery Cover 7.7.1 Remove: 1. Place thumb or fingernail against release latch (see Figure 7-2). 2. Push button down until cover releases and pull cover away. 3. Push cover up to release from top clips. 7.7.2 Install: 1. Bring top clips of cover into their respective slots. 2. While keeping clips engaged, close cover until release latch fully snaps into place. Figure 7-2. 7.
PREPARING FOR FIELD LEVEL TESTING: Antenna 7.9 Antenna Required Tools: T-4 Torx bit, sharp scribe. 7.9.1 Remove: 1. Extend antenna whip fully. 2. Remove valence plug at base of antenna to expose T4 screw head (see Figure 7-3). 3. Loosen T-4 counterclockwise. Remove completely. 4. Hold unit stationary while pulling at antenna collar until antenna assembly releases. 7.9.2 2 Install: 1. Carefully push antenna collar into position. 2.
PREPARING FOR FIELD LEVEL TESTING: Back Housing 7.10 Back Housing Required Tools: T-6 Torx bit, black stick. Preparation: Remove battery cover, extend antenna. Open audio jack seal and accessory connector seal. 7.10.1 Remove: 1. Remove four T-6 screws—one in the antenna tube channel. 2. Gently separate the housing halves. Do not stress flex strip near PTT key. Remove audio jack seal (see Figure 7-4). 3.
PREPARING FOR FIELD LEVEL TESTING: Coin Cell 7.11 Coin Cell Required Tools: Black stick. 7.11.1 Remove: 1. Locate coin cell at flex strip near speaker (see Figure 7-6). 2. Pull up coin cell flex strip carefully with stick. Do not crease or fold flex (see Figure 7-7). 3. Note polarity of cell. Wedge point of black stick under coin cell to work out of holder (see Figure 7-8A). Figure 7-6. Figure 7-7. 7.11.2 Install: 1. Observe correct polarity. 2. Insert cell into holder at angle (see Figure 7-8B). 3.
PREPARING FOR FIELD LEVEL TESTING: Main Board, Microphone Seal, and Keypad 7.12 Main Board, Microphone Seal, and Keypad Required Tools: Black stick. 7.12.1 Remove: 1. Wedge black stick under 50-pin flex connector. Gently pry upwards along length until release (see Figure 7-9). 2. Remove microphone seal by inserting point of black stick under seal skirt and gently prying up on seal perimeter Do not push or touch microphone (see Figure 7-10). 3. Remove keypad by peeling away from bosses (see Figure 7-11).
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly 7.13 Flip Assembly 7.13.1 Remove Flip Assembly: Required Tools: Hinge Mechanism tool, T-4 torx bit, black stick, scribe. NOTE: i860 flip components include a self-contained Hinge Mechanism (see Figure 7-13), which is removed and installed using the Hinge Mechanism tool. No other tool is to be used for servicing the Hinge Mechanism. 1. Remove T-4 screw holding left knuckle on flex side (see Figure 7-12). Slide out static knuckle (see Figure 7-13).
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly Figure 7-14. Figure 7-15. Figure 7-16. Figure 7-17. Figure 7-18.
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly 7.13.2 Install: Required Tools: T-4 Torx bit, black stick, Hinge Mechanism tool. Preparation: Obtain new pushbutton if previous damaged during removal. 1. Align flip assembly to front housing. Guide Flex connector through opening in front housing. 2. Insert black stick in cam mechanism side to press on spindle while inserting left knuckle into position while aligning flip and housing. Torque T-4 screw head to 0.5 in.lbs. 3.
PREPARING FOR FIELD LEVEL TESTING: Flip Assembly Figure 7-20. Figure 7-21.
PREPARING FOR FIELD LEVEL TESTING: Exploded View and Parts List 7.14 Exploded View and Parts List This section contains the component parts list and exploded view for the i860 unit.
PREPARING FOR FIELD LEVEL TESTING: Exploded View and Parts List 7.14.1 Component Parts List Table 7-2. Component List 7-16 # Description Part Number Reference 1 Housing, Flip Assembly 1585656F01 2 Hinge 5585592F01 3 Cover, Flip Knuckle, Left 1585720F01 4 Housing, Front 1585653F01 5 Screw, Center 0385693E01 6 Cap, Hinge Button, Right 3885896F01 7 Cover, Hinge Button, Right 3885614F01 8 Housing, Back Assembly 1585325F01 9 Antenna, Retract.
PREPARING FOR FIELD LEVEL TESTING: Exploded View and Parts List 7.15.
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CHAPTER 8 FIELD LEVEL TEST MODES AND PROCEDURES To perform field level testing on the i860 unit, you must enter a test mode to retrieve data from the unit, and perform the technician tests in the correct sequence with the appropriate equipment. NOTE: All tests should be performed in an RF interference-free environment. Test procedures are listed in the order in which they should be implemented. Each test contains a description of what it does and the type of equipment required (if any).
