- Nextel Digital Multi-Service Data-Capable Phone User's Guide

113
Other Important Information
This section includes the following topics:
Boost Customer Care
You can contact Boost Customer Care 7 days a week simply by dialing 611
from your i60c phone, or by calling 1-888-BOOST-4U (1-888-266-7848). Our
Boost Customer Care team will assist you in answering all your questions. Or,
visit boostmobile.com for a variety of Boost Customer Care services online.
Before you contact Boost Customer Care for service or to resolve an issue, be
sure to have your Boost Mobile Personal Telephone Number, your model
number (located on your phone underneath the battery), and the ID number
printed on your SIM card. You’ll want to record these numbers and keep them
handy so that you can replace the battery prior to contacting Boost Customer
Care.
Understanding Status Messages
You may receive status messages under certain conditions. Before contacting
Boost Customer Care, note the message, numeric code, and the conditions under
which it appeared. The following table lists and describes the status messages.
Boost Customer Care Page 113
Understanding Status Messages Page 113
Boost Mobile Terms and Conditions of Prepaid
Service
Page 115
Safety and General Information Page 122
Limited Warranty Information Page 132
Patent and Trademark Information Page 138
Status Messages Message Description
Number Not in Service
The number that you entered is not valid.
User Not Available
The phone that you called is either busy, out-of-
coverage, or turned off. Please try again later.