FIELD LEVEL TEST MODES AND PROCEDURES: Required Test Equipment The following tests are performed in test mode: • TX Power Test • BER Tests 800BER1 800BER2 800BER3 800BER4 900BER1 900BER2 900BER3 NOTE: The Power, MPX, and MOD test parameters are for factory use only and should not be adjusted by field service personnel. The default values for these parameters are as follows: 8.
FIELD LEVEL TEST MODES AND PROCEDURES: Field-Level Test Checklist Table 8-1.
FIELD LEVEL TEST MODES AND PROCEDURES: Registration/Call Test 8.4 Registration/Call Test Use this test on a unit having any of the following symptoms: No Service failures, Please Wait... Registering failures. (Use a reference unit to get a baseline.) Note: For 900 MHz verification, please perform the BER Test. May require ordering additional option for test. Contact Motorola Customer Service (see Appendix A). Set up the R-2660 for iDEN Mobile operation, and connect the unit to the RF IN/OUT connector.
FIELD LEVEL TEST MODES AND PROCEDURES: SQE Test 8.5 SQE Test Use this test on a unit having any of the following symptoms: No service failures or poor SQE/ RSSI (poor performance in known good coverage area). Set up the R-2660 for iDEN Mobile operation, and connect the unit to the RF IN/OUT connector. See Figure 7-1 on page 7-3. Connect the regulated battery eliminator to the unit to be tested. Remove the antenna from the unit. Set the power supply 4.0 Vdc. Pass Notes: 1.
FIELD LEVEL TEST MODES AND PROCEDURES: TX Power Test 8.6 TX Power Test Use this test on a unit on a unit having bad transmission (TX) or intermittent service failures. (This is a transmitter test only.) Set up the R-2660 for Spectrum Analyzer display, and connect the unit to the RF IN/OUT connector. Notes: 1. Place the unit into Test Mode for this test. 2. Unit will transmit at greater than 24 dBm. 3.
FIELD LEVEL TEST MODES AND PROCEDURES: BER Test 8.7 BER Test Use this test on a unit having any of the following symptoms: resets (RAAAA Type), No Service failures. Set up the R-2660 for iDEN BER Test, and connect the unit to the RF IN/OUT connector. Connect the battery eliminator to the unit. Remove the antenna. Set power supply between 5.0 and 12.0 Vdc. Notes: 1. 2. 3. 4. 5. 6. Confirm the reset log has errors. Place the unit into Test Mode for this test.
FIELD LEVEL TEST MODES AND PROCEDURES: Power-Up Test 8.8 Power-Up Test Use this test to check power-up. Symptoms: dead battery, short battery life, or unit does not power up. Try to power up the unit. Note: In the United States, the Main board can only be replaced and programmed at the factory or iDEN Radio Support Center. Pass Verify that the display pixels light up. Fail Swap the Display module and the Main board one at a time in that sequence until the display lights up.
FIELD LEVEL TEST MODES AND PROCEDURES: Keypad Test 8.9 Keypad Test Use this test to check the operation of the unit’s keypads and display. Symptoms: unit locked, or stuck key . Power up the unit. Enter the Model Assembly (MA) Test Mode. Verify that all the display tests complete correctly. Swap the Display module and the Main board one at a time in sequence until the display lights up.
FIELD LEVEL TEST MODES AND PROCEDURES: Audio Test 8.10 Audio Test Use this test to check the audio portion of the unit. Set up the R-2660 for iDEN Mobile operation, and connect the unit to the RF IN/OUT connector. Place an interconnect call. (See Registration/Call test.) Notes: 1. Verify that the unit can pass the SQE test before performing the Audio test. 2. This test checks outbound interconnect signals using the earpiece. Fail Perform Registration/Call troubleshooting procedure.
FIELD LEVEL TEST MODES AND PROCEDURES: Reset Test 8.11 Reset Test Use this test on a unit having any of the following symptoms: unit resets, or unit powers off and then on. Set up the R-2660 for iDEN Mobile operation, and connect the unit to the RF IN/OUT connector. Power up the unit. Enter Initial Registration mode (see Operating the R-2660). Notes: 1. Verify that the unit has resets entries in the Reset log. See the Reset Log Test. 2. Try to duplicate the failure. 3.
FIELD LEVEL TEST MODES AND PROCEDURES: Reset Log Test 8.12 Reset Log Test Use this test to check the reset log in the unit. To perform the reset log test: 1. Power on the unit and wait until registration is complete. 2. If the unit does not have the latest software version, reflash (reprogram) the unit. If the unit attempts to reset, perform the Reset test (see page 8-11). 3. Enter debug mode (see page 6-1). The Unit Info display appears. 4.
FIELD LEVEL TEST MODES AND PROCEDURES: Model Assembly (MA) Test Mode Test 8.13 Model Assembly (MA) Test Mode Test Model Assembly Test Mode is an embedded series of operational tests of the unit's user interface and functional features. Motorola iDEN recommends MA Test Mode be performed after any servicing of the unit. MA Test mode is achieved by starting from a power-down condition: 1. Press and hold three number keys simultaneously with the Power key, such as 1-2-3, 4-5-6, 7-8-9. 2.
FIELD LEVEL TEST MODES AND PROCEDURES: Model Assembly (MA) Test Mode Test 8.
FIELD LEVEL TEST MODES AND PROCEDURES: GPS Receiver 8.14 GPS Receiver Use this test on a unit to check functionality of the GPS. Find an open sky area. Turn unit on. Obtain reference GPS receiver. Activate GPS Phone returns location coordinates ? Yes Location coordinates match reference ? Yes GPS working. No No GPS not working.
FIELD LEVEL TEST MODES AND PROCEDURES: Camera Test 8.15 Camera Test Use this test to check camera module. Symptoms: Bad view finder (noise, poor color, synchronization error). Power up the unit. Enter the Model Assembly (MA) Test Mode. Verify that the viewfinder shows the captured image correctly. Pass Fail Replace the camera module and repeat the test. Fail Pass Replace the main FPC and repeat the test. Fail Pass Unit passed test. Look for system, coverage, accessory, or software problems.
APPENDIX A ORDERING REPLACEMENT PARTS AND KITS Parts should be replaced with identical replacement parts. Replacement parts and kits for i860 units can be ordered directly from the Motorola Accessories and Aftermarket Division (AAD) at 1-800-422-4210 and listen to the prompts; or FAX 800-622-6210. A.1 Customer Service For warranty and customer service assistance, call: 1-800-453-0920 U.S./Canada 1-954-723-3000 FAX 1-954-723-4910 International (outside U.S./Canada) A.
ORDERING REPLACEMENT PARTS AND KITS: Replacement Kits Call, fax, or telex orders to: 1-847-538-8023 1-847-576-3023 403305 A.5 FAX TELEX Replacement Kits When ordering replacement kits, the complete kit number should be included. If the correct number cannot be located, call Motorola Parts Identification at 1-800-422-4210. Refer to the exploded view and parts list in Chapter 7. Table A-2.
ORDERING REPLACEMENT PARTS AND KITS: Replacement Kits Table A-2.
ORDERING REPLACEMENT PARTS AND KITS: Recommended Test Equipment and Tools Table A-2. i860 Replacement Kits (Continued) Description A.
ORDERING REPLACEMENT PARTS AND KITS: Recommended Programming Equipment A.7 Recommended Programming Equipment The following tables list the programming equipment and software recommended for troubleshooting i860 units at the field level of service. Table A-4. Recommended Programming Equipment Name Part Number Description Cable, Data, RS232 Cable, Data, USB NKN6560A NKN6559A Connects unit directly to the computer for programming the codeplug and subscriber code Cable, Data (2.
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INDEX INDEX A accessories reference 4-1 Accessory Swap test 5-4 alert tones 3-4 allocating time 1-2 altering RF signals 1-1, 1-2 antenna considerations 5-1 Audio Loopback test 6-4 Audio test 8-10 B bands primary 6-3 secondary 6-3 base station 1-4 basic test procedures 6-1 basic-level test checklist 5-2 Battery Connections test 5-5 BCCH See broadcast control channel BER test 8-7 bit stream 1-3 broadcast control channel (BCCH) 1-4 bursts, RF transmission 1-3 C cables, checking 7-1 calibrating test equipmen
INDEX K Keypad test 8-9 kits ordering A-1 replacement A-2 L Lockup test 5-4 M mechanical checks Accessory Swap 5-4 Audio Loopback 6-4 basic 5-1 Battery Connections 5-5 Lockup 5-4 Voltage Recognition 5-6 menu settings 5-8 messages, service 3-3 mode debug 6-1 dispatch 1-4 Initial Registration 7-4 interconnect 1-4 test 6-1, 6-3, 8-1 model numbering system vii specifications viii Model Assembly (MA) Test Mode Test 8-13, 8-14 model information vii modes 800 MHz 1-4 900 MHz 1-4 QAM 1-1 QPSK 1-2 modes of operat
INDEX replacement parts domestic orders A-1 international orders A-1 reset condition 5-1 reset errors 3-2 Reset Log test 8-12 Reset test 8-11 RF allocation 1-2 altering signals 1-1, 1-2 checking cables 7-1 transmission bursts 1-3 RSS QuickComm feature 6-9 See Radio Service Software using 7-2 version A-5 workstation A-5 RSS workstation connecting to 6-8 S safety information iii Sectored station 1-4 SELF CHECK ERROR 3-2 SELF CHECK FAIL 3-2 self-test non-reset errors 3-2 reset errors 3-2 self-test procedures
INDEX See also self-test procedures See also technician tests SQE 8-5 TX Power 8-6 Voltage Recognition 5-6 time allocation 1-2 Time Division Multiple Access overview 1-2 RF signal time allocation 1-2 tones, alert 3-4 tools, recommended A-4 transmission bursts 1-3 troubleshooting 5-7, 6-10 TX Power test 8-6 U unit alert tones 3-4 cleaning 5-2 connecting to RSS workstation 6-8 displays in testing mode 6-2 dual band 1-4 equipment preparation 7-1 errors 3-2 icons 2-2 LED indicators 2-2 I-4 mechanical checks
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